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pretzelf1990711
pretzelf1990711
Participating Frequently
March 15, 2024
질문

Premiere Pro crashing on a specific project.

  • March 15, 2024
  • 4 답변들
  • 993 조회

Hello,

 

We've got a crash happening on a specific project. I've done a full system reset and re-install we've tried creating new .prproj documents.

 

There's a recurring error which is the last thing at the end of the UXPlogs consistently

 

[date] [0x70000659b000][Error] [console] [Nd-1] Failed to create /get SAMAssetContext: SAM init timed out

 

Please help - this is causing huge issues.

    이 주제는 답변이 닫혔습니다.

    4 답변

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 15, 2024

    You may want to contact Adobe support (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):


    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    When connected to an agent, ask to be connected to the Video Queue.

    pretzelf1990711
    pretzelf1990711작성자
    Participating Frequently
    March 15, 2024

    Thankyou

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 15, 2024

    Please keep us updated.

    pretzelf1990711
    pretzelf1990711작성자
    Participating Frequently
    March 15, 2024

    I've just been able to repeat the error on another machine. it's 100% not the install or the machine it's running on.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 15, 2024

    Have you used the Cleaner Tool?

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    pretzelf1990711
    pretzelf1990711작성자
    Participating Frequently
    March 15, 2024

    I'll try that now, but like I said we factory reset the machine and installed only premiere pro 24 on the fresh install - still got this issue.

     

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 15, 2024

    Have you tried deleting the Media Cache and creating a new project and then importing the old one into it?

    pretzelf1990711
    pretzelf1990711작성자
    Participating Frequently
    March 15, 2024

    Thankyou, but yes. The project actually contains 5 separate films.

     

    We're even now splitting them into separate .prproj to see if we can isolate the problem. We just got about 30 minutes with one of the sequences in it's own .prproj - then the error comes back. and now that .prproj crashes instantly after opening.

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