Premiere crashes when trying to use any top buttons (File, Preferences, Etc)

[mae6]

I'm unable to use Premiere because whenever I press File > or any of the top buttons, it immediately freezes. Even in the main menu without a project open, I can't access the preferences to try this because as soon as I click device control, it freezes. I've tried to update, uninstall, reinstall, install on a different drive, start while holding ALT.. but it still persists. I was able to use Premiere fine a few weeks ago until this. My graphics drivers are up to date (RTX 2070) & my specs are fine for Premiere (Ryzen 9 3900X, 32GB Ram). How can I fix this 

[Peru Bob]

Try a clean installation of the 517.40 Studio Driver (NOT the Game Driver).

[mae6]

That seemed to have worked, thank you!

[Peru Bob]

You're welcome. 

[mae6]

This worked for a day or so, but now it's freezing again. My studio drivers are up to date.

[Peru Bob]

What version number of Premiere Pro are you using?

[mae6]

23.2. I've installed the newest studio driver with a clean install, & also the 517.40. Neither are fixing this problem.

[Peru Bob]

Try this:

Premiere Pro crashes after updating to NVIDIA’s latest drivers

Issue: When running Adobe Premiere Pro on machines with NVIDIA cards, there is a known bug in the latest NVIDIA drivers, which can cause the application to crash.

Workaround: 

• If you have NVIDIA GeForce Experience running while you are using Adobe Premiere Pro and are experiencing issues, please quit the GeForce Experience application and restart Premiere Pro.
• There is a known issue with the NVIDIA drivers, which can cause Adobe applications to crash when running alongside NVIDIA GeForce Experience.

from here:

https://helpx.adobe.com/premiere-pro/kb/known-issues.html

[mae6]

I don't have GeForce open.

[Peru Bob]

Try uninstalling GeForce?

[mae6]

I need GeForce for other things.. 😞 I can't have GeForce & Premiere?

[Peru Bob]

Just as a troubleshooting step, try uninstalling it.  You can reinstall it if necessary.

[mae6]

Okay, I've uninstalled it & it still freezes. 😞

[Peru Bob]

Try the 528.24 Studio driver.

[mae6]

Doing a clean installation of 528.24 does not stop the freeze.

If it helps, I import a video (any video, doesn't matter if I recorded it off  my computer or downloaded it.) I drag it onto the timeline. At any point after that, if I press the top menu buttons (File..) it will freeze indefinately. 

[MyerPj]

FWIW: I always do a clean install and only select the two Nvidia drivers (GPU and Sound) though lately I've been not installing the sound drivers because my monitors (for the HDMI/DP ports) don't have speakers.

Do you have any Display scaling on your computer in the OS other than 100%?

[mae6]

No, 100% scaling. I have 3 monitors. I use the sound on my monitors.

[Peru Bob]

Try installing the beta version from the CC app and see if that works for you.

[mae6]

Thanks! The Beta works.. for now 😛

[Peru Bob]

Keep us updated.