Participant

Answered

Premiere Pro CC 2017.1.2 not listed in Creative Cloud App

Forum|Forum|8 years ago
October 23, 2017
5 replies
6988 views

Hi, yesterday I updated my Premiere Pro version 2017 to 2017.1.2, and now the program disappeared from the menu of installed apps in Creative Cloud. I kept the old installation so I deleted the new version and downgraded to the old one and boom it is listed, as soon as I update it disappears again. Does anyone have the same problem? I am on Mac OS 10.13, MacBook Pro 2017.

This topic has been closed for replies.

Correct answer Kevin-Monahan

Hi Milos,
I was just informed that Premiere Pro CC 2017 (11.1.4) has been added to the Creative Cloud Application. You no longer need to go to a separate downloads page.

To access this version:

Launch the Creative Cloud Application.
1. The application updates.
If the Creative Cloud app is already launched, from the flyout menu (the 3 dots), choose > Check for App Updates
1. The Creative Cloud application updates.
Click Apps.
Click Premiere Pro's menu for "Other Versions"
You should now be able to access the CC 2017 (11.1.4) application

Let us know if you were able to access Premiere Pro CC 2017 (11.1.4), or if you need additional assistance.

Thanks,
Kevin

C

Clay2014

Participant

Am I correct that this thread is completely obsolete?

I'm on 2017 11.0.2 on a Mac 10.10.5. Creative Cloud Desktop App is up to date, and I executed "check for app updates".

All I'm getting is same as PPayne in post #6 - I can update (presumably to 12.0.0.224?) or I can access CC 7.0 and CS6.

I also assume this is due to the presumably-Dolby situation?

R Neil Haugen

Legend

The list is pretty short, and yes apparently due to the ... relationship or lack thereof ... between Adobe and Dolby Laboratories. CS6, the first CC release, a modified 2017 release sans Dolby connection, and of course the latest release.

Neil

Everyone's mileage always varies ...

Kevin-Monahan

Correct answer

Community Manager

Hi Milos,
I was just informed that Premiere Pro CC 2017 (11.1.4) has been added to the Creative Cloud Application. You no longer need to go to a separate downloads page.

To access this version:

Launch the Creative Cloud Application.
1. The application updates.
If the Creative Cloud app is already launched, from the flyout menu (the 3 dots), choose > Check for App Updates
1. The Creative Cloud application updates.
Click Apps.
Click Premiere Pro's menu for "Other Versions"
You should now be able to access the CC 2017 (11.1.4) application

Let us know if you were able to access Premiere Pro CC 2017 (11.1.4), or if you need additional assistance.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

ProDesignTools

Community Expert

Hi Kevin,

This is good to hear, but can you confirm if this previous 2017 version contains the Dolby codec, or if it has been removed?

Thanks!

Milosh RistoskiAuthor

Participant

I downloaded the 2017.1.2 version for Mac, from the direct download links. The direct link for the installation of 2017.1.2 is available for Mac. The problem is that it does not appear in the Creative Cloud app.

P

PPayne

Participant

I solved my problem for now by just using time machine and the migration assistant to copy my ‘applications‘ folder I had from another Workstation.

P

PPayne

Participant

Same issue here. The download link Download Creative Cloud apps only links to the 2017.0 release. I need the patch/update for 2017.1.2. It seems Adobe have done away with the 'Previous Versions' panel that used to be part of the Creative Cloud Desktop App.

Long chat session with support today produced no result. I just need a link to download the patch to 2017.1.2 from 2017.0. It would seem that a software company could/should provide this fairly easily, instead of just a link to each '.0' release of the software.

ProDesignTools

Community Expert

PPayne wrote
Same issue here. The download link Download Creative Cloud apps only links to the 2017.0 release. I need the patch/update for 2017.1.2.
Long chat session with support today produced no result. I just need a link to download the patch to 2017.1.2 from 2017.0. It would seem that a software company could/should provide this fairly easily, instead of just a link to each '.0' release of the software.

Calling Jeff A Wright : Customer access to all individual patches/updates for all CC 2017 products has been requested for almost a year now, in addition to just the .0 releases... What is the latest on this effort? Thanks!