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November 6, 2019
Question

Premiere/Encoder Crash computer

  • November 6, 2019
  • 1 reply
  • 360 views

HELP ADOBE!

Since June/July the computer reboots when I edit in Premiere or render in Encoder.  The crazy part is I can edit in AE and PS with no isses or any of my other programs. It's just Premiere and Encoder.  HELP!

(All software on the graphics card, Windows and Adobe are up to date as of this posting)

It does not matter if the content is 4K, 2K. P2, XDCam, MT2. the system just reboots.  I took both systems Intrex Computers, who have been building my editing systems for 10yrs. to go over it and fix it. They said the system is solid and there is a software issue with Adobe. "wait for an update" Which I did and it's current.

At the moment I am using the systems "software" graphics and I am at a loss to how to fix this. 

 

I have two systems. One is my MAIN system and the other is a backup in the event of a system crash. I edit TV commercials and TV shows.

System Detail

Windows 10 Pro

Processor: Intel Core i7-2600 CPU @ 3.40Ghz  3.40 Ghz

RAM: 16.0 GB

System Type: 64-bit Operating, x64-based processor

Graphics: NVIDIA GeForce GTX 1060 & 970 (on the backup system)

 

The render times are killing me....Help.

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1 reply

November 6, 2019

Do you have any Event Viewer logs to share? And note that the 2nd generation core series processors are no longer supported by Adobe for Premiere Pro. They require the 6th generation or later, but I work on older processors all the time. 

Jakus66Author
Participating Frequently
November 6, 2019
 

Jakus66Author
Participating Frequently
November 6, 2019

There are over 26,000 events. I've never seen this before. To be honest, I'm not a computer guy.