Premiere Pro CC 2020 Crashing on startup

Forum|Forum|5 years ago
March 30, 2020
4 replies
3788 views

Whenever I try and launch Premiere it boots opens the logo screen (1) and it doesn't display text and then crashes and displays a crash report (2). My PC specs are:

CPU: Ryzen 5 3600

GPU: Radeon RX 5700

RAM: 16GB

This is the the beggining of the crash log:

Process: Adobe Premiere Pro.exe [43108]
Path: C:\Program Files\Adobe\Adobe Premiere Pro 2020\Adobe Premiere Pro.exe
Product Version: 14.0.3.1
File Version: 14.0.3.1
Code Type: x64
Parent Process: explorer.exe [8296]

Date/Time: 2020-03-28 22:38:23 Mountain Daylight Time
OS Version: 10.0.18362.329
Report ID: 270d931f-796c-4ef8-bdc4-537ca6fbba07

Time Awake Since Boot: 90658 seconds

Crashed thread: 0 [60108] THREAD_PRIORITY_NORMAL

Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation reading location 0x0000000000000994
Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

This topic has been closed for replies.

B

Boka2112

Inspiring

Happened to me today. I fixed it by starting a new project and putting the renderer to mercury playback software only. Then open a new project. I put the renderer back to gpu acceleration and it worked from there on. Good Luck.

Kevin-Monahan

Community Manager

Whoa, cool, Boka! Thanks for reporting on this. What kind of system do you have? AMD or Intel CPU? NVIDIA or AMD GPU? Or are you on a Mac? This post is mostly PC, I think.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

B

Boey23705610oc7v

Participant

Hey Kevin,
I am having a similar issue. This is the exception I am getting:

Exception Code: EXCEPTION_ACCESS_VIOLATION
Exception Parameters: Access violation reading location 0x00000000ffffffff
Exception Message: 3221225477 The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

And this is what's happening at thread 0:

Thread 0 [2380] crashed with X86 Thread State (64 - bit) :
rax: 0x00000208d01493f0 rbx: 0x0000000000000006 rcx: 0x00000068382fb550 rdx: 0x0000000000000000
rdi: 0x00000068382fb550 rsi: 0x00000208d01493b0 rbp: 0x00000208d0149270 rsp: 0x00000208d01493f0
r8: 0x000000007ffaf3ff r9: 0x00000000ffebffff r10: 0x00000000f2bf67eb r11: 0x00000068382fb550
r12: 0x00000068382fbbc0 r13: 0x00007ffd8de9f600 r14: 0x00000068382fbb40 r15: 0x0000000000001003
rip: 0x00007ffd8db69d63

Finally the hardware adobe is citing in the crashlogs is different than the hardware on my pc. I have an 11th gen, i7-11700k; 32 gigs of ram running at 3200; and a 1660 nvidia graphics card.

Adobe is registering my processor as an AMD:

System Information:
Processor Architecture: PROCESSOR_ARCHITECTURE_AMD64
Number of processors: 16
Processor type: PROCESSOR_AMD_X8664
Processor level: 6
Processor revision: 42753
Active processor mask: 0xffff
Page Size: 4096
Allocation granularity: 0x10000
Minimum application address: 0x0000000000010000
Maximum application address: 0x00007FFFFFFEFFFF