Participant

Answered

Premiere Pro 2020 Audio Cuts Out

Forum|Forum|5 years ago
February 13, 2020
19 replies
37500 views

Been having issues with audio tracks dropping in and out during playback both on the timeline and in preview window. Clips will play for a couple seconds and then the audio drops out, sometimes it comes hack, other times have to stop and start the clip only to have it happen again a few seconds later. On timeline one audio clip will drop while another continues to play. Anyone have an idea how to fix this?

Computer specs

Operating system: windows 10 pro 64-bit

Processor: Intel i9-7980 18 core

Motherboard: msi x299 gaming pro carbon

Memory: 64gb ddr4 3000

Graphics card: asus geforce gtx 1060 6gb

Ssd: samsung evo 7 pro 1tb

Hdd: Seagate barracuda 2tb

Correct answer Kevin-Monahan

Hi,

Audio dropouts:
Audio dropouts could be caused by many reasons, so there is no one correct answer. Typically, it is because of one of the following:

Insufficient computer resources (hardware not powerful enough for certain media, media files are long in duration).
Materials were not ingested properly (H.264 or HEVC media needs to be transcoded or proxies created).
Out of memory (memory cache is full and needs to be cleared via rebooting or otherwise).
Sequence Settings for audio sample rate do not match clip settings.
.mp3s or other highly compressed media is used instead of uncompressed .wav or .aif files.
Complicated sequences may need audio to be rendered before playback: Sequence > Render Audio.

All cases on this thread are probably not related to the OP. It doesn't mean your case is not important. It is! However, we are locking this post as it is aging and contains old info.

Therefore, please create a new post with specific details about your situation, computer, hard drives, GPU, RAM amount, and media type and we will try and diagnose your issue. If you feel you have an audio bug or have a feature request, please reach out to the product team on User Voice.

Thanks,

Kevin

Kevin-Monahan

Correct answer

Community Manager

Hi,

Audio dropouts:
Audio dropouts could be caused by many reasons, so there is no one correct answer. Typically, it is because of one of the following:

Insufficient computer resources (hardware not powerful enough for certain media, media files are long in duration).
Materials were not ingested properly (H.264 or HEVC media needs to be transcoded or proxies created).
Out of memory (memory cache is full and needs to be cleared via rebooting or otherwise).
Sequence Settings for audio sample rate do not match clip settings.
.mp3s or other highly compressed media is used instead of uncompressed .wav or .aif files.
Complicated sequences may need audio to be rendered before playback: Sequence > Render Audio.

All cases on this thread are probably not related to the OP. It doesn't mean your case is not important. It is! However, we are locking this post as it is aging and contains old info.

Therefore, please create a new post with specific details about your situation, computer, hard drives, GPU, RAM amount, and media type and we will try and diagnose your issue. If you feel you have an audio bug or have a feature request, please reach out to the product team on User Voice.

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

T

Tom_Fanning_FOURPAWS

Participant

I also just ran into this issue, but I am working with a lot of media via LucidLink (not stored locally). Changing the default I/0 Buffer Size to the maximum value (see screenshot) helped. Try this out.

Cheers and good luck!

M

Michael Grenadier

Legend

thanks for helping... Could you start a new thread and describe your workflow and the pluses and minuses with LucidLink. I'd be interested and I'm sure many others would also be...

J

JamesPom

Participant

I'm working in Premeire Pro 2022. Same issue with audio cutting in and out in the sequence. PP defaults the project audio format to 48000 HZ - 32 bit flaoting point - stereo.

Right-click on your audio clip within your sequence and choose Properties to see your clip and the project defaults.

My source audio is recorded at 48000 HZ - 24 bit - stereo. It will play no problem when editing with 1080p footage, but if I'm working in 4k, then the audio cuts out in the sequence (and also the preview window). I believe its a buffering issue since the source audio does not match the project default format. So to fix the problem I convert my audio files to 32 bit floating point. its actually really easy to do...

Simply right-click on your audio clip in your sequence and choose "Edit Clip in Adobe Audition" and Audition will create an audio file that's set to 32 bit floating point, automatically replace the clip in the sequence, and add it to your project (the resulting file name will include "Audio Extracted"). At that point the audio should play fine. (you can confirm this by doing a SAVE AS in Audition and checking it's default settings)

To keep your files organized, I recommend going into Premeire preferences (EDIT > PREFERENCES > AUDIO), and ticking the box that says to render Edit in Audition files to: "Next to original media files".

As for changing Premeire's default audio format... I haven't found where to make that happen. Sequence settings only allows you to choose a Sample rate, but not the bitrate.

Hope this helps.

-James

G58 Gdansk

Participant

I've been working on Premiere for more than a decade... There were some bugs, some fixed, some stayed... some dissapeared, when I got a better system... And now... I was editing a timeline from two cameras recording a footage in ProRes and a WAV audio from a recorder... and it was all going smoove as usual until one day, my sound started to turn off and on randomly... I press play, the sound is there... then it drops for a few seconds, then it comes back... and if I pause and then press play again - the sound is back, and drops after few seconds in another place...

And... as I read here - it happens for many years... I've tried everything - new sequence, new project, render the audio, dissable the tacks, dissable the video footage... the bug is there. Even if I open it with Premiere 2022 it is still there. So I think the bug is in the project/sequence...

The only thing I did differently than usual is I grouped the footage... but ungroup doesn't remove the bug.

So that's it from me... I don't even expect an answer or a solution.

My specs:
Windows 10, Inteh i7, GeForce 1660 Ti, 32 GB RAM... so more than enough... 😉

C

CSFD Training

Participating Frequently

Same problem here jsut started up one day after years of working properly. I have been bugging adobe for months trying to find a solution....turns out the only way to fix the bug is to uninstall adobe and reinstall davinci resolve

V

Video22922986zxsl

Participant

No idea if this will apply to you but my problem with audio cut out occured on Windows whenever my footage was on external hard drive, which is almost always as it would be a nightmare to copy 500gb of material on the local disk everytime I want to edit. Turns out all I needed to do to solve the issue was to copy only ONE (lol) file from the whole disk to the local disk, and then the issue would stop. Hope that helps. Cheers.

C

CSFD Training

Participating Frequently

Same issue here any word Adobe? Seems like there are enough of us having this issue to warrant an answer. Problem with audio dropping out after a few seconds. Happnes on timeline and in preview, I even rendered the timeline and still have the same issues. Kinda hard to eidt a 2 hour podcast if i can't hear what people are saying and im under deadline. Has anyone found a fix for this its reallly slowing me down and making me question my adobe subscipitions. Specs as follows;

Adobe suite 2021 up to date

Processor AMD Ryzen 9 3900x

Chipset AMD x570

System Memory 16GB DDR4 (2-8gb DIMMS)

Video Cards Dual Nvidia GeForce RTX 2080ti

OS Windows 10

J

johnb20352276

Inspiring

Hey @7912123 springs. I don't know if there has been a real answer yet. I will say that I have the same processor as you. Maybe a coincidence? Or maybe something? Did you look at my discovery above about the bitrate? You could try that.

danlockhart

Known Participant

Also, I have observed that this application is memory intensive. I take the playback resolution down to 1/4, save the project, then cold boot my computer and don't start any other apps. I also make sure that things that start in background are shutdown. After I render all the sound in the timeline, at least on space bar pause, the audio will start back up in spurts. It is really annoying. I also have a Wondershare subscription and that app does not have these kind of problems. The memory, sound render, space bar resolution may work enough to get you through your project.

I create videos in 360, there are relatively few software choices out there for 360 edits right now. I was able to render an output of 3.9 GB 360 3860X2140 4K video by using the above method. It took 3 hours to export it, 12 hours to upload it on YouTube and it still hasn't rendered a standard version of it from two days ago. It will, it just takes time.

Be resource conscience it may help.

J

johnb20352276

Inspiring

I've been dealing with the same issue. Which is annoying to be sure. I've tried most of the solutions I've found on the forums without any luck. I did stumble upon one thing when I look at the audio that is giving me trouble. This was audio given to me by a client, so I didn't record it. But the bitrate from the source is different than the project bit rate. Problem is I can't find where to change the project bit rate to change it and see if it solves the problem? Maybe you can't do it. I could re-encode all the audio files, but not sure if it's worth it. Anyone have any ideas? Thanks.

JB

J

johnb20352276

Inspiring

Well....not super scientific...but rendered out about a 30 sec of the audio to match the bit depth...and now that section will play through without audio dropping out, where it was before regularly. Prob could use further testing, but might be a fix/bug.

C

C Stone

Participant

Okay, so I was also having this issue, but it was only new to me after I made a slight change in my preferences. I changed my Media Cache Managment under Media Cache to "Automatically delete oldest file when cahce exceeds: 5 GB." I don't know why I chose 5GB, but I did -- it was after this change that my audio was dropping out (I forgot what it was before). So I decided to change these settings to "Do not Delete Cache files automatically", I closed Premiere and reopened it and haven't had any issues so far.

My Media Cache Files and my Media Cache Dadabase are going to my "User/myname/Library/Appication Support/Adobe/Common/". I'll continue to run PP for the rest of the day without closing it or restarting the computer and report back if I'm still having the audio issue.

C

C Stone

Participant

LOL

Spoke way to soon. Still having the audio drop out issue.
But as I said previously, this is only a recent problem for me. I've had PP v15 installed for a while now, and audio droppage hasn't been and issue until this past week. The media cache managment is the only setting that I've changed.

goldilockst58315264

Participant

This was driving me crazy- here's my workaround which won't work for everyone as this was a very simple sequence. I had tried everything, getting anywhere from 5 to 20 seconds of audio out of a 1:05 project on export.

With nothing to lose, I decided to try exporting the project as a WAV, then adding that WAV back in as the sole audio track (deselecting the linked audio) which was from a MOV file. There were also silent mp4 clips before the problem appeared.

This worked for me, flawlessly. It's a workaround and I would still like a real solution. But it's a start and I hope it helps others.

T

Todd KCCO

Known Participant

I have had this same issue, over and over again. when it happens, I'll put the scrubber elsewhere and play. Sometimes the playback then hesitates for a second or two before playing. I kept thinking, maybe it's my hard drives not keeping up, so I have 2 extreme disk pro SSDs. One with my files, one for rendering/media cache and my main HD is SSD that premeire resides on.

SAME DAMN THING! My imac is fully capable, these are 8 bit, 1080p files from a canon 5D M iv. Not a strain at all on the system. It's not like I have music playing and sound effects. It's a simple video clip...

I agree... WHAT IS GOING ON?! It is beyond annoying to be editing interviews and having to start and stop playback constantly just to hear the audio that was dropped out. It happens soooooo often!

iMac (Retina 5K, 27-inch, 2019)

3.6 GHz 8-Core Intel Core i9

40 GB 2400 MHz DDR4

Radeon Pro Vega 48 8 GB

E

edwing66756016

Participant

I've been having the same issue where about 5-10minutes into my timeline (depending on how many cuts) the audio stops working. My workaround is to only enable the clips in the area I'm working on. Then turn everything off before and after so only about 5 minutes at a time is enabled.

My problem now is that when I export, the audio stops somewhere about 5-10minutes in. I've only been using Premiere for less than a year but it seems to have been a problem in the community for years with no answers.

T

Todd KCCO

Known Participant

This seems like a very tedius and time consuming work around. I feel your pain. Whe you say stops working, do you mean it doesn't come back or that it drops out but once you pause and play again it resumes?

I don't have the audio issue when I export. Could the export issue be related to the disabling and enambling of the tracks?

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