Skip to main content
G
gmc99
Known Participant
January 6, 2025
Question

Premiere Pro and Media Encoder constantly crashing

  • January 6, 2025
  • 26 replies
  • 2581 views

Sorry for this being a long message.

 

I have been working on a project for about six weeks and everything had been working fine.

 

The project is about 50 minutes in length and I was using Proxy Files for the video - MOV QuickTime 1920x1080.

 

During the past four days or so; I have experienced nothing but crashes in both Premiere and Media Encoder.

 

My productivity has unfortunately ground to a halt for now.

 

The video files are all from my Sony Camcorder and 3849*2160 XAVC container, BT2020 HLG; audio stream is 48kHz 16 bits, 2 channel PCM

 

The main crashes I have been experiencing have all related to exporting the data to both Media Encoder and from Premiere itself.  During the past month I have not tried to do any exports and the editing very rarely had any issues.

 

The steps I have taken have included:

  • Creating a new project and importing the existing project into it.
  • Creating a new timeline and then cutting and pasting the data from the existing timeline into it.
  • There were a number of mixed kHz in the music and sound effects; I processed all of the files so that they are now 48 kHz.
  • Resetting everything by opening Premiere Pro holding the ALT key

 

Up until yesterday; I had very rarely sent any reports to Adobe but there are some.

 

Today; I thought I would try and do some actual tests and send the information to Adobe whenever I was able to.

 

This is what happened today:

 

Starting fresh from the crash yesterday

 

Open Premiere Pro holding ALT key

Selected everything but Disable plugins

Sorry an error occurred... needs to close

Sent report to Adobe

 

Open again holding ALT key

Selected everything but Disable plugins

Opened OK

Import existing project (from prior to the last crash yesterday)

Reattached proxies

Sorry an error occurred...  needs to close

Sent report to Adobe

 

Open again normally (worked OK)

In order to use End Boost software; ran macro that exports all audio tracks individually.

This worked fine (this time) (Previously I had had issues with Media Encoder exporting the audio files)

 

Ran End Boost to process and mix audio tracks.  Successfully output WAV file.

 

Imported End Boost WAV file into Premiere Pro

Export video and the End Boost WAV file “soloed” as 1080p H264

Sent the export to Media Encoder

Premiere crashed by just closing and nothing sent to Media Encoder

 

Opened Premiere Pro and used the automatically recovered project file

It defaulted to “Learning” workspace and I changed it to “Essentials”

Tried the export again but from within Premiere Pro itself.

At 17% Premiere crashed with the “sorry an error occurred”

Report sent to Adobe

 

This is where I am at the moment.

 

Not sure what to do next.

 

PC Spec

Windows 11 Home 64-bit

96 Gb RAM

ASUSTeK COMPUTER INC. TUF GAMING Z790-BTF WIFI (LGA1700)

Storage for Premiere data 2 x Samsung SSD 990 PRO 4TB

Nvidia GEForce RTX 4060i Graphics card running Driver Version 566.36

Premiere Pro and Media Encoder 25.1 (latest version)

 

 

 

 

    26 replies

    Show previous replies
    G
    gmc99Author
    Known Participant
    January 21, 2025

    Thanks for your message,

     

    Exporting seems to give me most problems although the dragging clips into the timeline also causes issues.  It does seem to vary and there's no real pattern. 

     

    Today I was editing using the normal version of Premiere for about an hour was editing the text of the scrolling end credits for my project when the PC had a BSOD.  Following that; Premiere successfully opened the auto saved project with no issues.    Whilst still editing the text of the scrolling credits; Premiere just closed on me.  No opportunity to send report. 

     

    I have just synchronised the data from my PC to the Google Drive I gave you access to and the project file "MA24 Part 2 01-21 Recovered" from 14:54 was saved by me shortly before the latest crash.  I haven't opened the file again since this happened.

    IanB_360
    Community Manager
    IanB_360Community Manager
    Community Manager
    January 21, 2025

    @gmc99 Is there one task you have noticed that crashes the project more than others?  I see you have problems with dragging and dropping clips to the sequence, opening the project , and exporting files. How long can you work before you notice it crashes?

    Ian

    IanB_360
    Community Manager
    IanB_360Community Manager
    Community Manager
    January 21, 2025

    Hi @gmc99 

    Yes looking at the project file you sent me. I will get back to you soon.

    Ian

    G
    gmc99Author
    Known Participant
    January 21, 2025

    Hi

    I just wanted to check that my issues were being looked into as I haven't heard anything or a response to my recent posts here or the personal messages I sent.

    Thanks

    Glenn

    G
    gmc99Author
    Known Participant
    January 19, 2025

    I continued editing yesterday and had a few more crashes and I send reports to Adobe.

     

    Today; I opened the project and it crashed; opened project and Premiere closed; opened it again and the third time it worked.  Reports sent to Adobe.

     

    Continued editing for 30 minutes and it hung whilst scrolling through time line and then crashed.  Report sent to Adobe.

     

    I have copied the entire project to my drive that I have given you access to.

     

    I have also updated the data to reflect any changes since I made the original copy.

     

     

    G
    gmc99Author
    Known Participant
    January 16, 2025

    Done and on its way.

    IanB_360
    Community Manager
    IanB_360Community Manager
    Community Manager
    January 16, 2025

    Hi @gmc99 ,

    Could you file share the Premiere Project with me so I can take a look at it? Right now I would not need the media, just the project to see if anything can be figured out by trying to open it on another system. Just message me here with any file transfer of your choice and we can look into it.

    Thank you

    Ian

    G
    gmc99Author
    Known Participant
    January 16, 2025

    I've run AdobeCrashReport on all the Adobe software folders and in every case the "Always Show This Dialog" is already ticked.

    jamieclarke
    Community Manager
    jamieclarkeCommunity Manager
    Community Manager
    January 16, 2025

    Hi @gmc99 - That is strange you are not getting a crash dialog box.  Can you navigate to the Premiere Pro (Beta) folder in your Program Files.  There will be an app labeled AdobeCrashReport can you open it and make sure "Always show this dialog is checked.

    G
    gmc99Author
    Known Participant
    January 16, 2025

     

    Thanks for your message.

     

    The following is what happened with Premiere Pro and Media Encoder Beta versions:

     

    • Opened Premiere - worked fine
    • Attempted to run job that exports all the audio tracks individually so I can process them in End Boost
    • Premiere crashed closed

     

    • Opened Premiere and it immediately closed
    • Opened Premiere and it immediately closed

     

    • Opened Premiere and it worked fine
    • Ran job to export tracks
    • Premiere successfully created all the jobs and started Media Encoder
    • Media Encoding started and then crashed
    • When ME crashed Premiere also crashed

     

    • Opened Premiere and it opened the recovered Project File
    • Resaved the file
    • Ran job to export tracks - jobs sent correctly to Media Encoder
    • Media Encoder started and processed 3 of 9 WAV files
    • On file 4 it crashed when preparing track 4
    • Premiere Pro then crashed too

     

    At no point was I ever given the opportunity to send information to Adobe

    I hope that helps.

    Glenn

     

     

    Show more replies
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices