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Håkan282156173ngk
Inspiring
February 27, 2025
Answered

Premier Pro keeps crashing when exporting (similar issue reported by others and not resolved)

  • February 27, 2025
  • 13 replies
  • 1146 views

Hey! So I'm experiencing the same issue as several others have been reporting, and from my viewpoint there seems to have been no real fix to this. 

 

When exporting my project crashes, doesn't help to use media encoder, nor clearing cash or any of the suggested solutions. This has now affected all my projects and I'm unable to export anything. 

 

I've tried different projects that previously worked, re-importing, re-installing, etc.. 

This does seem to be a problem tied to the H.264 codec.

 

I'm using a M1 Macbook Pro (12 gb ram)

Somona 14.7.4

 

 

    Correct answer Håkan282156173ngk

    IT WORKS!!!!! New update fixed it *chefs kiss*

    13 replies

    H
    Håkan282156173ngkAuthor
    Inspiring
    May 19, 2025

    Unfortunately the issue has resurfaced but in a different way. When I try and export in H.264 both media encover and premier pro freezes and there is no other option than force quiting. 

    H
    Håkan282156173ngkAuthorCorrect answer
    Inspiring
    April 4, 2025

    IT WORKS!!!!! New update fixed it *chefs kiss*

      jamieclarke
      Community Manager
      jamieclarkeCommunity Manager
      Community Manager
      April 2, 2025

      Hi @Håkan282156173ngk - Welcom back, I'm sorry you are still having this issue. Can you confirm which troubleshooting steps you have taken? 

      Can you try upgrading to version 25.2 and let us know if that helps your issue.

      H
      Håkan282156173ngkAuthor
      Inspiring
      April 2, 2025

      If I can't use your products due to a bug I should be reimbursed. 

      H
      Håkan282156173ngkAuthor
      Inspiring
      April 2, 2025

      I can't even use Media encoder anymore because when I try switching the settings from H.264 it crashes.

      H
      Håkan282156173ngkAuthor
      Inspiring
      April 2, 2025

      I've installed updates, tried all your suggestions. The issue persists, it's been months without a fix. What's going on?

      jamieclarke
      Community Manager
      jamieclarkeCommunity Manager
      Community Manager
      February 27, 2025

      Hi @Håkan282156173ngk - Can you try and open "Keychain Access" and search for any token entries with "TikTok" and delete them?  Then make sure you are logged out in export mode.

       

      Can you try installing the beta current version 25.3.0 and let us know if you are still having issues.

        H
        Håkan282156173ngkAuthor
        Inspiring
        February 27, 2025

        As you can see in the video I do not, I tried it once like 9 months ago. So no 🤷‍♂

        jamieclarke
        Community Manager
        jamieclarkeCommunity Manager
        Community Manager
        February 27, 2025

        Hi @Håkan282156173ngk - Do you use the publish setting for TikTok?  

        jamieclarke
        Community Manager
        jamieclarkeCommunity Manager
        Community Manager
        February 27, 2025

        Hi @Håkan282156173ngk -  Thanks for submitting your bug report. I do see your crash reports thank you for submitting them.  Let me ask around and see if we can get some answers.

         

        If you switch to software encoding does you still crash?


        Sorry for the frustration.

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