Copy link to clipboard
Copied
Copy link to clipboard
Copied
This might be a graphics card issue, try and update the graphics card driver.
Copy link to clipboard
Copied
Hi there!
Thank you for reaching out. Would you mind sharing your system details (OS, CPU, RAM, GPU)? Also, let us know the device used to record this footage.
Kartika
Copy link to clipboard
Copied
Also:
Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo
Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y
Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/
Get ready! An upgraded Adobe Community experience is coming in January.
Learn more