Premiere failing to import audio

[bryonya321123]

I'm using Premiere Pro 12.1 on Windows 10 and am having the same problem on two separate machines and two separate Adobe CC accounts. Whenever we attempt to import audio (wav or mp3) the progress bar stops at 0% and eventually comes up with the message "an unspecified error occurred while performing a conform action on the following file" and then no file name. Whenever we attempt to import video, the audio does not import with it. The audio files are stored locally and the problem has been replicated using several different tracks.

I have tried:

• Clearing the media cache
• Updating Premiere Pro to the current version
• Installing an older version (though version 11 crashed on load every time)
• Uninstalling and reinstalling Premiere Pro completely
• Attempting to import audio into a blank sequence

Still we have had no luck. As I say, the problem occurs on several different media files, on different computers, running different CC accounts. We use this for work, so it's obviously extremely frustrating being unable to make any progress with the project or identify what the problem is. Any help appreciated.

[excited_Genie16B8]

Use only .wav files.

Bring an .mp3 file into Audition and save it out as a 24 bit 48 kHz .wav file, then try importing that into PP.

Report back.

[TheAndrew]

I was struggling to find the answer to this exact problem, and it looks like .mp3 was the culprit - thanks to your suggestion.  Looks like I'm taking anything .mp3 out of the workflow!

[gerikp]

Shot in the dark here but how are your files named? It might be that there is something in the naming convention of your files that Premiere Pro doesn't like.

[juanmario]

HI.

Try the following:

If you have any codecs package installed, uninstall them.

Move the project, not folder, to another location with another folder name and delete the folder from the old location.

Do the same with audio files, and delete any file that is not an import medium, such as .cfa.

Re-link

[Ann Bens]

The only way to get rid of a codec pack is a clean windows install.

[juanmario]

Uninstalling a pack of codecs eliminates possible conflicts, what does not repair are the possible damages to the registry, this depends on what the user did when installing them.

[bryonya321123]

Thank you all for your suggestions. If it helps, I've checked other audio files that I'd previously imported (that worked once upon a time) and they appear to be stripped of their audio now too.

I've tried moving and renaming the file, copying the project to another location and renaming it. It's a wav file that I'm having the problem with (although I can replicate it with mp3 files); I've tried exporting it as an mp3, importing it into Audition and then re-exporting as a wav but still doesn't have any effect. I haven't installed any codec packs so nothing I can uninstall there or anything.

Next steps gratefully received.

[bryonya321123]

Just an update in case it helps, this now applies to all files including both audio and video. Both fail to import. Premiere Pro rendered virtually unusable.