HELLO? PLEASE HELP! I've tried everything that I could find on the threads, but the system keeps shutting down within a few minutes of editing and I've been unable to work. So far I've tried clearing the media cache, switching the Renderer to 'Mercury Playback Engine Software Only', uninstalling and reinstalling Premiere Pro, starting a new project and importing the old one, clearing my Preferences.... is there something I'm missing?
Again, here are my system specs and the beginning of the most recent crash report. Please let me know if you need additional information to assist with my issue.
VM Region Info: 0x20 is not in any region. Bytes before following region: 4294967264 REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL UNUSED SPACE AT START --->
I am no engineer and am an editor like you, but I did isolate the crashed thread, Thread 100. Best clues are in the first few lines of the crashed thread, I found.
Before trying troubleshooting steps, though, sync settings to back up all your saved settings. Duplicate the untouched project and place it in your backups folder. If you don't have one, placing the project file in the Auto Save folder is OK for safekeeping. Having a backup at this stage is important, I think.
After backing up, trash your media cache from Preferences > Media Cache from the Home screen with all projects closed. Restart the application with the Option key pressed and reset preferences. Are you still crashing? If so, carry on troubleshooting.
Looking at the crash report, I do see the expression "TickTime" and from what I know in past versions, that may have to do with iCloud, Dropbox, or some kind of synching service. These can interfere with normal operations. I have discontinued the use of iCloud for my Documents folder for normal operation. See if doing the same on your end makes any sense.
Predominant in your crashed thread are audio related terms, like audio renderer, etc. See if you have any third party plug-ins applied to your clips. Preroll is also mentioned, so checking out Preferences > Device Control (where these are controlled) might be worth looking at. I have seen a few editors complain about Device Control > DV causing some issues too. Personally, I can't change the preference to "None."
At the top of the crashed thread is: Dispatch queue: com.apple.root.default-qos - which may have something to do with privacy issues, permissions issues, etc. Audio? Privacy? Do you have any automatic transcription going on? Do you live in Illinois?
Here is your crashed thread isolated. I'll trim it inline, as well.
Well, I've done all that you've suggested and the problem persists, with crashes and similar crash thread reports. Thanks for helping me to dwindle it down to something audio related--I'll reach to customer support for the video queue early on Monday to assist in getting to the root of all this. Why did this have to happen when I was so close to finishing! (I've also backed up the project)