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J
jack2012
Participant
January 13, 2020
Answered

Premiere Pro 2020- System Compatibility Report

  • January 13, 2020
  • 3 replies
  • 7781 views

Hi,

I have Premier Pro 2020, when I open I see windows like this

 

I have updated NVIDIA driver and it does not show any error or warning so goes success. Still, every time I see this window. I tried to export small video from Premiere which took hours so really very slow.

I am also attaching "Export Report" here.

____________________________________________________________________________

System Components:

Operating System    Windows v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Video    NVIDIA Quadro K1100M v.25.21.14.2632
----------------------------------------------------------------------------
1.	NVIDIA has identified a bug which causes random crashes in your Adobe application and has provided a fix in driver version 430.86. This driver update is strongly recommended.
	URL: https://helpx.adobe.com/premiere-pro/kb/drivers-video-win-nvidia.html

Video    iDisplay (Microsoft Corporation - WDDM v1.1) v.12.41.36.57
----------------------------------------------------------------------------
	No conflicts to report.

Audio    Jabra EVOLVE LINK MS v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Audio    NVIDIA High Definition Audio v.1.3.38.13
----------------------------------------------------------------------------
	No conflicts to report.

Audio    Realtek High Definition Audio v.6.0.1.8108
----------------------------------------------------------------------------
	No conflicts to report.

Network    Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64 v.3.1.6019.0
----------------------------------------------------------------------------
	No conflicts to report.

Network    Hyper-V Virtual Ethernet Adapter v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Network    Hyper-V Virtual Ethernet Adapter #2 v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Network    Hyper-V Virtual Ethernet Adapter #3 v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Network    Hyper-V Virtual Ethernet Adapter #4 v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Network    Hyper-V Virtual Ethernet Adapter #5 v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Network    Hyper-V Virtual Switch Extension Adapter v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Network    Hyper-V Virtual Switch Extension Adapter #2 v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Network    Hyper-V Virtual Switch Extension Adapter #3 v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Network    Hyper-V Virtual Switch Extension Adapter #4 v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Network    Hyper-V Virtual Switch Extension Adapter #5 v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Network    Intel(R) Dual Band Wireless-AC 7260 v.18.33.12.2
----------------------------------------------------------------------------
	No conflicts to report.

Network    Intel(R) Ethernet Connection I217-LM v.12.15.23.1
----------------------------------------------------------------------------
	No conflicts to report.

Network    Microsoft Kernel Debug Network Adapter v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Network    Microsoft Wi-Fi Direct Virtual Adapter v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Network    Microsoft Wi-Fi Direct Virtual Adapter #2 v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Network    SonicWALL Virtual NIC v.10.1.0.40
----------------------------------------------------------------------------
	No conflicts to report.

Network    VMware Virtual Ethernet Adapter for VMnet1 v.14.0.0.0
----------------------------------------------------------------------------
	No conflicts to report.

Network    VMware Virtual Ethernet Adapter for VMnet8 v.14.0.0.0
----------------------------------------------------------------------------
	No conflicts to report.

Network    WAN Miniport (IKEv2) v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Network    WAN Miniport (IP) v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Network    WAN Miniport (IPv6) v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Network    WAN Miniport (L2TP) v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Network    WAN Miniport (Network Monitor) v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Network    WAN Miniport (PPPOE) v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Network    WAN Miniport (PPTP) v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.

Network    WAN Miniport (SSTP) v.10.0.17134.1
----------------------------------------------------------------------------
	No conflicts to report.


____________________________________________________________________________

    Debug database settings:
        AEResolveQTDataRefs: 			 Current: true Default: 
        LegacyQTCodecsAndGamma: 			 Current: false Default:

 

Please advise, how to fix it.

Thanks

This topic has been closed for replies.
Correct answer RjL190365

That K1100m is now no longer supported at all in all versions of Premiere Pro beginning with the 2020 version because Nvidia itself had already announced the end of support for all Kepler mobile GPUs, including your K1100m, back in March of last year. At that point, drivers for Kepler mobile GPUs will be permanently locked to the 418 branch even as newer drivers for newer GPUs are being released. Unfortunately for you, Driver branch 430 was released before Premiere Pro 2020 was released. And it is now Adobe's policy to now require an Nvidia driver branch that was current at the time of the major Premiere Pro version's release, which unfortunately was driver branch 430. And driver branch 430 and any newer drivers are completely incompatible with your GPU. As a result, your GPU is now obsolete as far as Adobe is concerned.

 

Randall

3 replies

Tips 2 Fix
Tips 2 Fix
Participating Frequently
March 7, 2021

Check this video tutorial if you find this helpful let me know: https://youtu.be/GFHJKPOxdYo

R
RjL190365Correct answer
Legend
March 15, 2020

That K1100m is now no longer supported at all in all versions of Premiere Pro beginning with the 2020 version because Nvidia itself had already announced the end of support for all Kepler mobile GPUs, including your K1100m, back in March of last year. At that point, drivers for Kepler mobile GPUs will be permanently locked to the 418 branch even as newer drivers for newer GPUs are being released. Unfortunately for you, Driver branch 430 was released before Premiere Pro 2020 was released. And it is now Adobe's policy to now require an Nvidia driver branch that was current at the time of the major Premiere Pro version's release, which unfortunately was driver branch 430. And driver branch 430 and any newer drivers are completely incompatible with your GPU. As a result, your GPU is now obsolete as far as Adobe is concerned.

 

Randall

Mike Dziennik
Community Expert
Mike DziennikCommunity Expert
Community Expert
January 13, 2020

You have not succesfully updated the Nvidia driver - have you downloaded it from the Nvidia site?

You need at least 430.86 and I can see you have 426.32 installed.

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
January 13, 2020

426.32 is the latest driver for the K1100M.

Might be missing some features that Pr 2020 needs such as plenty of cores: the card has only 384.

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