Premiere cc2017 will not open projects from other mac users

I am having this same issue, I've tried the following with no success:

1) Tried different PCs and Mac - Error occurred.

2) Media offline - Error occurred.

3) Last 5 Autosaves are corrupt, but the 6th one isn't.

4) Tried importing sequences - No result, froze.

I need this project out the door by tomorrow, and there is not time to redo the work and can't not call adobe support.

Anyone have a solution? I will transfer you money.

BTW, I just had the same issue and what seemed to be the problem was using linked library files (PSD in fact). Once I cleared them from the original project (albeit losing those graphics) and resaving, it opened no problem on my other machines, aside from the usual re-linking.

I have the same issue now... 

1 mac pro tower (original file created on this, ) 1 mac air and 1 macbook pro, all running PPro 11.1.1 (15 build). I cannot open the edit file on the mac air or macbook pro...

Files are on a local HD with me.. Added them to drop box, used to go my pc to get into the original mac pro tower to try and open, and cannot open the original file there either now.. Nor, a duplicate of the edit... convention video due in the AM.. Wonderful update 11.1.1 (15 build). All worked fine before this last update...

Hello!

We've had a similar problem. 

We are a small team that works often on the same project file. We have different hard drives where we mirror the files, but when we try to open the project from a hard drive\machine that is different than the original one, we can't. We get the dreaded error.

We then tried to delete the library we were sharing from the Creative Cloud, and that seems to have solved the problem.

The project I couldn't open before now opens without problems, and all I have to do is relink the file and, of course, source those library assets from somewhere else.

A bit of food for thoughts for you guys, let me know if you experienced the same and if this solution works for you!

Finally in Argentina is Fixed the problem. Updated 11.0.2 (47) Build

We've been having the same issues here at Fabler Studios since upgrading to CC17.  We'll be super happy once this is fixed.... it's a time consuming (i.e. costly) work around.

If Adobe is going to take over two months (and counting) to fix this, the least they could do is educate their support staff on what is an official entry on the known issue list.  Just got off a chat with a rep who didn't seem to believe me when I told him I'd run into several project with this issue and that it was solved by me sending the file into support, having them open it (all media automatically going offline) then re-saving and sending back to me.  Took two minutes each time.  This last chat took over 15 minutes because he wanted to do a screen share "so that I can view what you are seeing, via remote access,  and then I can provide the appropriate advice/assistance?" before he agreed to open my project file, and I ultimately never received a new project back from him. 

Final Cut Pro X - Apple

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Just a reminder to Adobe that there is indeed still competition in the video editing world.

Having the same problems here too. I'm just adding my 2 cents to help motivate those people to send out the update. Work at a university with a lot of students and sharing lots of project files. Sticking with cc15 until this gets fixed.

Not here to pile on, but we're having the same issue.

I manage the Mac Pro's in our Creative Services dept.  

All connect to a shared network raid via fiber. 

The workaround for us has been opening the project on another machine, hit save, close.

And, for some reason it will now open on the machine that was having trouble.

Dan

Mitch,

I am also having this issue and find the fix time unacceptable.

All the best,
Dara