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Participant
October 25, 2017
Answered

Premiere CC 2018 Playback Delay after pressing the Play button

  • October 25, 2017
  • 39 replies
  • 42077 views

In previous version of Premiere when i Press Space it starts immediately playng.

In CC 2018 it starts after nearly 1 second with MERCURY ON and immediately if disabled.

Z620 32GB K4000 

CPU: DUAL 2640

iNSTALLED VARIOUS VERSION OF GRAPHIC CARD DRIVERS.

INSTALLED ON A FRESH INSTALLED WINDOWS AND AGAIN THE SAME THING.

IT DOES THIS WITH ANY FILE FORMAT OR SEQUENCE TEMPLATE.

PLEASE!

Message was edited by: Moderator

    This topic has been closed for replies.
    Correct answer

    This issue is now fixed on my system with the 12.0.1 update to Premiere. Thanks Trent Happel​ and team!

    39 replies

    Participating Frequently
    November 20, 2017

    I desperately need a fix for this. Same issue, started shortly after upgrade.

    ryzen 1800x

    64gb ram

    980ti

    fromdemo
    Participating Frequently
    November 19, 2017

    Absolutely the same problem in CC 2018 (in 2017 everything is fine)

    Known Participant
    November 14, 2017

    I also have the same question, I thought I was the only one with this problem but apparently not. it is quite annoying in cc 2017 it did not happen, HELP!

    Known Participant
    November 11, 2017

    I have a similar problem-- only my delay is at least thirty seconds long, and sometimes, more than a minute. This is extremely frustrating.

    Windows 7, i7, 16 gig memory, GeForce GTX 1080 card.

    Probably going to roll back to the older version.

    Participant
    November 5, 2017

    Same issue occurring here. CC 2017 playback is instant when using spacebar or the play icon, but there is a 0.5 to 1 second delay when performing the same function using CC 2018. Nothing has changed in my PC specs and the Premiere preferences are identical.

    Participant
    October 30, 2017

    If I use Mercury Open CL the delay is constant (half sec) but if I change to Mercury Software Only then working with no delay. I think, the problem is the Premiere CC Open CL propulsion.

    Sorry for my bad English..

    Participating Frequently
    October 29, 2017

    I have the same problem, including stuttering on audio and/or video every 2-3 seconds. As much as I like the new version, I can not work in these conditions  and I also reinstalled  the old version until the issue is fixed. Even in Media Browser the same occurs.

    When I switch to Mercury Software mode the delay problem is no more but the stuttering remains.

    In cc2017 didn't encountered these issues.

    My system is:

    GPU GTX 470 1,2GB

    CPU i7 6850k

    RAM 48GB

    PS: I just replaced my GPU with a GTX 970 4GB and the problems persists. Soon I will do a reinstall to the OS (Windows 10 Pro) maybe something is wrong in current installation (although I freshly installed the OS on the Fall Creators Update release day)

    ianc85019652
    Inspiring
    October 29, 2017

    you can switch to Mercury play back engine software only from CUDA

    it will be faster when you are working on the timeline

    but get slower on colour grading

    Participant
    October 29, 2017

    This feature was available in CC 2017, but don't see it in CC 2018 for the Mac. 

    Participating Frequently
    October 25, 2017

    This issue is being investigated. Thank you.

    Participant
    October 29, 2017

    I am having difficulty playing the video (HD 1080p) ever since I upgraded from CC 2017 to CC 2018. Need a quick solution.

    I have a iMac 27" 2013, 3.5 Intel Core i7, Memory 32GB,

    NVIDIA GeForce GTX 780M 4096 MB