Skip to main content
V
vlad265291162zzz
Participant
March 3, 2023
질문

Premiere Pro Crashes from the start I hit the icon after Ransomware warning

  • March 3, 2023
  • 2 답변들
  • 932 조회

Maybe somebody can help me. 

 

When I opened my Premiere Pro in my iMac 2022, I got a ransomware warning, I mistakenly put don't trust then retrieved the file. Only 1 out of 7 was retrieved. I uninstall and reinstall for several times and yet it crashes everytime I hit the button. 

 

Hope the community can help for it to work. 

 

Thanks a lot. 

 

Vlad

이 주제는 답변이 닫혔습니다.

2 답변

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
March 4, 2023

I would do a clean install starting with the OS.

V
vlad265291162zzz작성자
Participant
March 13, 2023

I guess I'm gearing to that already since it still doesn't work with the cleaner

 

 

R
Community Expert
RobShultzCommunity Expert
Community Expert
March 3, 2023

I'd first make sure that you have a good anti virus software running and up to date. Then you may need Adobe cleaner which would require a fresh install of all apps after running.

Here's more info on cleaner: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    V
    vlad265291162zzz작성자
    Participant
    March 4, 2023

    Thanks, will try this out. By the way, right now Acronis is still not fully compatible with my iMac M1. Was wondering if I can do something with this notification. 

    약관 및 조건Accessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices