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Question

Premiere Pro crashing at the most random times of simple editing

Forum|Forum|3 years ago
August 29, 2022
3 replies
2514 views

Adobe Premiere Pro crashing after a simple editing task, this is just getting out of hand. Why is this program becoming so unstable.

See video:
https://youtu.be/mLvv1XepQ3w

Operating System: Windows 10 Pro 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
Motherboard: ASUS TUF GAMING PLUS PRO X570
BIOS: 3603 (type: UEFI)
Processor: AMD Ryzen 9 5900X 12-Core Processor (24 CPUs), ~3.7GHz
Memory: 32768MB RAM
Card name: AMD Radeon RX 6800

DxDiag_jesse.txt

Error or problem

This topic has been closed for replies.

J

JesseJoeyJamesAuthor

Known Participant

Update on my troubleshooting steps.

1. Not alt-tabbing seems to keep Premiere Pro more stable, with less crashes. However with a 5900x CPU and Radeon 6800 GPU, Alt tabbing should not be a problem. As it isn't within other NLE's, Or OBS or DAW's.

2. I tried using Proxy's again. (Bought a whole new PC to avoid having to deal with proxy's, but hey, sure let's try it the old way I used to work). Playback improvement, but alt-tabbing still makes Adobe very unstable.

3. Moved my files from a HDD to a samsung T5 SSD ( I usually always edit from this SSD, but lately I've been dealing with lots of multiple projects. thuss too little space. No improvements.

4. Upped my RAM Speed, as it wasn't on it's full potential yet in auto settings. No improvements.

I'm not sure wether this is AMD-Premiere Pro related again, but I feel like Adobe is just very unstable with AMD, even though it claims my computer should be fully supported.

R Neil Haugen

Legend

That's a pretty decent troubleshooting bit there. And a good post about it.

Your system seems to run quite differently than mine, which is a 3960X with 128GB of RAM and a 2080Ti. The main difference seems to be that AMD GPU.

My rig doesn't have issues with Alt/Tab. So yes, it might be that the AMD GPU is problematic. Or a driver issue. I know there have been reports that although Premiere is running better now on AMD GPUs than it used to, it still runds better on most later Nvidia GPUs. Which is why I went with Puget's suggested GPU.

Yet among the apparently several million PrPro users, there have to be a fair amount with AMD GPUs. Why are some having issues, and others not so much? That's the kind of thing that I can't answer, and drives me batty. Variability between users.

Neil

Everyone's mileage always varies ...

J

JesseJoeyJamesAuthor

Known Participant

Yeah it seems that it all comes down to my AMD GPU, again.
(See my other threads where I'm already having problems with my AMD GPU and Premiere Pro
- https://community.adobe.com/t5/premiere-pro-discussions/windows-file-browser-doesn-t-appear-or-gets-stuck-behind-premiere-pro-program-freeze/m-p/13188711#M429503

- https://community.adobe.com/t5/premiere-pro-discussions/low-exception-error-gpu-filter-universe-plugin/m-p/13181256#M428947

However I did come across this thread. Where someone has the same GPU as you, but a 3950x CPU:
https://community.adobe.com/t5/premiere-pro-discussions/premiere-pro-freezes-and-crashes-when-alt-tabbing/m-p/13199180#M430333

He's having quite the similar problem.

R Neil Haugen

Legend

So V1 is the nest of the Fuji clips, V2 is the nest of the Panny clips, and V3 is the BRAW.

With the BRAW being a continuous run, you could simply do a multicam selecting all the clips. Premiere will probably put the 'cuts' clips on separate tracks, but expert multicam guy Jarle Leirpoll suggests that ... and then opening the multicam and quickly dropping all the same-camera clips onto one track.

That would avoid the nesting step. Jarle has the best book on pro work in Premiere Pro, 1200+ pages, in The Cool Stuff in Premiere Pro available in both kindle & paperback versions. I have both.

And also he was the chief author of their new and detailed document, Adobe Long-form and Episodic Best Practices Guide ... which has a very good section on multicam work. And he expanded on that part on his site ... Premiere Pro Multicam ... all short, direct, and well presented.

Neil

Everyone's mileage always varies ...

J

JesseJoeyJamesAuthor

Known Participant

Correct. However I wouldn't see how avoiding nests should solve my problem. Nesting is an official Adobe feature right, shouldn't that just work properly?

With opening the multicam do you mean opening the multicam-view in Adobe right? I get that you're suggesting a better workflow, however I feel comfortable with mine and i'll surely look into it when I've got the time but for now I just got too many projects to finish.
I'm using the nests to speed up my syncing process. Because if I had to leave all clips seperate following eachother I'd have to put cuts in the BRAW footage to each sync them up.

Also the whole sequence has already been edited, which is an edit of 30 mins long. I'd like to avoid redoing that whole edit as it would cost me days again. For now the only option seems to avoid alt-tabbing. AKA not getting distracted by other browsers and programs and using my laptop besides my PC to look things up. This until Adobe fixes it's stability.. which lately seems to be following the same line as the western world's health..downwards.

J

JesseJoeyJamesAuthor

Known Participant

No, you would not cut the BRAW clips to sync.

Select the clips, create multicam. Premiere will sync the other clips to the BRAW clip just fine, but will probably put each clip on a different track. And they would appear as a different camera in the multicam monitor.

So that is why Jarle then suggests opening the resulting sequence and manually moving all the clips from each camera to one track, so you only have as many tracks as cameras. Check out his information on this, with examples.

Nesting might be an issue on your computer for this work, or it might not. One finds out things like this by testing variables.

Creating multicams the 'easy' way Jarle suggests would not require the nests. Just something to try ... and might be faster also.

I would add that one of the things that may happen when running multiple apps at once with a complex app like an NLE is ... instability. Especially if other apps are taking over sound at times. And laptops tend to be more restricted in total available hardware assets than desktops.

Neil

I think you misunderstood. I would use the laptop to keep my e-mail and web-browser open, Not to edit on it. As i tend to need those a lot while working on my projects (reading feedback, looking up tutorials, files etc.)
I edit on my desktop.

Why? Because this way I no longer have Alt Tab which apperently makes my Premiere Pro, super unstable. It also doesn't seem to recover after Alt Tabbing, it's just completely unstable after switching to another window.
With stutters, bad framerates, freezes and crashes.

This still seems insane to me as I have a really powerful processor, and it should not be 'that' complex to Premiere Pro. As FL Studio, OBS, Davinci Resolve all seem to work flawlessly.
I can even game on this computer in 4k resolution, alt tab play a youtube video at 4k res and alt tab back to the game without much of a problem.

Anyway, well, new project, I thought let's dive into your multicam suggestion. New problem.
When I open up the multicam sequence, and want to adjust the colors with lumetri of the individual clips.
As soon as I move my mouse over to Lumetri Color, my program view switches over to source view. A yellow border appears around my source view and Lumetri gets greyed out.

Sometimes, very randomly and in very rare occasions I am able to adjust 1 slider (for example contrast) and right after adjusting the slider it does the same thing.

Am I supposed to not be able to edit the colors of my clips in the multicam sequence (NOT multicam-VIEW) ? (See screenshot)

Multicam-sequence-lumetri-problem.bmp

R Neil Haugen

Legend

From what little I can see in your video, it looks like you've got two tracks of either nested or multicam media, and a third track on top.

What's the media involved in all that? Any other effects used on it?

Neil

Everyone's mileage always varies ...

J

JesseJoeyJamesAuthor

Known Participant

Hi Neil,

It's all Panasonic Gh4 MP4/MOV H.264 4:2:0 footage and Fujifilm XT-4 MP4/MOV H.264 4:2:0 (Full Range) footage. When doing long recordings (30 mins) these camera's split up 30 mins into multiple clips. I use nests inside premiere pro to make them one long take again. (see the picture included)

However I do think it might have something to do with either the blackmagic raw filetype (12:1 compression) or the large filesizes. (It's stored on a relatively new (2022) 4TB external HDD, brand: WD elements)
And it only happens when I use alt-tab to check my browser or open another program and then try to continue back in premiere pro. As long as I stay in Premiere Pro no crashes occure, footage runs fine with about 20fps a few stutters but nothing too crazy. Adjusting lumetri works fine and editing seems smooth. But whenever I switch to another program or to my browser and come back it either freezes, stops rendering the program view or crashes.
This is also why I suspect it has something to do with large file sizes or BRAW footage, because when working in smaller a smaller project with only 2 recorded livestream clips of MP4/H.264 (both clips are aprox 60mins) no crashes seem to happen and everything works fine when I alt-tab or switch to another program or to my browser.

R Neil Haugen

Legend

So is the Fuji recorded in BRAW?

Everyone's mileage always varies ...

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