Premiere audio and video not syncing up on multiple existing project files

[sunkissedpr]

I've been working on a few video projects for a client of mine and waiting for their approval on subtitle revisions. I sent them the last revisions 2 weeks ago ONLY making revisions to the subtitles because it was at picture lock. When I opened up Adobe Project A today, the video was out of sync with the audio. The audio is syncing up with the subtitles, but the video is not syncing with the audio. I know the last edit I made was just a subtitle revision, so I checked all of the videos throughout the timeline and they're all a few seconds lagging from the audio. I decided to open up another Adobe Project File B with this same client and weirdly that one was also out of sync. I decided to open up another Adobe Project C that isn't the same client, and the audio/video is also out of sync!! and for sure I haven't touched that last Adobe Project File C since last year knowing that everything was exported properly.

Here are the attempts I made to resolve this with none of them working:

• restarted adobe premiere

• Uninstalled Adobe Premiere 24.2.1 and installed an older Adobe Premiere 24.1 and 23.3

• rendered the timeline so playback speed runs smoothly

• adjusted playback resolution to 1/4 and 1/2

• opened the project files on Adobe Premiere using Beta 24.4 AND 24.3

• opened up past files that I know I haven't touched in a while and they are also out of sync

• checked my sequence settings to make sure the timeline was in the right frames per rate

Anybody else experiencing this??? Any alternative solutions??? I really don't want to resync everything again and hoping this is just a weird big bug that can be fixed. PLEASE HELP!

[Kevin-Monahan]

Hi @sunkissedpr,

I'm Kevin from support, one of the moderators here. Sorry there was no response. Did you ever find a solution to this issue? Please let the team know. If so, if you have any info about your system and media, please include that. See, How do I write a bug report?

I hope you have resolved your problem. Looking forward to hearing your response.

Thanks,
Kevin

[marie-laure t]

I have a similar problem. The audio is out of sync with the video. An Adobe agent (2024-08-05) tried to find the problem by taking control of my computer, without success. He installed a version of Premiere from 2022 and the problem was there too. He referred the case to another agent (whom I spoke to on 2024-08-09) who was supposed to call me back this morning and I did not receive the call. After several tests, I believe that the problem is at the playback level. The video files play without problem outside the software and are not out of sync when exported. However, in Premiere I try to play a single file without any added effects. I am used to multi-camera editing and I did not have this problem before. The graphics card is up to date. The rendering system is GPU Mercury Playback Engine (CUDA). I have several pending edits and this is a big problem because this desynchronization prevents me from editing. It would be appreciated to know what to do or who to contact to have a follow-up to resolve this problem. (Sorry for the quality of English, I am French-speaking.)