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Premiere Pro 22 not playing Fuji xT4 Video.

Forum|Forum|4 years ago
November 15, 2021
5 replies
4953 views

Premiere Pro 22 not playing Fuji xT4 Video. Up until the Premiere update a couple of weeks ago, it was 100% fine. Now I can open the video, but it plays for 1 second, then freezes and hangs and pretty much crashes Premiere. Other camera's videos are playing fine.

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Correct answer mayjain7130546

Hi @StefanSch1, @srk5e8a , @Bob Coulter , @defaultukatix9zfagv , paulop52756861, dcman25, Jan-Niclas22262949xmho , Mauricio5C41, haccer , philebiner ,

Sorry for this problem. We have fixed this in the latest beta builds and this is also on track to be available in normal builds. We will update you soon.

Meanwhile, you can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta).
https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

Please let us know how it goes in the beta build.

Thanks,
Mayjain

S

srk5e8a

Participant

Hello,

I have the same problem with Premiere Pro 22. (Btw, I am using Fuji XT4 and M1 Macbook Air).
And with the help of this thread, I tried the Beta version. Yes, the problem seems to be solved in the Beta version but since it is a Beta version some of my plugins are not working on beta version. Because they are only compatible with the stable versions. So I had to switched back to version 15.4.1 unfortunatelty. So please make a stable version of the new Beta one. I really need that asap.

S

StefanSch1

Participant

Hi! Same issue... Premiere Pro 22 isn't working in my case with the Fuji XT-4 footage.

Fuji XT-4 10bit 4:2:0 h265, f-log, 4k DCI 50fps

Macbook Pro 14", M1 Pro 10c/16c, 16gb ram

macOS Monterey 12.1

Premiere Pro 22.2.0

no way to play back the footage smoothly (even in 1/8 quality) - dropping frames, stuttering like crazy

Premiere Pro 15.4.1

perfectly smooth

M

mayjain7130546

Correct answer

Community Manager

Hi @StefanSch1, @srk5e8a , @Bob Coulter , @defaultukatix9zfagv , paulop52756861, dcman25, Jan-Niclas22262949xmho , Mauricio5C41, haccer , philebiner ,

Sorry for this problem. We have fixed this in the latest beta builds and this is also on track to be available in normal builds. We will update you soon.

Meanwhile, you can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta).
https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

Please let us know how it goes in the beta build.

Thanks,
Mayjain

P

philebiner

Participant

I was so glad & sad to see this thread. I'm having the same exact issue with 22.1.2 version. Everything seemed to be fine up until one of the latest updates. Nothing had changed except updating Premiere, hoping this gets fixed ASAP!

Videos playback perfectly in other apps, FYI.

Kevin-Monahan

Community Manager

Phil,

Sorry. Is this the 4:2:0 variant or 4:2:2 variant of the 10-bit file? Let me know.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

D

defaultukatix9zfagv

Participant

Hi Kevin,

Thanks for the quick reply. It was the internal 4:2:0 one.

Phil

P

paulop52756861

Participating Frequently

Since at least November 2021 and now in February 2022 and still no fix, really impressive.

Kevin-Monahan

Community Manager

Hey Paul,

Sorry for the frustration. I checked out your file in the current Beta version on the M1 and the performance is very good. That's a good sign that your issue will be fixed in an upcoming release. Hope that provides you with some relief.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

P

paulop52756861

Participating Frequently

Hello Kevin,

Version 22.2 didn't fix it, at first it looked ok, but when I add a second clip it freezes. I openned a new project and freezes with the first now. Sorry but this is not a great support from adobe. Fuji X-T4 is not incomum camera.

I'm going to try the beta.

J

Jan-Niclas22262949xmho

Participant

Same issue with my Fuji X-T4 H.265 videos on Windows 10 machine. I just updated to V22.1.1 which does not help.
Graphic driver (NVIDIA GFORCE 970) is up to date.
Either Premiere crashes right after importing a clip or reports frame problems first and crashes after a while.
With version 15.4.1, everything worked fine. Very disappointing!

P

paulop52756861

Participating Frequently

Just try with 22.1.2 at M1 and is also not working. Going back to 15.4.1

Is a bit disappointing how a company as Adobe can fix this fast.

This make me change to Davinci Resolve Studio for editing video.

Kevin-Monahan

Community Manager

Hi Paulop,

Sorry about that. Try the 22.1.2 update, but do so after you have deleted media cache. To do so, first choose File > Close All Projects. Then Preferences > Media Cache. Choose to delete all media cache. Restart your computer and let us know what happens regarding performance.

Have wonderful holiday season and a nice New Year.

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

Bob CoulterAuthor

Inspiring

Video plays fine if I shoot at MP4/H.264 AAC, but If I shoot at MOV/H.265 (HEVC) LPCM it freezes Premier Pro.

Also I'm using Windows 10

Whatever, before the Premeire update a couple of weeks ago, it was rock solid with all video formats.

Bob CoulterAuthor

Inspiring

I reinstalled Premier Pro 15. That works fine. Premier Pro 22 won't play MOV/H.265 (HEVC) LPCM

P

paulop52756861

Participating Frequently

I have the exact same issue.

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