Participant

Question

Premiere Pro CC 2018 Crashing When I Trim Clips

Forum|Forum|8 years ago
November 14, 2017
23 replies
16125 views

Hi,

I updated to Premiere Pro CC 2018 yesterday, and have since have had multiple problems with the software. Most common, most times I try to "Drag Edge of Clip" (trim) to expand it in the timeline, I automatically get shut down.

My workaround has been to use the Razor tool to cut where I need to, but if I forget, I get shut down again.

Other than my workaround (or any other workarounds) is there a way to fix this so I won't crash as often.

Thanks!

premiere pro cc 2018

This topic has been closed for replies.

O

originalmatte

Participant

Found the below solution in a different thread and has fixed this very problem for me:

This is likely being caused in certain sequences due to the the "Composite Preview During Trim" option.

You can try disabling this in the Timeline panel "wrench" menu.

M

Matnesss

Known Participant

Thank you OriginalMatte,

I was looking for a way to do that in the wrench in the program menu. Didn't think to try the timeline's wrench. I'll see if that helps!

-Matt

M

Matnesss

Known Participant

I wanted to post an update that OriginalMatte's solution of disabling "Composite Preview During Trim" seems to have fixed the problem for me. Thank you! I didn't post the original question, but I think this deserves to be flagged as the correct answer.

Thank you also to Wes who has been in touch with me. My past experience with bug reporting to Adobe has been sending reports into a black hole, so having a responsive Adobe rep with an interest in fixing the problem is appreciated.

M

missrachelhart

Participant

I’m using the phone app, and it crashes constantly- total waste of my time!

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Matnesss

Known Participant

I have been having this problem too. I am running iStat menus, and noticed that every time it crashes like this, the VRAM is completely filled up. Bad things happen when you overflow the VRAM. I think because when you perform a Trim operation Premiere displays the in and out frames, it is not properly clearing/checking to make sure it has enough VRAM to display both these frames. I am on an iMac pro with a Vega Graphics card with 16GB of VRAM.

Wes Howell

Adobe Employee

Thank you Wes,

There aren't any specific steps needed to reproduce it. It happens when I am working with effects heavy timelines at a high resolution with lots of layers. I also often have After Effects open in the background as I move back and forth between the two programs. The crash occurs when I try to adjust the trim and have full VRAM. It is possibly FxFactory related. I do some plugin development for them, and use some of their plugins which I know are heavily VRAM dependent. The layer that I am adjusting when it crashes often doesn't have any effects on it though. It also sounds like a number of other people are having the same problem here. I am happy to send crash reports.

-Matt

Hi Matt,

Please submit crash reports with your email and a short description of the issue. I can look them up that way. Or you can PM them to me directly if you'd like. (send message in this forum)

I'm assuming the crash is in Premiere, correct and Dynamic Link is not involved?

Wes

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Grant Woodley

Participant

Resolved

I am having this issue as well, Mac High Sierra (10.13.6)

Premiere Pro CC 12.1.2 (Build 69)

Tried OpenCL, and then Metal, with both it would lock up the mac. Updated to software only and get the spining beach ball for at least 2 mins each time I trim a clip! Just now had a system error "out of memory, force quit the application".

I have a school play that goes for 1.5 hrs with 3 cameras. It has taken me many hours to get 8 mins in!

Has any solution been found for this??? Wes Howell if it is possible to schedule a walk through I would really apprieciate it!!!

Grant.

Update

Thanks for your help, Wes Howell!

We updated my settings to use Metal Renderer, changed the memory setting to use 10gb (of 16), and removed the Warp Stabliser (only to add at the end) and now it seems to be greatly improved.

Thank you for taking the time to check things out for me. Greatly appreciated.

J

johnhingleheimer

Participant

I Just had this issue, Mac sierra (10.12.6)

Premier 12.1.1 (Build 10)

Had it on OpenCL and it crashed every time I tried to drag out a layer.

Changed it to GPU Cuda and its working fine here, so def OpenCL issue as far as I'm concerned.

williamw3287878

Participant

I'm having the same issue.

Since upgrading to Premiere Pro CC 2018 v12.1.1 in April 2018, the application has been crashing regularly when I attempt to resize or trim a clip in the timeline. I have had two support sessions with Adobe Support so far, where my preferences were reset. Although this seems to help for an hour or so, the problem always returns. I have tried uninstalling and reinstalling the software multiple times. I have changed project settings to ‘Software Only’ rendering. When the crash occurs, the spinning ‘beach ball’ will appear and the app becomes unresponsive. When I force quit, an error (sometimes) appears that says ‘A serious error has occurred that requires Premier Pro CC to shut down’,

Any help would be greatly appreciated.

iMac running High Sierra 10.13.5, Graphics Card AMD Radeon HD 6970M 1024MB, 16GB Memory (11GB available for Premier Pro)

Wes Howell

Adobe Employee

Do you have time to schedule a call to walk through the issue?

I am a Quality Engineer on the Pr team and would be happy to help troubleshoot this.

Please shoot me a PM if you have interest and availability.

williamw3287878

Participant

Hi there. I would be delighted to schedule a call to walk you through the issue, if the offer still stands.

A

adamf76497461

Participant

I talked to an Adobe support person on the phone a month or so back and they said Adobe's OpenCL and Mac High Sierra aren't playing well together. They told us to switch to the Metal renderer via project settings. Its a bit slower than the OpenCL but we haven't had the same problem with crashing.

You also have to delete your old preview files and a few other things on project's that were already using the OpenCL but I don't remember what they were off the top of my head. I think it was something with pointing premiere to a new 12.0 folder.

jfredrickson01

Inspiring

Thanks for the tip. Unfortunately it didn't help for me. I tried Metal and software only and deleted all cache diles and its still freezing for me whenever i try to draf a clip ending. Totally unusable right now

A

adamf76497461

Participant

There was something with unlinking the 12.0 premiere folder and setting up a new one. I would try calling Adobe to talk to them about it.

jfredrickson01

Inspiring

I just updated to the latest version of Premiere Pro 2018 - Version 12.1.1 (Build 10) and have suddenly started having this problem. Whenever I try to drag a clip ending to shorten or lengthen it, the whole program freezes. Sometimes I am able to force quit and restart Premiere but it always happens again as soon as I try to drag a clip ending. Sometimes it freezes my whole computer and I have to force a restart.

I am on Mac OS High Sierra 10.13.5.

Is there any fix for this bug? I have never experienced this before and it is totally shutting down my ability to edit.

dadof66006825

Participant

uninstall a software called WARSAW by Gas Technology.

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MisterStewart

Participant

I'm having the same problem. I'm not certain, but seems to have popped up after the 2018 update. It is inconsistent. There are times when I can drag a clip without a crash, but the problem has become so frequent I had to downgrade to 2017. Sad!

F

francileudoa56428966

Participant

A POSSIBILITY

I am in another forum on the subject, in Brazil. Many people are reporting that the problem stopped after they uninstalled a software called WARSAW by Gas Technology. In Brazil, this software is used by many Banks for security in transactions ... I also had the same software installed. I already uninstalled and the problem has disappeared, for now. I will continue to observe in the next few days.

If you have similar sofware installed, it may be an option to try to uninstall to see if the problem continues.