Premiere Pro Crash (don't open)

Forum|Forum|2 years ago
July 28, 2023
1 reply
265 views

Bonjour,

Cela fait deux jours que j'essaie d'ouvrir Premiere Pro sans succès. J'ai essayé d'ouvrir l'application depuis mon ordinateur et depuis l'Adobe Creative Cloud mais rien ne se passe. Seul le petit cadre de l'application apparaît (celui juste avant le chargement de la session) avant de disparaître et puis plus rien.

Est-ce que quelqu'un aurait une solution?

Merci d'avance

Hello,

I've been trying to open Premiere Pro for two days without success. I've tried opening the application from my computer and from the Adobe Creative Cloud but nothing happens. Only the small application frame appears (the one just before the session loads) before disappearing and then nothing.

Does anyone have a solution?

Thanks in advance

Crash

This topic has been closed for replies.

Kartika Rawat

Community Manager

Hi Tessa225613807an1!

Sorry about the issue. Which version of Premiere Pro are you using? Can you try some suggestions mentioned here? https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-troubleshoot-premiere-pro-crash-at-launch/td-p/11113249

Let us know.

Thanks,

Kartika

Note: Moving from Bug to Discussions for troubleshooting.

Tessa225613807an1Author

Participant

Hi,

Thanks for your message. I try, I don't know if I missed something but it still doesn't work so I try to download a previous version and I got this message:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Premiere Pro" applicationVersion="22.3.1" build="2" source="Windows-Client-WER" crashType="n/a">
<time year="2023" month="7" day="29" hour="11" minute="53" second="40" timeoffset="60" timezone="Paris, Madrid (heure dÂ’Ã©tÃ©)"/>
<user guid="0da0530e-82ef-4855-838b-bcd207aed412"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19045" applicationlanguage="fr-fr" userlanguage="fr-FR" oslanguage="en-US" ram="16145" machine="Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz" model="Intel64 Family 6 Model 165 Stepping 2" cpuCount="12" cpuType="8664" cpuFreq="2592 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="" caption="NVIDIA GeForce RTX 2060" description="NVIDIA GeForce RTX 2060" driverDate="20230602000000.000000-000" driverVersion="31.0.15.3209" videoModeDescription="" pnpDeviceID="PCI\VEN_10DE&DEV_1F15&SUBSYS_09F91028&REV_A1\4&1391F4D4&0&0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20210601000000.000000-000" driverVersion="27.20.100.9664" videoModeDescription="1920 x 1080 x 4294967296 couleurs" pnpDeviceID="PCI\VEN_8086&DEV_9BC4&SUBSYS_09F91028&REV_05\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc0000409" instruction="0x00007FF94B06C684">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF94B06C684" symbolname="cuProfilerStop"/>
<stackStatement index="1" address="0x00007FF94B06C619" symbolname="cuProfilerStop"/>
<stackStatement index="2" address="0x00007FF94B06C635" symbolname="cuProfilerStop"/>
<stackStatement index="3" address="0x00007FF94B05ECA7" symbolname="cuProfilerStop"/>
<stackStatement index="4" address="0x00007FF94ACCC1B1" symbolname="unknown"/>
<stackStatement index="5" address="0x00007FF94ACCD503" symbolname="unknown"/>
<stackStatement index="6" address="0x00007FF94ACCD76B" symbolname="unknown"/>
<stackStatement index="7" address="0x00007FF94AD4500A" symbolname="cuGetErrorName"/>
<stackStatement index="8" address="0x00007FF94B722029" symbolname="cuInit"/>
<stackStatement index="9" address="0x000000000EB14728" symbolname="VF::VideoFrameManipulators::VerticalConvolve"/>
<stackStatement index="10" address="0x000000000EA90350" symbolname="CSC::AreColorSpacesEquivalent"/>
<stackStatement index="11" address="0x000000000EA9391A" symbolname="CSC::ICCEquivalentColorSpaceForColorSpace"/>
<stackStatement index="12" address="0x0000000000A664B6" symbolname="dvacore::config::Convert"/>
<stackStatement index="13" address="0x0000000000A661A7" symbolname="dvacore::config::Convert"/>
<stackStatement index="14" address="0x0000000000A68528" symbolname="dvacore::config::Initialize"/>
<stackStatement index="15" address="0x0000000000A685BB" symbolname="dvacore::config::Initialize"/>
<stackStatement index="16" address="0x000000000169FBD9" symbolname="unknown"/>
<stackStatement index="17" address="0x000000000169F8C9" symbolname="unknown"/>
<stackStatement index="18" address="0x00000000016DBDF8" symbolname="unknown"/>
<stackStatement index="19" address="0x00000000016DEEC4" symbolname="unknown"/>
<stackStatement index="20" address="0x00000000016DF16F" symbolname="FE::Run"/>
<stackStatement index="21" address="0x0000000140001BBF" symbolname="unknown"/>
<stackStatement index="22" address="0x00000001400025A6" symbolname="unknown"/>
<stackStatement index="23" address="0x00007FFA40C47614" symbolname="BaseThreadInitThunk"/>
<stackStatement index="24" address="0x00007FFA421426B1" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000001"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000000000000005"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x000000000014E950"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FF94B06C684"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<binaryImage start="0x00007FFA1E5F0000" end="0x00007FFA1E69C000" path="TextShaping.dll"/>
<binaryImage start="0x00007FFA3F560000" end="0x00007FFA3F593000" path="devobj.dll"/>
<binaryImage start="0x00007FFA3ED30000" end="0x00007FFA3ED7B000" path="powrprof.dll"/>
<binaryImage start="0x00007FFA3EBF0000" end="0x00007FFA3EC02000" path="umpdc.dll"/>
<binaryImage start="0x00007FF94B470000" end="0x00007FF94B7B6000" path="nvcuda.dll"/>
<binaryImage start="0x00007FF94AB30000" end="0x00007FF94B461000" path="nvcuda64.dll"/>
<binaryImage start="0x00007FFA34630000" end="0x00007FFA34661000" path="cryptnet.dll"/>
<binaryImage start="0x00007FFA344E0000" end="0x00007FFA34628000" path="drvstore.dll"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>
ERROR_HB_UNABLE_TO_LOAD_DLL
</hbLogSessionDllStatus>
</crash>

</crashreport>

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