Skip to main content
New Participant
June 21, 2021
Question

Premier Pro not responding - tried everything

  • June 21, 2021
  • 3 replies
  • 287 views

i am using premier pro and after effects in my new pc since 4 months and it was working perfectly fine.

 

now since 15 to 20 days when i open premierpro nd after effects it crash and then not responding 

 

i tried everything but not work 

installing updating removing reinstalling graphic drivers but it still not working

 my friend is also facing this issue since 15 to 20 days

i think its a bug or something

do you guys facing the same problem ??

 

please tell me wht can i do now i m a video editor its urgenttttt !!

 

system information:

card: 750ti 2gb

1 tb hard disk

8gb ram

 

 

This topic has been closed for replies.

3 replies

Kartika Rawat
Community Manager
Community Manager
July 5, 2021

Hi there!

Sorry about the trouble. 8 GB RAM is minimum for Premiere Pro, whereas, After Effects required 16 GB RAM

Do you get any error codes or messages when it crashes?

Can you try deleting cache files? https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/td-p/11017257

 

Let us know how it goes.

Thanks,

Kartika

 

 

Peru Bob
Community Expert
July 3, 2021

With only 8 GB RAM, I doubt that you could run P Pro and AE at the same time.

Peru Bob
Community Expert
June 21, 2021
quote

 

1 tb hard disk

 

 

 


By @defaultcbrjcd3ciq8p

 

How much free space?

New Participant
July 2, 2021