Premier Pro not compatible to my new PC

Forum|Forum|1 year ago
August 9, 2024
3 replies
3858 views

I was just trying to download PP today on a new PC with pretty high specs (RTX 4060 Ti 8GB, 32 gigs of ram, i7-13700k, etc., enough to meet the minimum specs, and I was met with a: "Sorry, Premiere Pro won't run on your OS. To continue you'll have to upgrade."

My Windows Software is on 23H2 which is more than the 22H2 requirement, and my graphics driver are

up to date. Is it a problem that I have nvidia game ready drivers instead of studio drivers installed?

or, if this is likely due to another issue, then any other trouble shooting solutions or advice would be most appreciated. Thanks 🙂

(My software information and bug is attached)

Error or problem

Correct answer Ann Bens

Try a different browser to download Premiere.

R

RjL190365

Legend

In addition to what Ann and Neil stated, Adobe does not currently support any browser outside of Edge, Chrome, Firefox or Safari. Opera is not supported at all - not even for downloading the Creative Cloud desktop frontend (or put it this way, Opera is almost completely incompatible with the critical portions of the Adobe Web site itself).

MyerPj

Community Expert

And while considering the above, don't forget to install the Studio driver, (always) and do a clean install each time. (There's a checkbox for that on the nvidia installer.)

R

RjL190365

Legend

I did try a clean install in the past, and it has eventually failed me every single time. What happened there was that Windows Update will always try to overwrite that new driver with a much older driver, and that auto-download feature cannot be disabled at all! In the worst cases, the overwrite was successful enough to wipe out all traces of the newer driver - it auto-downgraded from 560.70 all the way down to 388.13 with absolutely no warning whatsoever.

Therefore, the only way to prevent such an auto-driver-downgrade is to simply install the new driver version on top of what Windows Update automatically installed.