Premiere 11.1.2 doesn't respond to keyboard commands while scrolling

[carlos.dyonisio]

Adobe, what the actual heck?! Have people who actually edit videos tested your new update? Because it certainly doesn't look so.

The new update doesn't respond to keyboard commands (eg. space bar to toggle play, and all others) while I am scrolling over the timeline. In fact, I don't even need to be scrolling, all I need to do is to have both my fingers on the Mac trackpad, and this disaster of an update silently ignores all key presses.

Again. WHAT THE ACTUAL HECK. To not use the other word I really want to use.

How do I downgrade? This is just impossible. Also. Fix it. I pay for it, I want to use it properly.

[Averdahl]

What keyboard layout do you have, English, German, Swedish, or?

With the latest update i have noticed that many keyboard shortcuts have stopped working for me since i use a Swedish keyboard layout. I must manually remap many keyboard shortcuts. (Windows 10)

[carlos.dyonisio]

The keyboard shortcuts work fine. I mean, as long as I am not scrolling, and don't have two fingers on my trackpad, as I described above.

My keyboard layout is the standard US layout.

[olafuhre]

I also have this issue, have you found a fix?

[carlos.dyonisio]

Not yet, it seems to be a bug with the software, I am waiting to see if anyone from Adobe will reply. They might be busy ignoring it because they don't know how to fix it.

[kulpreet singh]

Hi Carlos.Dyonisio,

I am sorry about this unexpected behavior. I am able to reproduce this issue at my end and I request you all to file a bug report here.

I'll do my best to advocate on your behalf, as well.

Thanks,

Kulpreet Singh

[Averdahl]

I did file a bug report earlier today for my issue. I can reproduce it on several computers with English display language with a Swedish keyboard.

[olafuhre]

It's been 3 months my dude, this is a real annoying issue

[nickwilson]

Yeah, this is a rough issue.

[kulpreet singh]

Sorry for this delay, we are already working on this issue.

Hopefully, this will be fixed in our next update (no ETA).

Thanks for your patience.

-Kulpreet Singh

[olafuhre]

dope

[carlos.dyonisio]

It seems you are clearly NOT working on this issue, because it's still broken.

[Kevin-Monahan]

Hi Carlos.Dyonisio,

It seems you are clearly NOT working on this issue, because it's still broken.

Kulpreet and me are in support and are not developers. We only report to devs on the issues. Sorry about the frustration. Again, please upvote the issue on user voice so that the devs will be able to hear your voice.

Kind Regards,
Kevin

[carlos.dyonisio]

And now, your beautiful flashy new Creative Cloud dock doesn't let me choose a version to downgrade to. Incredible. How can you continually keep making things worse?

[Ann Bens]

How to download 2017.

Download Creative Cloud apps

[carlos.dyonisio]

Ann Bens, the link you provided is useless because it won't let me pick a version, and that version is also broken.

*slow clap*

[Ann Bens]

The link is for 2017.1.2 (22).

For me it is not broken. Installed and everything is working again.

[carlos.dyonisio]

Ann Bens, it is the version that is broken, as I clearly specified in the title of this post (11.1.2). Both the new one (2018) and the one downloaded through the link you provided (11.1.2) are broken, the application doesn't respond to keyboard commands while I'm scrolling, or shortly (~200ms) after scrolling, which is extremely annoying, as previously described.

Adobe, fix your crap.

[olafuhre]

Not fixed in the latest update.

[olafuhre]

Where's the fix?

[olafuhre]

New update didn't fix the issue.

[Kevin-Monahan]

Hi OlafUhre,

I see you upvoted the issue on User Voice. That helps, a lot, so thanks for doing that.

Regards,
Kevin

[carlos.dyonisio]

OKAY, how incompetent can you people be?!

You managed to release a 2018 version of Premiere 4 months after this was reported, and the bug IS STILL THERE.

Are you for real? What is wrong with you people. This is a small bug with probably a simple fix. We pay money for this crap, you know.

[nicholasw7499794 · Accepted solution]

Incredibly frustrated that it isn't fixed in 2018 update. Downgrading again...

[Kevin-Monahan]

Hi Carlos.Dyonisio,

Please upvote the bug report here: When scrolling on the timeline using your mouse wheel, hotkeys no longer work for a few seconds, unl...

Thanks,

Kevin