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Premier Pro not responding - tried everything

New Here ,
Jun 21, 2021 Jun 21, 2021

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i am using premier pro and after effects in my new pc since 4 months and it was working perfectly fine.

 

now since 15 to 20 days when i open premierpro nd after effects it crash and then not responding 

 

i tried everything but not work 

installing updating removing reinstalling graphic drivers but it still not working

 my friend is also facing this issue since 15 to 20 days

i think its a bug or something

do you guys facing the same problem ??

 

please tell me wht can i do now i m a video editor its urgenttttt !!

 

system information:

card: 750ti 2gb

1 tb hard disk

8gb ram

 

 

TOPICS
Crash, Error or problem, Freeze or hang

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Adobe Community Professional ,
Jun 21, 2021 Jun 21, 2021

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quote

 

1 tb hard disk

 

 

 


By @defaultcbrjcd3ciq8p

 

How much free space?

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New Here ,
Jul 02, 2021 Jul 02, 2021

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121.JPG

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New Here ,
Jul 03, 2021 Jul 03, 2021

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80% free

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Adobe Community Professional ,
Jul 03, 2021 Jul 03, 2021

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With only 8 GB RAM, I doubt that you could run P Pro and AE at the same time.

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Adobe Employee ,
Jul 05, 2021 Jul 05, 2021

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Hi there!

Sorry about the trouble. 8 GB RAM is minimum for Premiere Pro, whereas, After Effects required 16 GB RAM

Do you get any error codes or messages when it crashes?

Can you try deleting cache files? https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

 

Let us know how it goes.

Thanks,

Kartika

 

 

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