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Touri
Touri
Inspiring
February 21, 2024
Answered

Premiere Pro 2024 getting hung up while rendering

  • February 21, 2024
  • 2 replies
  • 1524 views

Hi, I have a Mac Studio - M2 Max with 64GB of Ram. I'm running Premiere Pro 2024

Most of my projects consist of video templates (mogurts) for graphic motion of titles. 
Video Previews: Quicktime > Apple ProRes 422 Proxy > 1920 x 1080

The issue I'm experiencing is when I render every other clip or so, it takes FOREVER and/or

the render window pops up and for like 30mins nothing happens, then if I cancel it, the mouse still works, but I can't click on anything in the software. I try and "force Quit" and it shows its not responding. So I think it's safe to say, the software has been freezing during the rendering process. 

 

It's been more of an issue when rendering in the timeline rather than just exporting. But that's been very slow too. I was hoping this new computer would help with shortening the rendering time, but it seems like there may be some other issues with the software. 

 

Attached is the window I get stuckon for a long time. Sometimes if I leave it on that window long enough, it'll just start up and go, but the pace is very slow. 

 

Any suggestions are welcomed and appreciated. 

 

thank you, kindly.

 

 

    Correct answer Warren Heaton

    @mdemar22 

    Create a folder on your Desktop or in your Documents folder called "Test Project 001".  Inside that, create a "Projects" folder, a "Source" folder, and an "Exports" folder.  Copy some clips into the "Source" folder.  MOGRTs can be copied into the "Source" folder as well.  Create a new project called "Test Project 001" with all of the Scratch Disk options set to "Same as Project" and save the project to the "Projects" folder.  Then edit, keeping an eye on what does or does not happen as expected.

    Something to keep in mind:  1080p ProRes 422 LT should play well from USB3 or faster on just about any computer that's not more than 10 to 15 years old.  ProRes 422 LT also corresponds to the default Sequence Video Preview settings in more recent versions of Premiere Pro.

    Another approach to testing a project from the Macintosh HD or C drive is to download one of the Premiere Pro Learn projects or the Adobe Video Training projects and work with that.

    If your internal drive doesn't have any available space for a test project, that's something to look at that may be affecting performance.  Try to have at least 10% to 20% of your boot drive free for regular use of your computer.  Also, if there's no space on your internal drive, then switch to running the test project on a different external drive with no other drives connected.  A USB3 thumb drive may work for this depending on the sustained data transfer rate of your source footage.

    2 replies

    Warren Heaton
    Community Expert
    Warren HeatonCommunity Expert
    Community Expert
    February 22, 2024

    This is unexpected for sure.

    I see really great performance on Apple Silicon based Macs in Premiere Pro 23.6.2, 24.1, and beta 24.3 under macOS Ventura 13.6.3 and macOS Sonoma 14.3.

    Based on what you have described, I would try running the Apple Diagnostics.  I would also try running a project with MOGRTs with nothing more than the monitor, keyboard, and mouse connected.  So, no second display, no hubs, and no external storage.

    mdemar22
    mdemar22
    Participating Frequently
    September 23, 2025

    Hey Warren,

     

    I'm having the same issues as above; I'm curious if you could elaborate on running a project without external storage etc and how you might go about approaching that test

    S
    Community Manager
    Sumeet Kumar ChoubeyCommunity Manager
    Community Manager
    September 24, 2025

    Hi mdemar22,

    Welcome to the community! Could you please confirm the version of Premiere Pro you are using? If you are not using the latest version, would you mind updating to v25.5 to see if it's working properly? 

     

    Thanks,

    Sumeet

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 22, 2024

    Delete the Media Cache and Media Cache files:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

    If that doesn't work, try resetting the preferences:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

    If that doesn't work, try resetting the Workspaces:
    Reset a workspace
    Reset the current workspace to return to its original, saved layout of panels.
    1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.
    from here:
    https://helpx.adobe.com/premiere-pro/using/workspaces.html

    If that doesn't work, try Preferences > Audio Hardware and set Input to None.

     

    If that doesn't work, try creating a new project and import the old one into it.

    Touri
    TouriAuthor
    Inspiring
    February 22, 2024

    Thanks, I'll give it a shot. 

    *on the last step you mentioned, after creating a new project, how exactly do I import the old one into it?

     

    Thank you, kindly.

    Warren Heaton
    Community Expert
    Warren HeatonCommunity Expert
    Community Expert
    February 22, 2024

    Start a new project, choose File > Import, then navigate to and choose the Premiere Pro project that you would like to import.

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