Premiere crashes everytime I open settings

[Candi5C3A]

After updating to Premiere Pro 24.6.1, I encountered a major issue where the program would crash immediately upon launch. I couldn't even get to the home screen. I followed all the recommended steps—restarting my computer, clearing the media cache and preferences, and even deleting and reinstalling Premiere Pro—but nothing worked. Every time I opened the program, it crashed immediately.

Eventually, I found a workaround by installing a previous version of Premiere Pro, and then updating it again. This resolved the initial issue, and everything seemed to be running smoothly—until I tried to open my settings. Every time I attempt to go to Premiere Pro - Settings, the program crashes again.

I’ve tried everything, including reinstalling different versions of the software, but the issue persists. This is incredibly frustrating because I had to reset my preferences earlier, and now I can’t access the settings I need to adjust for my workflow. At this point, I'm completely stuck, and it's becoming a serious disruption to my work.

This situation has become beyond frustrating, and I urgently need a solution.

[Walter5FB6]

@MyerPj  - I have the beta option on my creative cloud, so I think it's up to date - auto update is also active

@jamieclarke - if you're referencing the toubox, it's wireless and was never connected to the computer ever as I just received it. I just disabled all video effects in the effects panel and after the prompted restart it's still happening. 

[jamieclarke]

Hi @Walter5FB6 - Just to confirm if you open the effects manager all of your effects are disabled?

 Do you have Aspera installed by chance?

[Candi5C3A]

Do you know how I would be able to update that?

[jamieclarke]

Do you have Aspera installed, is that what you are referring to?

[Walter5FB6]

@jamieclarke - No Aspera installed.

I did just try redoing the effects manager ---> disable all video effects...and it seems to have fixed the problem. I was able to access the settings with the effects disabled after restarting premiere and then I tried it again with the effects enabled and I was able to access settings. Not sure why it didn't work the first time I tried this, but looks like it's working for now! Thanks for the help!

[Ian Albinson]

I'm having the exact same issue - opening Settings crashes the app on my Mac (Version 24.6.3) before I even open a project or in a project.

I've tried disabling Effects, turning off Plug-Ins, resettings, uninstalling, but nothing fixes this.

HELP!

[jamieclarke]

HI @Walter5FB6 @Ian Albinson - Do you have anything logitech installed? or any other programs that interact with Premiere?

[Ian Albinson]

Yes. I'm trying to use Logitech's new MX Creative Console, and can't set up the Control Surface... setting.

[jamieclarke]

Hi @Ian Albinson - Can you try uninstalling the logitech software and then see if you can access settings?  What version of software are you running?

[Ian Albinson]

Mac (Version 24.6.3)

I uninstalled Logitech Options+, restarted, but it didn't fix it. I also tried resetting prefs, disabling Plug-Ins trick, but same thing. Immediately crashes when trying to access Settings.

[Ian Albinson]

Any follow up to this? Removing Logitech Options+ did not fix the issue. Neither did removing all 3rd party extensions.

[jamieclarke]

Hi @Ian Albinson - Can you go to the menu bar under help and select "System Compatibility Report" Save those files and email them to jamiec@adobe.com so that I can take a look.  Thank you.

[Ian Albinson · Accepted solution]

Thanks for working with my over Zoom on this, Jamie.

The fix for my issue was the removal of the "TourBox.bundle" file in the following location:

[jamieclarke]

Hi @Candi5C3A Please go to Library > Application Support > Adobe > Common > Plug-ins

And delete the folder ControlSurface.  Let us know if that helps your issue.

[Candi5C3A]

I don't have a "Plug Ins" folder in that location. Problem still persists. I installed 25.0 and the problem still persists.

[jamieclarke · Accepted solution]

Hi @Candi5C3A - There is always a plugins folder when Premiere is installed, make sure that you are following the macintosh HD Library and not the User Library. 

[Candi5C3A]

Hi Jamie, that worked. Thanks for your help.

[drtimecode]

WoooHooo!  The community comes thru!  Thanks for solving this for me!

[Walter5FB6]

Just seeing the responses here @jamieclarke but I still have logi options+ installed and been having no issues. It looks like removing the tourbox files was the fix like Ian. Will there be an update so I can use my tourbox controller with premiere or should I reach out to tourbox with this issue?

[jamieclarke]

HI @Walter5FB6 - Please reach out to tourbox.  It may have been something in the upgrade process, Can you confirm that you still receive crashes after reinstalling tourbox in version 25.  I see they haven't updated their software since August, here is a link to their downloads (links can change in the future)