Skip to main content
This topic has been closed for replies.
Correct answer DeanUtian

Try resetting your prefs and clearing your cache.

See how at

Fix Premiere Pro from crashing! - YouTube

Also, see if there if you have the last premiere  update.

4 replies

fashionable_Dolphin0D45
fashionable_Dolphin0D45Author
Participating Frequently
August 4, 2017

i have Intel® HD Graphics 4600 and when i disable it premiere pro cc 2017.1 work fine but i should every time enable , restart pc and disable it .

D
DeanUtian
Community Expert
August 5, 2017

Have you reset your preferences?

Also make sure you have the latest updates for your drivers for the HD Graphics 4600.

fashionable_Dolphin0D45
fashionable_Dolphin0D45Author
Participating Frequently
July 30, 2017

Please , Help me

D
DeanUtianCorrect answer
Community Expert
July 30, 2017

Try resetting your prefs and clearing your cache.

See how at

Fix Premiere Pro from crashing! - YouTube

Also, see if there if you have the last premiere  update.

fashionable_Dolphin0D45
fashionable_Dolphin0D45Author
Participating Frequently
August 7, 2017

Thanks

D
DeanUtian
Community Expert
July 29, 2017

Is it just 1 particular video that crashes Premiere? Have you tried creating a new project file?

Give more details on what is happening to help us give further advice.

fashionable_Dolphin0D45
fashionable_Dolphin0D45Author
Participating Frequently
July 29, 2017

i can create a new project file but when i put a video in a sequence and i want to run it the error pop up
no all videos crashes premiere pro

D
DeanUtian
Community Expert
July 29, 2017

Do the video play OK outside of Premiere?

What is the format of the videos?

fashionable_Dolphin0D45
fashionable_Dolphin0D45Author
Participating Frequently
July 29, 2017

Please Help me

i want to do my work

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices