Latest version through the subscription, Win 10 i9 9900k 32GB RAM. This is infuriating. Literally about a 25% chance to crash on choosing import. Sick of paying money just to be slapped in the face with losing work through your unstable —. Jesus christ already.
Moderator Warning: Please do not use profanity. It is against community guidelines.
The horse is stable. The horse either does not like where it's caching the files OR the horse does not like one or several of the files you are trying to import.
1- Where is your cache folder located? Change it's location. Please share your storage configuration. 2- You probably have some corrupted files. Import one by one to single out the culprit. (If changing the Cache location does not help)
Has nothing to do with the files, The app crashes on trying to create the explorer window before you even get to selecting anything to import. THis was happening also on my old system, this i9 is a new system built within the last 2 weeks. And please, claiming Premiere is stable is a joke. Ever since they went the sub model, we've essentially been getting beta releases shipped out to us and the user base are now the beta testers. Gone are the days of actually nailing down a pretty rock solid release for package of brand new versions. Taking a look through forums where actual professional industry editors like to talk shop will enlighten you to how "stable" Premiere is.
I have all the updated Intel drivers for anything to do with my Motherboard as this system was just built 2 weeks ago (And this import issue extended into the old system too). To be clear, the app crashes upon attempting to open an Explorer window to find the file to import, not when importing a file.
That's strange - is there something non-typical about your windows installations or files in the default explorer open location that might be related? I just opened the file import window on my windows machine about 20 times without any issue whatsoever.
I'm not really sure the drive setup is relevant being it's the Explorer window opening that crashes the app, but regardless I have an m2 where I put footage, an ssd for cache, ssd for OS, 2 other internal HDD 7200 drives.where I may have footage
That window is trying to access the drives as it opens. There have been others where drive issues especially permissions were the cause of such crashes. Also, there have been crashes of that window when trying to connect with flash cards or thumb drives.
Just trying the step by step of Basic Troubleshooting 101.
So ... asking about drive connections. I recall a Mac user quite some time ago that had permission issues specifically related to allowing or disallowing apps somehow pop up. Pr trying to access one major subfolder tree on one of his drives would crash his app. Not an expert on folder permissions on the Mac and don't understand why but after finding and resetting that setting all was fine.
Well I can't tell you in which folder location the Explorer window would have opened up into the last time it crashed. Just now though I used the import command to navigate to various drives and import random things from each drive and it was fine. So I don't think it's anything to do with drive or folder permissions. One thing I was considering especially on my last system build was low RAM being available at the time since I only had 16gb, but this has 32 and it still did it. I don't know what to tell you, truly seems random.
Carlos not on this go around because the system is so new and the cache only contains things from one project. I don't see how it could be an issue. But not sure what cache would have to do with an Explorer window hanging.
Cache files are often causes of odd behavior, it takes a moment to delete them, and is a standard trouble-shooting 101 action. Ergo ... it's always a good thing off the bat to trash all cache/preview files. MANY odd things stop happening.
Also, some files can contain things that seem to Pr as "corruption" and it can hang because of that. So ... the media involved could be an issue. Another user with 'hang' issues on importing recently found that two files were the cause ... all the other media imported correctly, but if those two files were in a folder, as soon as Pr was directed to that folder it crashed.
Having seen this be caused by quite a few seemingly different scenarios over the last few years, it's just something one has to troubleshoot through.
Hi. Exactly same problem here. New machine, i9, when I go ctrl+I or double click in project panel to import or even when I export a movie. It happens in 40% cases when Premiere tries to access the computer files and folders. All I get is a white window and nothing happens. I haven't update to latest 13.1 vesrsion yet. Did that update solve the problem?
I feel your pain! This just happened to me after about 30 minutes of a creative burst in which I planned out the look and feel of my entire video intro. Gone. wiped away with a import LUT window crash. Creativeity is magical, and although I can repeat my steps to rebuild this, it screws up the flow and forces you to become mechanical and technical. It's a pain in the butt!
This also randomly happens when importing graphics or even video clips. I've been using Premiere since Premiere was first released on floppy disks! Ya, that makes me a dinosaur, but I've never seen Premiere as unstable as the last two releases! I'm hoping to find an answer as I read through this!
Completely know your feeling!! The window for import freezes almost everytime you use it and same thing happens when you try to export! Fix this issues asap as its causing frustration to all of the users! Paying money tro spend half of the time troubleshooting the software you are meant to work with! Unbelievable! If a release is not stable just don't release it! Do your necessary testing and then launch PP20XX. But please get your stuff together and provide a working solution to us! And don't tell me that its the fault of my hardware configuration! a 3k workstation shouldn't behave like this with your software!
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