Known Participant

Question

Premiere Pro CC 2022 crashes on Fast Forward

Forum|Forum|4 years ago
November 17, 2021
5 replies
4427 views

When I hit the "L" key to fast-forward while playing on the timeline, and hit about 4x speed, the audio stops scrubbing (I think this is normal), followed by Premiere Pro locking up. There's no way to halt the playback at this point, and eventually Premiere Pro locks the entire system - even the mouse cursor won't move. If I shutdown/restart fast enough (after Premiere locks, but before the entire system locks), I can get a reboot to happen. Otherwise it's the reset switch.

It is very similar to the problem described here, except I'm running Premiere Pro 2022 on Windows 10, and the video format is XAVC S HD:

https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-cc-2020-crashes-on-fast-forward/td-p/10734505

If I edit AVCHD footage, the problem doesn't seem to occur. I've tried turning off hardware accelerated encoding/decoding in the Media preferences, with no effect on this. I'm guessing it's a Premiere bug - suggestions?

This topic has been closed for replies.

M

mayjain7130546

Participating Frequently

Hi everyone,

Sorry for this problem again. We have improved this workflow in the latest beta build.

Please check out the latest beta build version 22.5.0.29(or higher) from the creative cloud and let us know how it goes there.

You can download the latest Premiere Pro Beta build from Creative Cloud --> Beta apps --> Premiere Pro (Beta)

https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

If you still face this issue, please share your media files(& project) here and we will check at our end https://helpx.adobe.com/creative-cloud/help/share.html

I hope it will help.
Thanks,
Mayjain

G

gabrielat63958019

Participant

Hi,

I am having this same issue on the latest Premiere version. I saw this reply is from almost a year ago.

What is the reasoning for this happening now?

I use the 2022 MacStudio, have cleared my cache, made sure I had ample memory and storage space, plenty of allocated Ram, using ProRes MOV files, and still whenever I try to fast forward it lags to the point of crashing. Please help! I have deadlines that I have not been able to meet because of this issue.

- A soon to be unemployed editor.

I

itspbartonAuthor

Known Participant

When this happened in late 2021, it was 100% a Premiere bug, from their major update at that time. Eventually they fixed that. The bug isn't there on the current Windows version, I haven't seen it on Mac, but don't use it frequently.

My only suggestion would be to set up proxies for your footage, and see if it still happens. That was a temporary work around on Windows last time. Hopefully someone else on Mac can confirm if this is a Premiere bug, or an issue with your setup.

P

P0nz_

Participant

I have the same bug on a Macbook Pro 14 M1 Pro

P

P0nz_

Participant

Raising the I/O buffer size in Audio Hardware seems to have provided the fix for me.

MacOS 12.1

Premiere Pro 22.1.2

M

Manuel22786983cbk0

Participant

Spoke too soon. Premiere Pro 2022 crashes on both my MacBook Pro 14 and my Windows PC as well. Must be a bug this did not happen on Premiere Pro 2021

MyerPj

Community Expert

Then try it with a new project.

I

itspbartonAuthor

Known Participant

Thanks - I've cleared the cache as instructed, rebooted, created a new project, imported one clip only, dragged it to a timeline, fast forward - crash.

I've installed Premiere Pro 2021 using the Creative Cloud installer, followed the exact same process to create a new project, imported the identical clip, fast forward - runs fine.

System specs are:

Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 3.70 GHz (Quicksync enabled)

32.0 GB RAM

Windows 10 Pro, Version 21H1, OS Build 19043.1348

GeForce RTX 2070, Game Ready Driver Version 457.51

MyerPj

Community Expert

I'm running NVidia 472.47. You might try updating that and always only us the Studio drivers.

MyerPj

Community Expert

It looks pretty basic. That's similar to the files I edit most of the time. What have you tried to fix it?

Win or Mac? Hardware, etc.

Did you try deleting the cache?

• Start PP from it's normal desktop icon (IE: don't open from a project file link).
• Close the Open/Home screen (and you will be in PP without a project open).
• Go into Edit/Preferences/Media Cache (Mac users adjust menu name)
• Then Press: Remove Media Cache Files: and Delete...
• Select: Delete all media cache files from the system and OK
• Close PP - It will create any needed cache files on the fly as you edit.

Joost van der Hoeven

Community Expert

Sound like a bug to me. This is user to user forum where we users help each other. The Adobe engeneers do not always read everything here. If you feel strongly about a (new)feature or (bug) fix please post it on uservoice, as it will be read by the engeneers.
https://adobe-video.uservoice.com/forums/911233-premiere-pro

I

itspbartonAuthor

Known Participant

Thanks - I've posted (verbatim) my post here across to that forum. If what I've done is not correct, please just let me know.

Thanks again.

MyerPj

Community Expert

You need to post a link here so people can check out your post and upvote it. The more votes the more Adobe is likely to look into it. However, if very few are experiencing this, then I wouldn't agree with Joost's post - and that could get you to stop looking for problems perhaps on your end.

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