Premiere freezes when opening projects from an external SSD

[f.csipke]

Hello everyone!

I usually work from a Samsung T7 shield SSD, moving projects from my home computer to the office. We have a new HP Omen tower, and Premiere crashes on launch, after the splash screen, on almost every project I try to open from the SSD, even the simpler ones, with just some .MP4 and .MXF on a timeline, no dynamic link, no plugins. The project and files are on it, and the access path of the drive is the same.

If I put the whole project with the files on a local drive, it works fine. If I create a new project on the SSD, it works, but as soon as I try to import MXF files, it crashes. Seems to work with .MP4 files for some time, but it crashes after a while. The only project that I can open is composed exculsively with .MP4 files. Wierdly, it works with an After Effects project just fine.

It works on every other computer I tried, including mine wich has similar specs, so the project isn't damaged and the SSD works fine. I also tried multiple USB ports on the computer, either USB 3.0 or USB C, front panel or directly on the motherboard, but nothing changes.

The specs:

Windows 11

i9-12900k

RTX 3080Ti

64GB RAM

500gb SSD

2000gb HDD

The steps I took so far:

Clearing the Media Cache

Updating Graphics Drivers

Updating Premiere

Changing Mercury Playback to Software only

Importing a project in a new one, it works but I can't play the timeline or the files

Launching Premiere with Alt pressed, and loading without preferences

Reinitializing Windows 11

Updating the bios

Updating the local drive drivers

Repairing instances of Microsoft Visual C++

Launching the Adobe Diagnostic tool, wich gave me nothing

So it comes from the computer itself, maybe from the way it handles it's usb ports or something. Maybe it can be useful to know that when I try a clean install of Windows 11 from a boot drive, it tells me my computer hasn't got the specs to run Windows 11, as it doesn't recognize the internal drives... HP wizardry I guess. Never buying a prefab again.

Anyone has an idea?

[Kevin-Monahan]

Hi @f.csipke,

I got your message. I hope you're doing well. Happy Friday!

I regret that you have not gotten a response from the community yet. Have you solved the issue, or are you still having problems? Have you tried 23.6 yet? If not, try it and let us know if it works better. I hope the community can assist you.

Thanks,
Kevin

[f.csipke]

Hello! Thank you for your message. I tried with 23.6, 23.0 and 22.6.4, still the same problem. It got a bit worse even, as now I can't open any project that contains .MXF files on the computer, either on an external or internal drive. When I try to import an .MXF in a project, it crashes immediatly. Media Encoder now reacts the same. Only After Effects can import and read .MXF files. The mystery thickens.

[Kevin-Monahan]

Hi @f.csipke ,

I got your message. Thanks so much for the response too. I was able to import .MXF files, so I'm not sure why you are having trouble with those files. 

I apologize that the community was unable to solve your issue. At this time, please contact assisted support directly to help you find a solution to his problem. The chat pod is in the lower-right corner of the screen there. Ask for the “video queue” to reach our digital video specialists. I hope they can help you. Let us know what they say so that the community can stay informed and help others having trouble with the same situation.

Thanks,
Kevin