Premiere Pro CC 2018 playback stop working after a while

[andreamrg]

Hello everybody,

Actually I've started editing some videos on my Surface Book with the latest version of Premiere Pro CC 2018, and I'm facing a very annoying bug.
Checking this forum I've seen other users are having the same or similar problem.

Description of the problem:
After a while using Premiere and randomly when editing a project and I click play on Program/Source monitor the play icon become the usual stop button and it stays like that. I can't revert it to play button.
Timeline doesn't play at all, it shows the last video frame. The software is working correctly, I can move the play head, select clips, but Source and Program monitor looks like frozen.

When this problem shows I can't close Premiere as usual. I've to force closing using Windows Task Manager.
The project is started from scratch.

Some further infos below:
PC: Surface Book, i5 6300U, 8GB DDR3 RAM, Intel HD520, GPU Nvidia Geforce, Toshiba 256GB SSD, 13,5" 3000x2000 display
Pr Pro version: version 12.0.0 (build 224)
Multimedia cache: on main SSD, with "if possible store cache files near the original footage" option enabled (so it creates the cache on the external SSD specified below);
Footage: Actually is on an external SSD, a Samsung T3 512GB USB3 portable drive;
Codec of footage: H264 in MOV Quicktime container (original Canon DSLR MP4 clips);

Effects on clips: none

Memory settings: 6.5GB dedicated to Adobe apps on a total of 8GB.
GPU: Cuda acceleration enabled, Nvidia Geforce Custom GPU from Nvidia for Microsoft Surface Book (Maxwell architecture). Actually is vital for me using the GPU acceleration, I can't work with just the software rendering performance.GPU Driver version: 23.21.13.8813, obtainable via Windows Update or Microsoft Surface website (I've installed from MS website). Updated the drivers Yesterday, I had the same issue even with the previous driver version;

Windows 10 x64: build 16299.98, latest updates installed (checked few minutes ago)
Other infos: Windows Defender AV disabled, no Others softwares running, just Premiere Pro

Thanks in advance who helps me troubleshoot this problem.

Added further info on Premiere CC settings.

[Trenton Jay22541634tfpi]

I had the same issue and following this step, fixed my issue!

2. If the previous option does not work, deactivate the GPU acceleration.

On Premiere Pro, open your project, File > Project Settings... > General, change the video renderer to "Mercury Playback Engine Software Only", then [OK].

I had updated to Premiere 21 to 22 and still had the problem.  It would state parsing the preference error and I cleared all cache and temp files to no avail, but the above step fixed it for me!  I hope this helps someone!

[Kevin-Monahan]

Thanks for letting us know, dear Trenton Jay!

Kevin

[Kevin-Monahan]

Dear Rémi22141177l52f,

Hey thanks for posting a sweet solution for the community, buddy! Appreciated!

Regards,
Kevin