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87arya
87arya
Known Participant
November 4, 2013
Answered

Premiere Pro CC and missing audio tracks for .mts files

  • November 4, 2013
  • 29 replies
  • 84267 views

Hello guys,

I used to edit my .mts files with Premiere Pro CC without any issues until yesterday.

Now I import my .mts file (made with a Sony VG900) but Premiere doesn't recognize the audio tracks (that I can hear just fine with VLC).

I tried changing the extension in .m2ts but it didn't work, I also tried reinstalling Premiere but, again, it didn't work and I tried (I was desperate) to install Premiere CS6 just to check if maybe the problem was just about the CC version. Guess what? It didn't work...

I tried also converting the file with Encoder in .mp4 but after the conversion I can't hear the audio with VLC and, of course, it doesn't work on Premiere.

Do you think it's a Premiere issue or a file problem?

I used those same files for other videos (like this one http://www.youtube.com/watch?v=H1X5vsZ-5yI) and I had no problems. Then I updated Premiere, I moved the files in other folder and the problem came to life.

Any idea?

(I'm waiting for my colleague to send me a new mts file just to check if I accidentally damanged the old ones).

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    See the solution for issue #1 in this doc: Known issues in Premiere Pro CC 2017 (November 2016)

    29 replies

    D
    dbittermanEdge
    Participant
    April 13, 2017

    This is truly sad. Same problems here. Sometimes a solution works, sometimes it doesn't. We figured we wouldn't have this kind of problem with a major format supported by Canon and others and Premiere pro, but this plagues us everyday. So ridiculous. Audio works sometimes, not others, randomly drops out and reappears.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    April 13, 2017

    Hi DBittermanEdge,

    Weird. Does the audio become unpatched or do waveforms disappear in the timeline? Please let us know.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    D
    dbittermanEdge
    Participant
    April 14, 2017

    Hi Kevin,

    The audio is just not linked. The clip icon shows a waveform but there's no audio in the waveform and no audio output. It will be about half the clips on any given import. Furthermore sometimes doing things like resetting the media cache will suddenly kick the audio back in, and then two days later we'll open a project and the audio is missing on a random assortment again.

    I have seen threads like this on the adobe forums going back several years with people alternately suggesting various fixes: deactivate and reactivate; clear your media cache; trash your 'common' folder; rename to '.M2TS'; clear .pek files; etc. We have tried all these with varying levels of success (most recently the .M2TS solution). They work for a period of time and then the problem emerges again.

    It's just such a bummer. Premiere touts it's ability to handle editing in native formats and it's ease of interpretation, but a major wrapper in use by major manufactures like Canon and Sony is still plagued with a Premiere interpretation problem dating back years.

    We'd love to know we didn't have to waste an hour or two with this for every project, or experience the recurring disappointment, headache and frustration to find one that's been working has suddenly broken upon reopening it. I would be surprised if a few serious man hours of engineering exploration couldn't uncover the root cause of the issue but it seems that's not being invested.

    R
    robynbluegg
    Participant
    December 21, 2016

    Here's a video on how to resolve the issue. Takes 2 mins.

    No Audio after update? Premiere Pro CC Import Issue Fix! | Film Learnin - YouTube

      N
      Nick-Charles
      Participating Frequently
      December 22, 2016

      It worked like a dream. Just updated to Premiere Pro 2017 and the same problem appeared with footage and audio apparently going missing.

      I watched your video, followed your instructions, restarted Premiere and all audio and video footage was available.

      An excellent result!

      Thank you,

      Nick

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity ManagerCorrect answer
      Community Manager
      November 22, 2016

      See the solution for issue #1 in this doc: Known issues in Premiere Pro CC 2017 (November 2016)

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      1
      13macfil
      Inspiring
      November 22, 2016

      Really: it's a shame that adobe is carrying around this (and many other) problem(s.) for so long now. And bugs seem to get worse (my attempts on the  2017 version: it crashes. I even did a clean install of my os (win10). I open premierepro, create a new project (as with old ones it even crashes more), import clips, do some cuttings. Whoosh. I'll come back to 2017 somewhen next year. since then the 2015.4 will do.

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      December 15, 2016

      HI 13macfil,

      Let product management know how you feel here.

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      D
      drweal
      Participant
      November 19, 2016

      Same issue: MTS file are imported without AUDIO after last upgrade. Before that, it worked fine.

      Removing the *.pek files does not solve my problem.

      J
      juano6237321
      Participant
      November 4, 2016

      Saludos Cordiales.

      Acabo de actualizar adobe al CC 2017 y Ya tengo este problema.

      Anterriormente no lo tenia hace unos dias.

      Por favor Corrijanlo ya de inmediato.

      Solo deseo que cuando coloquen una actualización esté probada, y no nos cojan a los usuarios de conejillos de indias para a ver que pasa.

      Me ocasiona gravísimos problemas en las ediciones que hago a diario.

      Por favor Diganme algo urgente.

      No funciona lo que dicen de Importacion de archivos desde navegación de medios. NO FUNCIONA.

      Esto ha sido tras la Actualización a CC 2017.

      Gracias

      Juan de Dios Ortiz

      J
      juano6237321
      Participant
      November 4, 2016

      Saludos Cordiales.

      Acabo de actualizar adobe al CC 2017 y Ya tengo este problema.

      Anterriormente no lo tenia hace unos dias.

      Por favor Corrijanlo ya de inmediato.

      Solo deseo que cuando coloquen una actualización esté probada, y no nos cojan a los usuarios de conejillos de indias para a ver que pasa.

      Me ocasiona gravísimos problemas en las ediciones que hago a diario.

      Por favor Diganme algo urgente.

      Gracias

      Juan de Dios Ortiz

      gazj76317594
      gazj76317594
      Participant
      October 25, 2016

      I had a similar problem. audio files suddenly went missing from Premiere. I tried re-linking the footage but if didn't work.

      So I made a new folder and copied all the footage and just created another path to relink. And apparently, that worked!

      Hope this helps.

        2drumstix
        2drumstix
        Known Participant
        July 1, 2017

        gazj76317594  wrote

        I had a similar problem. audio files suddenly went missing from Premiere. I tried re-linking the footage but if didn't work.

        So I made a new folder and copied all the footage and just created another path to relink. And apparently, that worked!

        Hope this helps.

        This just worked for me.

        But like a dummy, I updated to CC17.1.2 about an hour ago, thinking I only have one little easy project with one camera angle with one audio track that doesn't really need a lot editing.... pft, bang, zoom, now I had the audio missing issue which I didnt have until this morning. 2 hours gone, bang, zoom.

        N
        nadiahorn
        Participant
        October 11, 2016

        guys, I am so sorry this is the dumbest thing ever but HOW DO I CREATE A NEW FORUM QUESTION??

        please help

        N
        nadiahorn
        Participant
        October 11, 2016

        please ignore that dumb question, I figured it out

        N
        nadiahorn
        Participant
        August 3, 2016

        I literally added .avi to the files and then it worked!

        K
        keithsutton
        Participant
        July 18, 2016

        Shame on Product Manager and Team. This bug has not been fixed since Nov 4, 2013 12:53 AM  - 2.5 years and counting. Appreciate the typical Adobe response that you must follow 'X' process but it does not address a significant bug in the intuitive process which the application allows. It is not a little bug that is a nuisance, it is a significant bug that is causing confusion and lost productivity. This is a bug - please fix it.

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