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FiendFyreFox
FiendFyreFox
New Participant
May 21, 2019
Answered

Premiere Pro CC Will Not Playback Video

  • May 21, 2019
  • 5 replies
  • 1614 views

I'm running the latest version of Premiere Pro on my Surface Book 2 with 8 GB of RAM and a GTX 1050. I opened premiere today and it is performing at incredibly low speeds, taking about 30 seconds to load a single frame even at 540p. This isn't an issue with my computer, since other programs work just fine. Premiere is using about 6 GB of RAM, but only 1% of my CPU! I have GPU acceleration on, and no preference changes that I can think of. I've tried restarting my computer and uninstalling/reinstalling Premiere, to no avail. Any ideas would be helpful. Thanks.

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This topic has been closed for replies.
Correct answer Amonitas8475

Yo brother, I just had the same issue and I did every step in the book and could not figure it out. However, I now come to you with the solution (hopefully). Try taking the clips you are trying to play and move them into a different folder or on your desktop, re-link them and it should work. It seems that folders can have some kind of link in premiere and they can bug out idk lmao.

5 replies

A
Amonitas8475Correct answer
Participating Frequently
May 22, 2019

Yo brother, I just had the same issue and I did every step in the book and could not figure it out. However, I now come to you with the solution (hopefully). Try taking the clips you are trying to play and move them into a different folder or on your desktop, re-link them and it should work. It seems that folders can have some kind of link in premiere and they can bug out idk lmao.

FiendFyreFox
FiendFyreFoxAuthor
New Participant
May 24, 2019

To my amazement this was actually the solution. It seems that premiere was just loading the clips really slowly for some reason, this fixed it. Thanks!

Christian.Z
Christian.Z
Community Expert
May 21, 2019

Is your media stored on the main drive? same one as the OS and software?

Wes Howell
Adobe Employee
Wes Howell
Adobe Employee
May 21, 2019

Can you verify which GPU drivers you are using?

Most importantly, can you confirm how current your Intel GPU driver is?  This driver can be the source of performance issues for many users with dual GPU configs.

Abambo
Abambo
Community Expert
May 21, 2019

In addition, 8Gb is not very much. Premiere is not like other programs. It's quite demanding in resources.

ABAMBO | Hard- and Software Engineer | Photographer
John T Smith
John T Smith
Community Expert
May 21, 2019

Some ideas...

-Troubleshooting https://forums.adobe.com/thread/2261475

-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

Also, every time Microsoft does an update, your video driver MAY also need an update

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

G
Gudris
Known Participant
May 21, 2019

Same problem for me

intel graphics 530

gtx 960m

Wes Howell
Adobe Employee
Wes Howell
Adobe Employee
May 21, 2019

It is not a problem, nvidia gpu is active


Adobe have qualified 100.6286 as the baseline Intel driver and older versions may cause stability and performance issues.  100.6286 refers to the last two places of the complete version (for example 24.20.100.6286).

Please confirm your Intel GPU driver conforms to the requirements listed above.

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