Inspiring

해결됨

Premiere Pro 23.6.0 - program monitor freezes often, have to restart.

Forum|Forum|2 years ago
August 16, 2023
20 답변들
11560 조회

Even if CTI over no clip in sequence, a freeze of one of the edited clips remains regardless of location in the timeline. If I open and other sequence in the timeline, the same freeze from original timeline remains in program monitor. Also, timeline will not play, I can scroll all over, no lagging (how nice), yet the program panel is locked up and frozen on a freeze of a clip. Restarting the app solves mostly, yet I've also resorted to full reboots at moments (as is common a few times a day) to try and resolve.

Imported existing episodic project to new 23.6 project to try an solve as well. Same thing occurs.

x64 PC
CPU - Intel 19-10920X - 3.5GHz
GPU - Nvidia Quadra/RTX A5000
RAM 64GB
Internal 2TB NVMe media drives raided
separate SSDs for caching and renders

Performance or Stability

이 주제는 답변이 닫혔습니다.

최고의 답변: Yori X

I ended up updating to the latest Beta Version which doesn't have the same issue. It seems like the solution here is to either downgrade to 23.5 or install the Beta Version until this is patched.

이전 답글 보기

Jon.M.작성자

Inspiring

Still happening in v24

A

adams69499075

Participant

Same issue as others have reported. Program monitor freezes but am able to still click around, menus still work and thankfully I can save my project before rebooting Pr. Rolling back to 23.5 has solved the issue for now and I'm able to continue working.

Specs:

Puget Systems Workstation

Win 10 Pro 10.0.19045 Build 19045

AMD Ryzen Threadripper 3960X 24-Core Processor, 3793 Mhz

128 GB RAM

NVIDIA GeForce RTX 3080, Driver 537.42

Genevieve B.

Inspiring

Having similar issues. Premiere Pro was freezing and not responding for 30 seconds to a few minutes when I would crop/edit/move video clips that were only a few seconds long. At first, I thought it was a problem with my Dell laptop since it had to get its motherboard replaced due to graphics card issues (even though it's only six months old...). But, even after both the hardware and software were replaced/reset, I still had these issues. Since they started around August, my best guess is that it might be something with the 23.6 version, which updated around that time. I'm going to try rolling back to the 23.5 version, because it was working fine during the summer.

Kartika Rawat

Community Manager

Hi there! Sorry about the issue. Could you let us know if you're having this issue with a specific project? Would you mind sharing your system details (OS, CPU, RAM, GPU)?

Let us know.

Thanks,

KR

Genevieve B.

Inspiring

I only work on a few projects at a time, and this just happens to be the one that I made the most progress on (about halfway finished). So, yes, it is currently happening with a specific project, but my other projects don't have much on them yet, so it might happen to them if I were to add more clips. I have worked on larger ones before without issues, even on my previous 5-year-old 8GB Lenovo. While I have a lot of clips stashed in the media folder, in total, there's less than 5 minutes of footage/audio in the timeline for this current project. My video projects are usually only 2-5 minutes long when they're finished, sometimes less. The timeline also isn't super cluttered: I usually only use the main song/audio clip, and then 3-4 layers each of intermittent audio and video on top.

My current computer is a Dell Inspiron 16 7620 2-in-1. I got it in Feburary of this year.

Version: Windows 11 22H2

CPU: 12th Gen Intel(R) Core(TM) i7-1260P; 2.10 GHz

RAM: 16GB

System: 64-bit operating system, x64-based processor

GPU 0: Intel(R) Iris(R) Xe Graphics

GPU 1: NVIDIA GeForce MX550

premiumleo

Known Participant

I jumped into 23.6, and was facing issues all day with this freezing b.s. Make small edit (like the most basic cut), and PP freezes for 30 seconds. Rinse repeat, over and over. Atleast this issue made me clear my 3-year old media cache that wasn't automatically being cleared after 30 days...

dugad29705834

Inspiring

Same problem here, timeline also frozen, incredibly slow. Moving the primary window also freezes Premiere. Incredibly buggy release.

FInalMasterThisOne

Participating Frequently

Same problem. Cannot play sequence in timeline; sometimes program monitor goes black. Can still move cursor and save. Restarting app restores functionality until it eventually happens again. This is happening on two different projects I've worked on today stored on two different samsung SSD drives.
Premiere 23.6.0
iMac (Retina 5K, 27-inch, 2020)
Mac OS Monetrey 12.4
Processor: 3.6 GHz 10-Core Intel Core i9
Memory: 40 GB 2667 MHz DDR4
Graphics: AMD Radeon Pro 5500 XT 8 GB

Y

Yori X

Inspiring

Same issue. Program Monitor randomly freezes and can't playback timeline. I can click around the timeline, but nothing changes on program monitor. Have to restart program contantly.

Y

Yori X답변

Inspiring

I ended up updating to the latest Beta Version which doesn't have the same issue. It seems like the solution here is to either downgrade to 23.5 or install the Beta Version until this is patched.

Jon.M.작성자

Inspiring

Well, this is not solved in version PP 24.0 for me. Am I the only one?

T

TYPECK

Participating Frequently

I'm having an issue where I get black in the program monitor. Sometimes match framing or disabling/enabling wakes it up. I'm finding the 23.6 to be extremely buggy.

T

TYPECK

Participating Frequently

Was having major issues with the latest version, 24.1. Extreme lagging and spinning wheel. I had to go back down to V24 per Adobe support's suggestion. It's to be stable so far (fingers crossed). Plus the freezing monitor issue seems to have gone away.

Premiere's bugs are a major issue. Granted everyones having different problems on a variety of systems. However, some, like the audio random dropoff, I've been experiencing on a number of machines and OS.

J

Jayson35615168zr5l

Participant

Omg I'm not alone in the random audio drop off? It happens on my home PC, my laptop AND my work PC. These are 3 different computers with 3 completely different setups in 3 completely different cities LMAO

neverenoughgolfvideos

Participant

Same issue here. At first I thought it was an issue with storage but after troubleshooting it seems to be Premiere 23.6. Had to roll back to 23.5. Hoping that is a more stable build.

Firthfilms

Participant

Same problem. Incredibly frustrating. I'm getting maybe 5 minutes of work time between monitor freezes. It's unmanageable. I have tried all the same steps - imported sequences into a new project. Cleared cache multiple times daily, and restart the computer every hour or so. I've tried every studio graphics driver going back two years - same problem. It's 100% a Premiere bug. I was forced to update to 2023 for a project, it's been an endless list of issues ever since - this latest update is the most troublesome. I would love it if Adobe could make Premiere stable again. These kinds of rollouts are going to force me to find a more reliable NLE. My M2 Mac is equally buggy. Ridiculous. If you find a solution please update! I've run out of ideas.

Specs:

CPU: AMD Ryzen 9 5960x -- x64

RAM: 128g

GPU: 3090Ti

System: M.2. 2tb Samsung

Cache: M.2. 2tb Samsung

Firthfilms

Participant

As this thread is still active I'm posting the solution that worked for me. As another user mentioned below - the issue appears to be with the Mercury Transmit output - specifically when interfacing with a BMD deck - in my case an Intensity 4K. After disabling that output I haven't experienced this issue.

G

Gigowatt Film

Known Participant

Hello Firthfilm

Please refrain from calling disabling mercury transmit a solution ; )

It is a workaround indeed, but I believe lots of us need to use our deckling/kona cards in our environement. This issue is a big trouble to us.

Adobe say they are looking into it but it is a long wait since 23.6. The issue is now finally official and is ref'd as DVAPR-4258702.

Thank you

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