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B0RING
Participant
April 12, 2018
Question

Premiere completely crashes when trying to change output name in export

  • April 12, 2018
  • 1 reply
  • 3241 views

So this issue started on the last version of Premiere Pro CC and I thought with the update I did the other week it would fix it but it did not.

I have a custom PC running windows 10 professional, core i5-4590S, 8gb RAM, and an EVGA Nvidia GTX1070

I finish my video, render, and then go to file>export. Window opens as usual, click on output name so I can rename and select a location. The file explorer freezes on the first click and then Adobe Premiere crashes. The university I attend we have Macs with the version I just updated from and I had no issues with this when exporting there. Nothing else causes a crash if I click on it. Everything exports as normal I've just been exporting as is to the previously exported folder before this started and then just renaming the file. It isn't the end of the world but it's just kind of frustrating.

Just wondering if there is a solution to this or if anyone has the same issues? Thanks everyone.

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1 reply

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
May 17, 2018

B0RING,

See if setting Project Settings > General > Video Rendering & Playback > Renderer to Mercury Playback Engine Software Only helps your situation.

It has for one other customer.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    S
    smartfem
    Participant
    February 21, 2019

    Same thing happened to me.

    The above fix worked and once I moved the save location I was able to go back to the hardware render for future renders.

    Strange bug and very annoying.

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