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A
Ayman.Hussain
Participant
January 23, 2020
Question

premiere pro 2019 crashes after installed 2020

  • January 23, 2020
  • 1 reply
  • 471 views

Hey guys, I hope you can help me with this annoying bug! my premiere pro 2019 was working perfectly until 2020 is released, I had some doubts but I did upgrade it anyway, and it keeps crashing many times when I try to extend any of clips on the timeline, I tried to uninstall 2020 and nothing happened!, sometimes when I opened a project on 2020 it completely shut down my project before it even starts.

is there any solution to this issue!!

 

regards,

Ayman

This topic has been closed for replies.

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
January 23, 2020

Hi Ayman!

Thank you for reaching out. Ideally, it should not happen that Premiere Pro would crash.

Looking forward to your response.

Regards,

Kartika

A
Ayman.HussainAuthor
Participant
January 26, 2020

here is my premiere version,

 

my computer specs. is:

my graphic card is: NVIDIA GeForce GTX 1070

 

also, my media files are: MOV prores 25fps and some of it is: MOV 23.98fps.

 

Thanks

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
January 29, 2020

Thank you for providing info.

Are you getting this issue with all other projects too?

Regards,

Kartika.

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