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ryanp98507477
Participant
December 5, 2016
Question

PREMIERE PRO CC 2017 Crashing on Mac

  • December 5, 2016
  • 23 replies
  • 32155 views

Premiere Pro has been routinely causing my iMac to crash since the 2017 update, at least 4-5 times per day.  This happens most commonly when I'm masking.  No other software is doing causing this problem.  I've built out massive compositions in After Effects with no real issue that haven't caused a crash.  I'm not entirely sure why such a simple function is doing this.

Here's my computer's specs:

!

    This topic has been closed for replies.

    23 replies

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    Z
    Zbyszko Rylec
    Known Participant
    June 20, 2017

    Premiere CC 2017 crashes constantly. It happens while save, auto-save and during other operations. Can you please check crash log advice something?

    Mod note: please trim your crash logs to include only the crashed thread. Thanks. Info: FAQ: How do I post a Mac OS X crash log?

    Process:               Adobe Premiere Pro CC 2017 [34590]

    Path:                  /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

    Identifier:            com.adobe.PremierePro.CC11

    Version:               11.1.2 (11.1.2)

    Code Type:             X86-64 (Native)

    Parent Process:        ??? [1]

    Responsible:           Adobe Premiere Pro CC 2017 [34590]

    User ID:               501

    Date/Time:             2017-06-20 14:25:19.515 +0200

    OS Version:            Mac OS X 10.12.5 (16F73)

    Report Version:        12

    Anonymous UUID:        35614700-5B6D-000B-7C86-1E4259998D01

    Sleep/Wake UUID:       319B6226-D00F-477B-B20E-7528C076DFC9

    Time Awake Since Boot: 130000 seconds

    Time Since Wake:       100000 seconds

    System Integrity Protection: enabled

    Crashed Thread:        199  Dispatch queue: com.apple.root.default-qos

    Thread 199 Crashed:: Dispatch queue: com.apple.root.default-qos

    0   ???                           0x0000000169d90310 0 + 6070797072

    1   com.adobe.Backend.framework   0x0000000103374800 BE::AudioClipTrackItem::SerializeToSink(BE::IDictionarySink&) const + 208

    2   com.adobe.Backend.framework   0x000000010314577e BE::(anonymous namespace)::RepetitiveSerializer::ProcessObject(ASL::InterfaceRef<BE::ISerializeable, BE::ISerializeable>&, dvacore::utility::ImmutableString const&, dvacore::utility::ImmutableString const&, bool) + 1694

    3   com.adobe.Backend.framework   0x0000000103144fef BE::(anonymous namespace)::RepetitiveSerializer::ProcessAllObjects() + 271

    4   com.adobe.Backend.framework   0x0000000103144be8 BE::(anonymous namespace)::RepetitiveSerializer::ToXML(ASL::InterfaceRef<BE::IProgress, BE::IProgress> const&, BE::IStringSink&, dvacore::utility::ImmutableString const&, ASL::InterfaceRef<BE::ISerializeable, BE::ISerializeable> const&) + 888

    5   com.adobe.Backend.framework   0x00000001031417a2 BE::(anonymous namespace)::RepetitiveSerializer::SerializeToFile(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool, dvacore::utility::ImmutableString const&, ASL::InterfaceRef<BE::IProgress, BE::IProgress> const&, ASL::InterfaceRef<BE::ISerializeable, BE::ISerializeable> const&, boost::function<void (unsigned char const*, unsigned long, std::basic_string<unsigned char, std::char_traits<unsigned char>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned char> >&)> const&) + 530

    6   com.adobe.Backend.framework   0x00000001032d185f BE::Project::Save(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool, ASL::InterfaceRef<BE::IProgress, BE::IProgress> const&, bool, boost::function<void (unsigned char const*, unsigned long, std::basic_string<unsigned char, std::char_traits<unsigned char>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned char> >&)> const&) + 1359

    7   com.adobe.Backend.framework   0x000000010331df56 BE::ProjectProxy::Save(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool, ASL::InterfaceRef<BE::IProgress, BE::IProgress> const&, bool, boost::function<void (unsigned char const*, unsigned long, std::basic_string<unsigned char, std::char_traits<unsigned char>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned char> >&)> const&) + 38

    8   com.adobe.Mezzanine.framework 0x0000000108a908a4 MZ::(anonymous namespace)::SaveProjectOperation::Process() + 1140

    9   com.adobe.dvacore.framework   0x0000000100226d14 dvacore::threads::WrapExecuteTopLevelFunction(void*) + 36

    10  libdispatch.dylib             0x00007fffe8af28fc _dispatch_client_callout + 8

    11  libdispatch.dylib             0x00007fffe8b01196 _dispatch_queue_override_invoke + 743

    12  libdispatch.dylib             0x00007fffe8af46b5 _dispatch_root_queue_drain + 476

    13  libdispatch.dylib             0x00007fffe8af448c _dispatch_worker_thread3 + 99

    14  libsystem_pthread.dylib       0x00007fffe8d415a2 _pthread_wqthread + 1299

    15  libsystem_pthread.dylib       0x00007fffe8d4107d start_wqthread + 13

    Model: MacPro6,1, BootROM MP61.0116.B25, 8 processors, 8-Core Intel Xeon E5, 3 GHz, 32 GB, SMC 2.20f18

    Graphics: AMD FirePro D700, AMD FirePro D700, PCIe, 6144 MB

    Graphics: AMD FirePro D700, AMD FirePro D700, PCIe, 6144 MB

    Memory Module: DIMM1, 8 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343147523741465234432D52442020

    Memory Module: DIMM2, 8 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343147523741465234432D52442020

    Memory Module: DIMM3, 8 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343147523741465234432D52442020

    Memory Module: DIMM4, 8 GB, DDR3 ECC, 1866 MHz, 0x80AD, 0x484D54343147523741465234432D52442020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x135), Broadcom BCM43xx 1.0 (7.21.171.126.1a2)

    Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports

    Network Service: Ethernet 1, Ethernet, en0

    Network Service: Wi-Fi, AirPort, en2

    PCI Card: AMD FirePro D700, Display Controller, Slot-1

    PCI Card: AMD FirePro D700, Display Controller, Slot-2

    PCI Card: UltraStudio Mini Monitor, Video, Thunderbolt@81,0,0

    Serial ATA Device: APPLE SSD SM1024F, 1 TB

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: USB 3.0 Bus

    USB Device: USB5537B

    USB Device: Expansion

    USB Device: d2 Quadra USB 3.0

    USB Device: USB2137B

    USB Device: Hub

    USB Device: Keyboard Hub

    USB Device: USB Optical Mouse

    USB Device: Apple Keyboard

    USB Device: USB DONGLE

    USB Device: Apple LED Cinema Display

    USB Device: Display iSight

    USB Device: Display Audio

    Thunderbolt Bus: Mac Pro, Apple Inc., 19.2

    Thunderbolt Device: UltraStudio Mini Monitor, Blackmagic Design, 1, 7.3

    Thunderbolt Bus: Mac Pro, Apple Inc., 19.2

    Thunderbolt Bus: Mac Pro, Apple Inc., 19.2

    G
    Giridhar Divan
    Participant
    May 24, 2017

    Hi Giridhar Here

    I have issue on my latest purchased Adobe Primer CC  On my Mac Sierra latest version.

    I have problem while exporting and while working on edit time line (I have latest GTX Gigabite 1070 8 GB Graphic Card).

    This is my mac OSX crash Log.

    Anonymous UUID:       DF4F93D4-9F43-17EA-CC97-85A9999BB55C

    Wed May 24 19:04:22 2017

    *** Panic Report ***

    panic(cpu 6 caller 0xffffff80157e04fd): "TLB invalidation IPI timeout: " "CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0xc, NMIPI acks: orig: 0x0, now: 0x0"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3789.51.2/osfmk/x86_64/pmap.c:2724

    Backtrace (CPU 6), Frame : Return Address

    0xffffff83b6ee3ae0 : 0xffffff80156ec3ec

    0xffffff83b6ee3b60 : 0xffffff80157e04fd

    0xffffff83b6ee3c00 : 0xffffff80157e7802

    0xffffff83b6ee3d20 : 0xffffff80157e883a

    0xffffff83b6ee3d90 : 0xffffff80157750a8

    0xffffff83b6ee3ed0 : 0xffffff80157749ac

    0xffffff83b6ee3f00 : 0xffffff7f96b5784d

    0xffffff83b6ee3f50 : 0xffffff8015c25695

    0xffffff83b6ee3fb0 : 0xffffff801569dd46

          Kernel Extensions in backtrace:

             com.apple.kec.pthread(1.0)[4EFF2F70-C9B9-3176-BF83-F1B660C42135]@0xffffff7f96b56000->0xffffff7f96b64fff

    BSD process name corresponding to current thread: Adobe Premiere P

    Boot args: dart=0 nvda_drv=1 kext-dev-mode=1

    Mac OS version:

    16E195

    Kernel version:

    Darwin Kernel Version 16.5.0: Fri Mar  3 16:52:33 PST 2017; root:xnu-3789.51.2~3/RELEASE_X86_64

    Kernel UUID: 06F94FD7-451F-34A1-B13C-D68FF7EDE0A0

    Kernel slide:     0x0000000015400000

    Kernel text base: 0xffffff8015600000

    __HIB  text base: 0xffffff8015500000

    System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

    System uptime in nanoseconds: 220251614276

    last loaded kext at 9278542695: com.apple.driver.AppleGraphicsDevicePolicy 3.14.41 (addr 0xffffff7f98749000, size 98304)

    loaded kexts:

    com.paceap.kext.pacesupport.snowleopard 5.9.1

    com.nvidia.CUDA 1.1.0

    com.paragon-software.filesystems.ntfs 293.0.15

    com.nvidia.web.GeForceWeb 10.1.7

    com.nvidia.web.NVDAGP100HalWeb 10.1.7

    com.nvidia.web.NVDAResmanWeb 10.1.7

    com.nvidia.NVDAStartupWeb 10.1.7

    com.realtek.driver.RtWlanU 1830.2.b15

    de.rme-audio.driver.RMEFirefaceUSB 2.10

    com.insanelymac.driver.AppleIntelE1000e 3.2.4

    org.rehabman.driver.FakePCIID.XHCIMux 1.3.2

    org.rehabman.driver.FakePCIID 1.3.2

    org.netkas.driver.FakeSMC 1394

    com.apple.driver.AppleGraphicsDevicePolicy 3.14.41

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AppleTyMCEDriver 1.0.2d2

    com.apple.driver.AppleHDAHardwareConfigDriver 279.48

    com.apple.driver.AppleHDA 279.48

    com.apple.driver.pmtelemetry 1

    com.apple.driver.AppleUpstreamUserClient 3.6.4

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.driver.AppleMCCSControl 1.3.1

    com.apple.iokit.IOBluetoothSerialManager 5.0.4f18

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleFIVRDriver 4.1.0

    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

    com.apple.nvidia.NVDAStartup 10.1.6

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.Apple16X50ACPI 3.2

    com.apple.driver.AppleFileSystemDriver 3.0.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 40

    com.apple.filesystems.hfs.kext 366.50.19

    com.apple.iokit.SCSITaskUserClient 394.50.1

    com.apple.iokit.IOAHCIBlockStorage 295.20.1

    com.apple.driver.AppleFWOHCI 5.5.5

    com.apple.driver.AppleAHCIPort 326

    com.apple.driver.AppleACPIButtons 5.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleAPIC 1.7

    com.apple.nke.applicationfirewall 172

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleGraphicsControl 3.14.41

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 279.48

    com.apple.kext.OSvKernDSPLib 525

    com.apple.driver.AppleSMBusController 1.0.18d1

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.iokit.IOSurface 159.6

    com.apple.iokit.IOAcceleratorFamily2 311.11

    com.apple.AppleGraphicsDeviceControl 3.14.41

    com.apple.iokit.IOBluetoothFamily 5.0.4f18

    com.apple.driver.AppleHDAController 279.48

    com.apple.iokit.IOHDAFamily 279.48

    com.apple.driver.AppleSSE 1.0

    com.apple.iokit.IOUSBHIDDriver 900.4.1

    com.apple.iokit.IONDRVSupport 514.10

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.iokit.IOFireWireIP 2.2.7

    com.apple.driver.AppleSMBusPCI 1.0.14d1

    com.apple.driver.IOPlatformPluginLegacy 1.0.0

    com.apple.driver.IOPlatformPluginFamily 6.0.0d8

    com.apple.driver.AppleSMC 3.1.9

    com.apple.iokit.IOGraphicsFamily 514.10

    com.apple.driver.Apple16X50Serial 3.2

    com.apple.iokit.IOSerialFamily 11

    com.apple.iokit.IOAudioFamily 205.15

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.usb.IOUSBHostHIDDevice 1.1

    com.apple.driver.usb.cdc 5.0.0

    com.apple.driver.usb.networking 5.0.0

    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

    com.apple.driver.usb.AppleUSBHub 1.1

    com.apple.filesystems.hfs.encodings.kext 1

    com.apple.driver.AppleUSBMergeNub 900.4.1

    com.apple.driver.AppleUSBHostMergeProperties 1.1

    com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 394.50.1

    com.apple.iokit.IOBDStorageFamily 1.8

    com.apple.iokit.IODVDStorageFamily 1.8

    com.apple.iokit.IOCDStorageFamily 1.8

    com.apple.driver.AppleXsanScheme 3

    com.apple.iokit.IOAHCISerialATAPI 266.50.1

    com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

    com.apple.iokit.IOFireWireFamily 4.6.6

    com.apple.driver.usb.AppleUSBEHCIPCI 1.1

    com.apple.driver.usb.AppleUSBEHCI 1.1

    com.apple.iokit.IOAHCIFamily 288

    com.apple.driver.usb.AppleUSBXHCIPCI 1.1

    com.apple.driver.usb.AppleUSBXHCI 1.1

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.driver.AppleIntelLpssGspi 3.0.60

    com.apple.driver.AppleEFINVRAM 2.1

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.KernelRelayHost 1

    com.apple.iokit.IOUSBHostFamily 1.1

    com.apple.driver.AppleBusPowerController 1.0

    com.apple.driver.DiskImages 444.50.16

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 5.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

    com.apple.kec.Libm 1

    Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i7, 4 GHz, 32 GB, SMC 2.15f7

    Graphics: NVIDIA GeForce GTX 1070, NVIDIA GeForce GTX 1070, PCIe, 8191 MB

    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, Corsair, CMZ8GX3M1A1600C10

    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, Corsair, CMZ8GX3M1A1600C10

    Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, Corsair, CMZ8GX3M1A1600C10

    Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, Corsair, CMZ8GX3M1A1600C10

    Network Service: Ethernet, Ethernet, en0

    Serial ATA Device: KINGSTON SV300S37A240G, 240.06 GB

    Serial ATA Device: HL-DT-ST DVDRAM GH24NSC0

    Serial ATA Device: ST31000524AS, 1 TB

    Serial ATA Device: WDC WD2003FZEX-00Z4SA0, 2 TB

    USB Device: USB 3.0 Bus

    USB Device: USB3.0 Hub

    USB Device: USB3.0 Hub

    USB Device: USB3.0 Hub

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: iLok

    USB Device: USB2.0 Hub

    USB Device: USB2.0 Hub

    USB Device: USB2.0 Hub

    USB Device: 802.11n NIC

    USB Device: Fireface UCX (23654142)

    USB Device: USB Receiver

    USB Device: Microsoft® 2.4GHz Transceiver v8.0

    Thunderbolt Bus:

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    May 25, 2017

    Hi Gridhar D,

    What model of Mac is this? This looks like a kernel panic. What were you doing when your Mac went into panic mode?

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community &amp; Engagement Strategist – Pro Video and Audio
    S
    sarahandharlow
    Participant
    May 22, 2017
    Please download the attached file to view this post
    WILCO
    WILCO
    Participant
    April 17, 2017

    Crashing on opening Premiere, iMac i5

    Process:               Adobe Premiere Pro CC 2017 [579]

    Path:                  /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

    Identifier:            com.adobe.PremierePro.CC11

    Version:               11.0.2 (11.0.2)

    Code Type:             X86-64 (Native)

    Parent Process:        ??? [1]

    Responsible:           Adobe Premiere Pro CC 2017 [579]

    User ID:               501

    Date/Time:             2017-04-17 13:58:27.979 -0300

    OS Version:            Mac OS X 10.12.4 (16E195)

    Report Version:        12

    Anonymous UUID:        96AFBABC-0BEB-F277-AB48-1CA4BA53FFB5

    Time Awake Since Boot: 1100 seconds

    System Integrity Protection: disabled

    Crashed Thread:        0  Dispatch queue: com.apple.main-thread

    Exception Type:        EXC_CRASH (SIGABRT)

    Exception Codes:       0x0000000000000000, 0x0000000000000000

    Exception Note:        EXC_CORPSE_NOTIFY

    Application Specific Information:

    abort() called

    *** error for object 0x13e60a458: pointer being freed was not allocated

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0   libsystem_kernel.dylib         0x00007fffadbbcd42 __pthread_kill + 10

    1   libsystem_pthread.dylib       0x00007fffadcaa5bf pthread_kill + 90

    2   libsystem_c.dylib             0x00007fffadb224bb __abort + 140

    3   libsystem_c.dylib             0x00007fffadb2242f abort + 144

    4   libsystem_malloc.dylib         0x00007fffadc11fe7 free + 530

    5   com.apple.security             0x00007fff9e616399 FreeItemSet + 53

    6   com.apple.security             0x00007fff9e61567b AuthorizationFreeItemSet + 9

    7   com.Redgiant.AfterEffects.MagicBullet.Colorista_II 0x000000013e601104 PListHelper::~PListHelper() + 46

    8   com.Redgiant.AfterEffects.MagicBullet.Colorista_II 0x000000013e5fe129 GetKeyValue(char const*, char const*, char*, unsigned long) + 338

    9   com.Redgiant.AfterEffects.MagicBullet.Colorista_II 0x000000013e5f8d68 RGS::SerialCheck::GetSerialNumber(char (&) [256]) + 92

    10  com.Redgiant.AfterEffects.MagicBullet.Colorista_II 0x000000013e5f913e RGSerial::GetSerialNumber(RGSerial::RGSerialData const&, char (&) [256]) + 68

    11  com.Redgiant.AfterEffects.MagicBullet.Colorista_II 0x000000013e555551 License_Check(RGS::EProduct, int, int, int, char const*) + 113

    12  com.Redgiant.AfterEffects.MagicBullet.Colorista_II 0x000000013e5393eb EntryPointFunc + 507

    13  com.adobe.VideoFilterHost.framework 0x0000000107a0f889 ML::(anonymous namespace)::CallAEFilterModuleGuarded(int (*)(int, PF_InData*, PF_OutData*, PF_ParamDef**, PF_LayerDef*, void*), int, PF_InData*, PF_OutData*, PF_ParamDef**, PF_LayerDef*, void*, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, dvacore::utility::ImmutableString const&) + 297

    14  com.adobe.VideoFilterHost.framework 0x0000000107a0f270 ML::AEVideoFilterModule::GlobalSetup(bool) + 416

    15  com.adobe.VideoFilterHost.framework 0x0000000107a0f073 ML::AEVideoFilterModule::SetupFilter() + 51

    16  com.adobe.VideoFilterHost.framework 0x0000000107a0ce72 ML::AEVideoFilterFactory::CreateUnknownImpl(ASL::InterfaceRef<ML::IPlugin, ML::IPlugin>, int, int&) + 658

    17  com.adobe.VideoFilterHost.framework 0x0000000107a0caef ML::AEVideoFilterFactory::CreateUnknown(ASL::InterfaceRef<ML::IPlugin, ML::IPlugin>, int, int&) + 63

    18  com.adobe.PluginSupport.framework 0x0000000104ac14c2 ML::(anonymous namespace)::AddPlugin(ML::PluginEntry const&, bool&) + 7746

    19  com.adobe.PluginSupport.framework 0x0000000104abd211 ML::(anonymous namespace)::LoadPluginList(ML::PluginNameList const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&) + 785

    20  com.adobe.PluginSupport.framework 0x0000000104abb2d9 ML::LoadPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 3833

    21  com.adobe.PluginSupport.framework 0x0000000104adba4a ML::PluginSupport::LoadAllPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 938

    22  com.adobe.PluginSupport.framework 0x0000000104adb5cb ML::PluginSupport::LoadAllPlugins(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 59

    23  com.adobe.Mezzanine.framework 0x000000010827fc27 MZ::(anonymous namespace)::FullInitializer::FullInitializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool, bool, bool) + 3047

    24  com.adobe.Mezzanine.framework 0x000000010827ecf4 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool, bool, bool) + 84

    25  com.adobe.Frontend.framework   0x0000000100971302 FE::(anonymous namespace)::FullInitializer::FullInitializer() + 1906

    26  com.adobe.Frontend.framework   0x0000000100970b15 FE::Initializer::Initializer() + 101

    27  com.adobe.Frontend.framework   0x00000001009a8504 FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 516

    28  com.adobe.Frontend.framework   0x00000001009a9355 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 485

    29  com.adobe.PremierePro.CC11     0x00000001000021d7 main + 663

    30  com.adobe.PremierePro.CC11     0x0000000100001f34 start + 52

    Model: iMac12,1, BootROM IM121.0047.B29, 4 processors, Intel Core i5, 2,5 GHz, 16 GB, SMC 1.71f21

    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x0198, 0x393930353432382D3035312E4130304C4620

    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x0198, 0x393955353432382D3035322E413030472020

    Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

    Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3231554538424655302D444A2D4620

    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P

    Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports

    Network Service: Ethernet, Ethernet, en0

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: WDC WD5000AAKS-402AA0, 500,11 GB

    Serial ATA Device: HL-DT-STDVDRW  GA32N

    USB Device: USB 2.0 Bus

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: Hub

    USB Device: Intuos PS

    USB Device: External USB 3.0

    USB Device: BRCM2046 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: Hub

    USB Device: Optical Mouse

    USB Device: IR Receiver

    USB Device: Card Reader

    Thunderbolt Bus: iMac, Apple Inc., 22.1

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    April 17, 2017

    Hi sebastian alfinaldelaesca,

    From your crash log, it appears that you have an issue with Red Giant Colorista. You might try updating or uninstalling the plug-in temporarily. I hope this info assists you.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community &amp; Engagement Strategist – Pro Video and Audio
    C
    charlielpbespoke
    Participating Frequently
    April 27, 2017

    Hi CharlieP Bespoke,

    I just got some feedback from engineering. Your crash report shows that Premiere Pro was reading the metadata while linking to the clip and something went wrong with XMP metadata.

    Are you continuing to get this warning?

    Thanks,
    Kevin


    Hi Kevin - yes it is really odd. It happens with one particular project which is on a network server. The thread number differs on each crash but it usually loads, gets to about 10000 of 40000 files it is 'relinking' to as it opens (plus all the render files etc) and then brings up the error message... I did wonder whether there was something on the timeline causing it but other projects seem to have opened fine, even though they are in some cases using data from the same server.

    Might it it be to  with the volume of data? And is it worth me posting future crash logs for you guys to see?

    HUGE thanks for your time.

    charlie

    J
    jimm16097224
    Participant
    April 14, 2017

    What I'm finding most frustrating about this forum and thread is Adobe not taking responsibility for a product that simply doesn't work well with Apple products.

    We shouldn't have to change drivers or graphic cards or anything. It should simply work with any modern operating system.

    At this point I'm done with PP and will simply buy final cut pro suite and that sucks because work pays for PP which is absolutely useless to me.

    As soon as I can find a good alternative to illustrator and photoshop I'm done with Adobe. There's NO reason my machine should crash a few times per hour when using illustrator. It's extremely frustrating and I'm quite disappointed in the quality of Adobe products. They seem to get worse every year.

      glens47063518
      glens47063518
      Participant
      April 13, 2017

      I too am having issues. PPCC17 was working fine about 2 weeks ago. Then in the middle of a session it crashed. Then Adobe started an update on a few apps in my Creative Cloud. After that I could not open PPCC17 at all. Now it crashes every time I try to open and its cost me hours of frustration and days of delays, and so I had to dump all my files to another computer to finish the project.

      Here are my computer specs:

      OS X El Capitan Ver 10.11.6

      2.3 GHz Intel Core i7

      8 GB 1600 MHz DDR3

      Here is the most recent crash log:

      Process:               Adobe Premiere Pro CC 2017 [75152]

      Path:                  /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

      Identifier:            com.adobe.PremierePro.CC11

      Version:               11.0.2 (11.0.2)

      Code Type:             X86-64 (Native)

      Parent Process:        ??? [1]

      Responsible:           Adobe Premiere Pro CC 2017 [75152]

      User ID:               502

      Date/Time:             2017-04-12 20:15:15.101 -0400

      OS Version:            Mac OS X 10.11.6 (15G1217)

      Report Version:        11

      Anonymous UUID:        430F1591-7719-7FF9-5D89-0C88875A9FFD

      Time Awake Since Boot: 430000 seconds

      System Integrity Protection: enabled

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

      Exception Note:        EXC_CORPSE_NOTIFY

      VM Regions Near 0:

      -->

          __TEXT                 0000000100000000-0000000100003000 [   12K] r-x/rwx SM=COW  /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

      Application Specific Information:

      /Library/Frameworks/CUDA.framework/Versions/A/CUDA

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.apple.CoreFoundation       0x00007fff8fa377a9 CFStringCompare + 25

      1   CUDA                           0x0000000130819fff GetNVDADriverModelString + 287

      2   CUDA                           0x000000013081d823 cuda_driver_initializer + 99

      3   dyld                           0x00007fff6196010b ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 265

      4   dyld                           0x00007fff61960284 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40

      5   dyld                           0x00007fff6195c8bd ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 305

      6   dyld                           0x00007fff6195c852 ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 198

      7   dyld                           0x00007fff6195c743 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 127

      8   dyld                           0x00007fff6195c9b3 ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 75

      9   dyld                           0x00007fff61951eb0 dyld::runInitializers(ImageLoader*) + 89

      10  dyld                           0x00007fff61959308 dlopen + 555

      11  libdyld.dylib                 0x00007fff9053a79c dlopen + 59

      12  com.apple.CoreFoundation       0x00007fff8facbad9 _CFBundleDlfcnLoadBundle + 153

      13  com.apple.CoreFoundation       0x00007fff8facb958 _CFBundleLoadExecutableAndReturnError + 520

      14  com.apple.CoreFoundation       0x00007fff8fb05112 CFBundleGetFunctionPointerForName + 50

      15  com.adobe.ASLFoundation.framework 0x000000010080fda0 ASL::Module::GetProcAddress(std::string const&) const + 384

      16  com.adobe.PluginSupport.framework 0x0000000104ad6a02 ML::PluginImpl::GetEntryPoint(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 146

      17  com.adobe.VideoFilterHost.framework 0x0000000107a25be3 ML::GPUVideoFilterModule::LoadModule(int, int*) + 115

      18  com.adobe.VideoFilterHost.framework 0x0000000107a24c47 ML::GPUVideoFilterModule::Create(ASL::InterfaceRef<ML::IPlugin, ML::IPlugin> const&, int*) + 55

      19  com.adobe.VideoFilterHost.framework 0x0000000107a2485b ML::GPUVideoFilterFactory::CreateUnknown(ASL::InterfaceRef<ML::IPlugin, ML::IPlugin>, int, int&) + 43

      20  com.adobe.PluginSupport.framework 0x0000000104ac24c2 ML::(anonymous namespace)::AddPlugin(ML::PluginEntry const&, bool&) + 7746

      21  com.adobe.PluginSupport.framework 0x0000000104abe211 ML::(anonymous namespace)::LoadPluginList(ML::PluginNameList const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&) + 785

      22  com.adobe.PluginSupport.framework 0x0000000104abc2d9 ML::LoadPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 3833

      23  com.adobe.PluginSupport.framework 0x0000000104adca4a ML::PluginSupport::LoadAllPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 938

      24  com.adobe.PluginSupport.framework 0x0000000104adc5cb ML::PluginSupport::LoadAllPlugins(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 59

      25  com.adobe.Mezzanine.framework 0x0000000108280c27 MZ::(anonymous namespace)::FullInitializer::FullInitializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool, bool, bool) + 3047

      26  com.adobe.Mezzanine.framework 0x000000010827fcf4 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool, bool, bool) + 84

      27  com.adobe.Frontend.framework   0x0000000100971302 FE::(anonymous namespace)::FullInitializer::FullInitializer() + 1906

      28  com.adobe.Frontend.framework   0x0000000100970b15 FE::Initializer::Initializer() + 101

      29  com.adobe.Frontend.framework   0x00000001009a8504 FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 516

      30  com.adobe.Frontend.framework   0x00000001009a9355 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 485

      31  com.adobe.PremierePro.CC11     0x00000001000021d7 main + 663

      32  com.adobe.PremierePro.CC11     0x0000000100001f34 start + 52

                                      VIRTUAL   REGION

      REGION TYPE                        SIZE    COUNT (non-coalesced)

      ===========                     =======  =======

      Accelerate.framework               128K        2

      Activity Tracing                  2048K        2

      CG backing stores                 1376K        2

      CG shared images                   176K        6

      CoreAnimation                       28K        3

      CoreUI image file                  128K        2

      Dispatch continuations            16.0M        2

      Image IO                          1368K        2

      Kernel Alloc Once                    8K        3

      MALLOC                           125.4M       42

      MALLOC guard page                   32K        7

      Memory Tag 242                      12K        2

      Memory Tag 249                     264K        3

      Process Corpse Info               2048K        2

      STACK GUARD                       56.1M       17

      Stack                             15.2M       17

      VM_ALLOCATE                       55.8M       55

      __DATA                            65.5M      583

      __GLSLBUILTINS                    2588K        2

      __IMAGE                            528K        2

      __LINKEDIT                       299.8M      233

      __NV_CUDA                          928K        2

      __TEXT                           409.9M      464

      __UNICODE                          552K        2

      mapped file                       44.3M       10

      shared memory                     16.3M       11

      ===========                     =======  =======

      TOTAL                              1.1G     1452

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      April 13, 2017

      Hi GlenS,

      Sorry to see you crashing there. Looks like you have NVIDIA drivers there. Can you try reinstalling those and reporting back? You also might try signing out, then signing back in from Creative Cloud.

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community &amp; Engagement Strategist – Pro Video and Audio
      K
      kzobrien
      Participant
      April 14, 2017

      Kevin, I've tried almost everything in this thread including updating drivers and removing third party apps and I still can't get PP to work. It crashes constantly. I had adobe chat support look at my computer earlier tonight and all they did was uninstall CS6, sign in/out of CC, and @@do a clean install of PP, which all didn't work. I've been having crashing issues with PP since December but now I can no longer work around it.

      This is my latest crash report, any insight would be greatly appreciated. I know it's not relevant to the problem but I'm working while pregnant and if PP crashes one more time I'm likely to burst into tears, which I'd really like to avoid. Thanks in advance.

      Process:               CEPHtmlEngine [574]

      Path:                  /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/CEPHtmlEngine.app/Contents/MacOS/CEPHtmlEngine

      Identifier:            com.adobe.cep.CEPHtmlEngine

      Version:               6.1.0.182 (1)

      Code Type:             X86-64 (Native)

      Parent Process:        Adobe Premiere Pro CC 2017 [555]

      Responsible:           CEPHtmlEngine [574]

      User ID:               501

      Date/Time:             2017-04-13 23:30:31.982 -0400

      OS Version:            Mac OS X 10.12.4 (16E195)

      Report Version:        12

      Anonymous UUID:        DA3CA21D-62AD-5CFB-24A4-447428B1A128

      Time Awake Since Boot: 110 seconds

      System Integrity Protection: enabled

      Crashed Thread:        25  BrowserBlockingWorker2/73987

      Exception Type:        EXC_CRASH (SIGABRT)

      Exception Codes:       0x0000000000000000, 0x0000000000000000

      Exception Note:        EXC_CORPSE_NOTIFY

      Application Specific Information:

      abort() called

      *** error for object 0x7faea348a178: incorrect checksum for freed object - object was probably modified after being freed.

      Thread 25 Crashed:: BrowserBlockingWorker2/73987

      0   libsystem_kernel.dylib         0x00007fffbfe8ed42 __pthread_kill + 10

      1   libsystem_pthread.dylib       0x00007fffbff7c5bf pthread_kill + 90

      2   libsystem_c.dylib             0x00007fffbfdf4420 abort + 129

      3   libsystem_malloc.dylib         0x00007fffbfeeef5d szone_error + 626

      4   libsystem_malloc.dylib         0x00007fffbfee4f0d tiny_free_list_remove_ptr + 292

      5   libsystem_malloc.dylib         0x00007fffbfef9914 tiny_free_no_lock + 1484

      6   libsystem_malloc.dylib         0x00007fffbfefa0d5 free_tiny + 671

      7   org.chromium.ContentShell.framework 0x00000001140ef888 0x112002000 + 34527368

      8   org.chromium.ContentShell.framework 0x00000001140ef89f 0x112002000 + 34527391

      9   org.chromium.ContentShell.framework 0x00000001140ef89f 0x112002000 + 34527391

      10  org.chromium.ContentShell.framework 0x00000001140ef89f 0x112002000 + 34527391

      11  org.chromium.ContentShell.framework 0x00000001140f3906 0x112002000 + 34543878

      12  org.chromium.ContentShell.framework 0x00000001145e00ba 0x112002000 + 39706810

      13  org.chromium.ContentShell.framework 0x00000001145ea29c 0x112002000 + 39748252

      14  org.chromium.ContentShell.framework 0x00000001145e1539 0x112002000 + 39712057

      15  org.chromium.ContentShell.framework 0x000000011216a51a 0x112002000 + 1475866

      16  org.chromium.ContentShell.framework 0x0000000112169e93 0x112002000 + 1474195

      17  org.chromium.ContentShell.framework 0x000000011216cc23 0x112002000 + 1485859

      18  org.chromium.ContentShell.framework 0x000000011216967b 0x112002000 + 1472123

      19  libsystem_pthread.dylib       0x00007fffbff799af _pthread_body + 180

      20  libsystem_pthread.dylib       0x00007fffbff798fb _pthread_start + 286

      21  libsystem_pthread.dylib       0x00007fffbff79101 thread_start + 13    

      A
      asdfdfgh
      Participant
      April 10, 2017

      I have the same issues. Been fine for the last year. Since the update four days ago my screen is freezing on average every half an hour. Had my Mac checked and everything in order so it's definitely the CC update. Very frustrating. I have a presentation for a job in two days which doesn't look like it's going to get finished.

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      April 10, 2017

      Hi Asdfdfgh,

      If you have your screen freezing up, can you work with support please? They may be able to diagnose the issue with 1-1 control of your computer.

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community &amp; Engagement Strategist – Pro Video and Audio
      J
      jimm16097224
      Participant
      April 9, 2017

      I've been facing similar issues as you guys. I have a 2015 iMac with 16GB of RAM yet anytime I run adobe CC it crashes my machine 2-3 times every hour.

      At work, on a PC, I don't have these issues, but it's CS6 at work.

      Both frustrated with Apple and Adobe. I haven't seen Anything buy performa problems when running CC. If there were an equal solution for graphics I'd switch. Certainly won't use premier pro/after effects again. Wish I could drop illustrator and photoshop.

      any advice would be helpful but I'm not confident it'll be fixed, too many people reportimy this issues since CC came out.

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      April 10, 2017

      Hi JimM,

      any advice would be helpful but I'm not confident it'll be fixed, too many people reportimy this issues since CC came out.

      I would advise posting a crash log in the forum and filing a bug here. I can try and get to the bottom of your issue.

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community &amp; Engagement Strategist – Pro Video and Audio
      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      April 10, 2017

      You can also work w/ support here.

      Kevin Monahan - Sr. Community &amp; Engagement Strategist – Pro Video and Audio
      L
      LHFranchiseSystems
      Participant
      February 21, 2017

      Can anyone help with this? My brand new macbook pro will not open premier cc 17.

      Crash log from adobe:

      Process:               Adobe Premiere Pro CC 2017 [844]

      Path:                  /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

      Identifier:            com.adobe.PremierePro.CC11

      Version:               11.0.0 (11.0.0)

      Code Type:             X86-64 (Native)

      Parent Process:        ??? [1]

      Responsible:           Adobe Premiere Pro CC 2017 [844]

      User ID:               503

      Date/Time:             2017-02-21 10:31:16.418 -0500

      OS Version:            Mac OS X 10.12.3 (16D32)

      Report Version:        12

      Anonymous UUID:        826C20A5-AB14-4CC2-45A3-97025F335FCA

      Time Awake Since Boot: 480 seconds

      System Integrity Protection: enabled

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

      Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)

      Exception Codes:       0x0000000000000001, 0x0000000000000000

      Exception Note:        EXC_CORPSE_NOTIFY

      Termination Signal:    Illegal instruction: 4

      Termination Reason:    Namespace SIGNAL, Code 0x4

      Terminating Process:   exc handler [0]

      Application Specific Information:

      /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/Plug-Ins/Common/VST3/GuitarSuite.vst3/Contents/Resources/GuitarSuiteCore.bundle/Contents/MacOS/GuitarSuiteCore

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.adobe.GuitarSuiteCore.bundle 0x0000000149c50002 UI::Dialog::Base::Base(UI::Frame*, UI::Window*, String const&, String const&, UI::Dialog::Base::Style, bool, bool) + 1410

      1   dyld                           0x000000010232e75f ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 385

      2   dyld                           0x000000010232e962 ImageLoaderMachO::doInitialization(ImageLoader::LinkContext const&) + 40

      3   dyld                           0x000000010232a1ee ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int, char const*, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 338

      4   dyld                           0x0000000102329268 ImageLoader::processInitializers(ImageLoader::LinkContext const&, unsigned int, ImageLoader::InitializerTimingList&, ImageLoader::UninitedUpwards&) + 138

      5   dyld                           0x00000001023292fd ImageLoader::runInitializers(ImageLoader::LinkContext const&, ImageLoader::InitializerTimingList&) + 75

      6   dyld                           0x000000010231e70d dyld::runInitializers(ImageLoader*) + 87

      7   dyld                           0x0000000102326150 dlopen + 556

      8   libdyld.dylib                 0x00007fffd62cea3e dlopen + 59

      9   com.apple.CoreFoundation       0x00007fffc0da7ad9 _CFBundleDlfcnLoadBundle + 153

      10  com.apple.CoreFoundation       0x00007fffc0da795a _CFBundleLoadExecutableAndReturnError + 538

      11  com.apple.CoreFoundation       0x00007fffc0ddf552 CFBundleGetFunctionPointerForName + 50

      12  com.adobe.ASLFoundation.framework 0x000000010080ce30 ASL::Module::GetProcAddress(std::string const&) const + 384

      13  com.adobe.PluginSupport.framework 0x0000000104b96a12 ML::PluginImpl::GetEntryPoint(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 146

      14  com.adobe.VideoFilterHost.framework 0x0000000107aa2c43 ML::GPUVideoFilterModule::LoadModule(int, int*) + 115

      15  com.adobe.VideoFilterHost.framework 0x0000000107aa1ca7 ML::GPUVideoFilterModule::Create(ASL::InterfaceRef<ML::IPlugin, ML::IPlugin> const&, int*) + 55

      16  com.adobe.VideoFilterHost.framework 0x0000000107aa18bb ML::GPUVideoFilterFactory::CreateUnknown(ASL::InterfaceRef<ML::IPlugin, ML::IPlugin>, int, int&) + 43

      17  com.adobe.PluginSupport.framework 0x0000000104b824d2 ML::(anonymous namespace)::AddPlugin(ML::PluginEntry const&, bool&) + 7746

      18  com.adobe.PluginSupport.framework 0x0000000104b7e221 ML::(anonymous namespace)::LoadPluginList(ML::PluginNameList const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&) + 785

      19  com.adobe.PluginSupport.framework 0x0000000104b7c2e9 ML::LoadPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 3833

      20  com.adobe.PluginSupport.framework 0x0000000104b9c795 ML::PluginSupport::LoadAllPlugins(std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 229

      21  com.adobe.PluginSupport.framework 0x0000000104b9c5db ML::PluginSupport::LoadAllPlugins(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > > const&) + 59

      22  com.adobe.Mezzanine.framework 0x00000001082fc8a7 MZ::(anonymous namespace)::FullInitializer::FullInitializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool, bool, bool) + 3047

      23  com.adobe.Mezzanine.framework 0x00000001082fb974 MZ::Initializer::Initializer(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, bool, bool, bool) + 84

      24  com.adobe.Frontend.framework   0x000000010096e352 FE::(anonymous namespace)::FullInitializer::FullInitializer() + 1906

      25  com.adobe.Frontend.framework   0x000000010096db65 FE::Initializer::Initializer() + 101

      26  com.adobe.Frontend.framework   0x00000001009a5384 FE::AppMain(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int, void*) + 516

      27  com.adobe.Frontend.framework   0x00000001009a61d5 FE::Run(ASL::ObjectPtr<ASL::Module, ASL::AtomicValue> const&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, int) + 485

      28  com.adobe.PremierePro.CC11     0x00000001000021d7 main + 663

      29  com.adobe.PremierePro.CC11     0x0000000100001f34 start + 52

      Model: MacBookPro13,3, BootROM MBP133.0226.B11, 4 processors, Intel Core i7, 2.9 GHz, 16 GB, SMC 2.38f6

      Graphics: kHW_IntelHDGraphics530Item, Intel HD Graphics 530, Built-In

      Graphics: kHW_AMDRadeonPro460Item, AMD Radeon Pro 460, PCIe, 4096 MB

      Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

      Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

      AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x15A), Broadcom BCM43xx 1.0 (7.21.171.68.1a5)

      Bluetooth: Version 5.0.3f1, 3 services, 27 devices, 1 incoming serial ports

      Network Service: Wi-Fi, AirPort, en0

      USB Device: USB 3.0 Bus

      USB Device: USB2.0 Hub

      USB Device: USB-C Digital AV Multiport Adapter

      USB Device: USB2.0 Hub

      USB Device: Razer DeathAdder 2013

      USB Device: USB Type-C Digital AV Adapter

      USB Device: iBridge

      USB Device: USB3.0 Hub

      USB Device: USB3.0 Hub

      Thunderbolt Bus: MacBook Pro, Apple Inc., 15.8

      Thunderbolt Bus: MacBook Pro, Apple Inc., 15.8

      J
      JimmyFunGuy9
      Participant
      April 4, 2017

      I've just recently had PP 2017 crash my MacBook Pro,with no other application doing it. It has been rock solid, but all of sudden it is crashing it and wonder if if is time to scrap the Adobe and go with the alternative. I was just trying to do a simple little video with no effects, nothing intricate like I have done before. Starting up and crashing and having to reboot the computer does not get the job done.I would like Adobe to make the product rock solid, instead of adding trinkets we don't even use.

      M
      MA_dAnjou
      Participant
      December 14, 2016

      I also experience recurring crashes on my iMac that was doing just fine prior to iOS Sierra AND Premiere Pro CC 2017... Initially I could prevent the crashes that typically occurred during export rendering by leaving OpenGL acceleration and switching to software rendering only, but now it repeatedly crashes when simply scrolling through videos in the media browser, regardless of the rendering settings. What a pain... Please help!

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      December 14, 2016

      Hello Marc-Andre,

      Please see this blog post. It could help you: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)

      Hope it helps,

      Kevin

      Kevin Monahan - Sr. Community &amp; Engagement Strategist – Pro Video and Audio
      Show more replies
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