Premier using alot of VRAM and crashes if it doesn't have enough by "unable to create Image Buffer"

Report · Apr 19, 2024

Hello There ,

Regarding Premier pro Crash -

From sometime when I edit on timeline I'm facing error sometimes like - "Unable to create Image Buffer " and sometimes" Frame substitution error " and the clips goes black thereafter.

Previously it was working fine ..

I've tried several things to solve the issue like

- Upgrading Ram to 24 GB/ Changing Ram (8+8)

- Tried different projects/ Different Project Files

- Tried Various versions installing from 19 to 24

- Tried Installing windows multiple times, shifting to win 10

- Tried Upgrading all drivers

- Tried Working on Internal HDD / External Samsung T7 SSD

- Tried clearing Media cache

- Tried Allowing custom VRam space upto 150+ GBs

And a lot of things which I found ...

One major thing I've noticed that , Whenever I load the data , it creates a lot of VRam memory over 100+ GBs , And maybe stuck when that memory freezes or doesn't increase more .

Please let me know

System Specs Currently

I7 9 gen Asus ROG Laptop

1650 Gtx Graphics Card

16 GB RAM

256 GB internal SSD

1 TB HDD

Win 10 Home Edition

Report · Apr 19, 2024

Regarding same concern Tested on Different Machine

Same Issues While in this System I've allocated 450+ Gb of VRAM and it didn't give any error till time the memory reached 317 GB and it didn't increased, thereafter an ocean of errors and media not visible or Black screen.

All media files are at 1080 p with different Cameras and I'm using timeline at 1080 , 29.97 Fps

System Info

Lenovo IdeaPad Gaming

i7 9 gen

1650 Rtx Graphics

500 GB internal SSD

External 1 TB SSD for data retrieval

24 GB RAM

Report · Apr 19, 2024

Hello, It sounds like you've encountered persistent issues with Adobe Premiere Pro related to image buffer errors and frame substitution errors, which can be quite frustrating. Given the extensive troubleshooting steps you've already taken, here are additional methods to try, including steps specifically addressing MOGRT files:

Method 1: Clean GPU Driver Reinstallation

Use DDU to Remove GPU Drivers:

Download Display Driver Uninstaller (DDU) from a reputable source.
Boot your computer into Safe Mode.
Run DDU to completely uninstall your GPU drivers, ensuring all remnants are removed.
Restart your computer normally.

Reinstall GPU Drivers:

Visit the official website of your GPU manufacturer (NVIDIA or AMD).
Download and install the latest compatible driver for your GPU model.
Restart your computer after installing the new drivers.

Reset Adobe Premiere Pro Preferences:

Hold down the Shift key while launching Adobe Premiere Pro.
A dialog box will appear asking if you want to reset the preferences. Click Yes.

Test Adobe Premiere Pro:

Open Adobe Premiere Pro and check if the issues persist.

Method 2: Remove Plugins, Cache, and Problematic MOGRT Files

Remove Plugins:

Navigate to the directory where Adobe Premiere Pro is installed.
Look for the Plug-ins folder and temporarily move all plugins to a backup location outside the Premiere Pro directory.
Restart Adobe Premiere Pro and check if the issue persists. If it resolves, gradually reintroduce plugins one by one to identify the problematic one.

Clear Media Cache:

Open Adobe Premiere Pro.
Go to Edit > Preferences > Media (Windows) or Premiere Pro > Preferences > Media (Mac).
Click on Clean under the Media Cache Database section.
Confirm and allow Premiere Pro to clear the media cache.

Remove Problematic MOGRT Files:

Identify and remove MOGRT files used in your Adobe Premiere Pro projects, especially those causing issues.
Temporarily replace them with alternative templates or remove them entirely from your project.
Check if the issues persist without the problematic MOGRT files.

Additional Tips:

Ensure your system meets the minimum requirements for running Adobe Premiere Pro, including GPU specifications.
Monitor system resources (CPU, RAM, GPU) while using Premiere Pro to identify any unusual spikes or constraints.
Keep your operating system and Adobe software updated to the latest versions available.
If possible, test Adobe Premiere Pro on another system to determine if the issue is hardware or software related.
Consult Adobe Support for further assistance if issues persist despite troubleshooting steps.

T-Sal

Report · Apr 19, 2024

(*First off all little mistake - 2 nd System I've tested on is i7 11 Gen )

1- As Ive done Fresh Installation of windows multiple times All drivers I've installing Freshly .

2- Preference resets checked

3- No Mogrts are installed.

4- System does meet minimum requirements, What else I needed to edit 1080 p videos

5-System resources monitored which I've discussed about ( Kindly update about that why it's taking that much Vram)

OS updates Tried

Software Upgrade/Degrade tried

- Tested on Another Device with higher Specs

Kindly help out with this

Report · Apr 19, 2024

Hello There ,
Regarding Premier pro Crash -

From sometime when I edit on timeline I'm facing error sometimes like - "Unable to create Image Buffer " and sometimes" Frame substitution error " and the clips goes black thereafter.

Previously it was working fine ..

I've tried several things to solve the issue like
- Upgrading Ram to 24 GB/ Changing Ram (8+8)
- Tried different projects/ Different Project Files
- Tried Various versions installing from 19 to 24
- Tried Installing windows multiple times, shifting to win 10
- Tried Upgrading all drivers
- Tried Working on Internal HDD / External Samsung T7 SSD

- Tried clearing Media cache

- Tried Allowing custom VRam space upto 150+ GBs

And a lot of things which I found ...

One major thing I've noticed that , Whenever I load the data , it creates a lot of VRam memory over 100+ GBs , And maybe stuck when that memory freezes or doesn't increase more .

Please let me know

System Specs Currently
I7 9 gen Asus ROG Laptop
1650 Gtx Graphics Card
16 GB RAM
256 GB internal SSD
1 TB HDD
Win 10 Home Edition

Report · Apr 19, 2024

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum

Report · Apr 20, 2024

Hello,

To assist you better in resolving these problems, could you please share some additional information about your sequence settings and the metadata of your raw footage?

Sequence Settings:

Could you provide details about the settings of the sequence you're working with (resolution, frame rate, codec, etc.)?
Are you using any specific effects or plugins within your sequences that might be contributing to the errors?
Raw Footage Metadata:

What are the specifications of the raw footage you are importing into Adobe Premiere Pro?
Could you share details about the format, resolution, frame rate, and codec of the footage?
Are there any unusual characteristics or properties of the footage files that could be relevant to the issues you're encountering?

Report · Apr 20, 2024

Yes For Sure I'm attaching all the pictures, for the current project.

In this project I've only created a timeline of 50 seconds in which I've faced these issues.

Pictures of Multiple camera Footages are attached.

And Not using any Effects plugins or anything . Just some Media Clips on the Timeline.

Report · Apr 20, 2024

Thank you for providing the details about your sequence settings and raw footage metadata. Based on this information, I have a couple more questions that could help us narrow down the issues you're experiencing with Adobe Premiere Pro:

Proxy Workflow:
Have you tried using a proxy workflow in Adobe Premiere Pro? Creating proxies can significantly reduce the strain on your system resources, especially when working with high-resolution or complex footage.
If you haven't tried this yet, I recommend experimenting with proxy settings to see if it helps improve the stability and performance of your editing workflow.

Transcoding to Different Formats:
Have you attempted transcoding your "Long GOP" H.264 footage to other formats like "Intraframe" ProRes 422 or DNxHD/HR?
Transcoding to a less compressed codec can sometimes improve playback performance and reduce compatibility issues within Adobe Premiere Pro.

https://community.adobe.com/t5/premiere-pro-discussions/the-difference-between-intraframe-like-prore...

Also try the seq settings in the attached pic:

T-Sal

Report · Apr 22, 2024

Hey there , I've asking for a solution to the problem regarding memory consumption, For what purpose and what reason is it taking so much memory, and when memory fills out completely it crashes...

Please This is the problem, I've tried other software but they don't consume memory more than 20 Gb in committed Area (VRAM) .

Why would I need to do proxy workflow for 1080 p footages in High end Systems like i7 9 gen or 11 gen

And Whats the matter with the Footage conversation, even if that work , I won't be converting a hell lot of Footages over 100's of GB 's...

Kindly look out for that issue.

Hopefully waiting for a solution

It's been month's frustrating over these errors

Report · Apr 22, 2024

Hello,
Adobe Premiere Pro utilizes VRAM (Video RAM) primarily for GPU-accelerated tasks related to video processing and rendering. VRAM is dedicated memory on your graphics card that stores and manages data for displaying graphics and processing video effects within Premiere Pro. Here's how Premiere Pro uses VRAM:

Real-time Video Playback: Premiere Pro uses VRAM to store and process frames of video, enabling smooth playback and editing of high-resolution footage without stuttering.
GPU Acceleration: Many effects and tasks in Premiere Pro are accelerated by the GPU, which relies on VRAM for storing intermediate data during processing. This includes color correction, transitions, scaling, and rendering complex effects.
High-resolution Rendering: When exporting projects or rendering previews, Premiere Pro utilizes VRAM to hold processed frames before final video output, enhancing rendering efficiency and performance.
Playback Performance: The amount of VRAM impacts overall performance and stability, especially with multiple layers, effects, or high-resolution timelines.

In cases of performance issues or errors, Premiere Pro may offload more tasks to the GPU to compensate. Anyway:

Open Premiere Pro and go to 'File'.
Navigate to 'Project Settings' > 'General'.
Under 'Video Rendering and Playback', try different options like 'Mercury Playback Engine GPU Acceleration' or 'Mercury Playback Engine Software Only' to optimize performance.

However, resolving performance issues in Premiere Pro can be complex, and there's no one size fits all solution. Issues may arise due to update bugs, incorrect codecs, sequence settings, GPU drivers, or hardware failures.

Experimenting with settings and ensuring system compatibility are key steps in troubleshooting that's what I tried to do with you earlier.

Finding a definitive answer may require thorough investigation and potentially consulting Adobe support.

T-Sal

Report · Apr 20, 2024

Hello,

Sorry that was my work account.

To assist you better in resolving these problems, could you please share some additional information about your sequence settings and the metadata of your raw footage?

Sequence Settings:

Could you provide details about the settings of the sequence you're working with (resolution, frame rate, codec, etc.)?
Are you using any specific effects or plugins within your sequences that might be contributing to the errors?
Raw Footage Metadata:

What are the specifications of the raw footage you are importing into Adobe Premiere Pro?
Could you share details about the format, resolution, frame rate, and codec of the footage?
Are there any unusual characteristics or properties of the footage files that could be relevant to the issues you're encountering?

T-Sal