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May 14, 2012
Answered

Premiere Pro CS6 No audio from Sony AVCHD

  • May 14, 2012
  • 6 replies
  • 129631 views

Please help, I import AVCHD/mts from any files on my PC but there is no audio/sound, not even the audio 1 track has anything in it, the sound is simply not there??

I know FCPX needs my Sony files converting is this the case with CS6 now as cs5.5 works ok.

Thanks

    This topic has been closed for replies.
    Correct answer FidelKaryj

    I found the solution for this one!

    If you can  deactivate Premiere - do it, if you can't - uninstall PP.

    Delete content of SLStore, SLcache folders located in Library/Applecation support/Adobe

    Delete  Library/Applecation support/Adobe/Adobe PCD/Cache/cache.db

    reinstall

    the same folders you can find in Windows OS

    6 replies

    Participant
    May 3, 2015

    I tried several options and nothing worked. Then it appeared it had something to do with Dolby 5.1.

    Changed my sound settings in the camera from 5.1 to stereo and before importing files changed the extension mts to avi.

    Did several tests and it worked with me!

    FrustratedinGA
    Participant
    July 21, 2015

    I too have had the same problem. It seems to be linked to a lack of available space for me. By deleting old cached filed, and creating disk space, the problem disappeared for me.

    Participating Frequently
    March 4, 2015

    this is just more crap from Adobe to waste my time. just want to import my hugely popular Sony A7 camera files.

    i use MacX video converter pro coz its cheap but they have they even cheaper (as in free) converter; MacX Free AVCHD Video Converter

    Sheesh Adobe, get your act together, i've been using this — since my first Mac 512k & it was faster then but crashed just as often.

    Edited by: Kevin Monahan

    Reason: please don't use profanity, even if you try to disguise it by leaving out or substituting letters with other characters.

    Participant
    April 30, 2014

    Here's a MUCH BETTER way to fix this. 

    1.  Click on your clip with missing audio and select "Reveal in Finder"

    2.  In Finder, duplicate the clip.

    3.  Rename the clip whatever you want and change the extension to .m2ts

    4.  Right Click your Clip and select "Show in Project"

    5.  Right Click your clip in the project and choose "Make Offline"

    6.  Right click your clip in the project again and chookse "Link"

    7.  Link the duplicated M2TS file.

    8.  Profit

    Participant
    December 2, 2014

    Thanks a lot, so far this solution works really well for me.

    Participant
    June 15, 2013

    i have the same problem but for after effects

    Participant
    August 6, 2013

    I had the same problem and a google search shows many other have too for the last couple of years. I tried all the tips everyone has given and none worked for me. When I would import an .mts file only the video was there, no audio. As a work around I recoded the files with ffmpeg from .mts 60 fps to mp4 30 fps. The sound was fine on the imported mp4 files.

    Today the problem was solved and I think I know what the problem was. I upgraded cs6 to version 6.03. When I did, and opened up a new project, I had five times as many presets to choose from. One of them was AVCHD and had choices for 1280x720 with frame rates of 24, 25, 30, 50 and 60. I picked 60 and the .mts file worked great with no recoding needed.

    I think what the problem may be is that unless you pick the correct preset, .mts files have no audio, and I didn't get all the presets when I first installed version 6.0. With the upgrade to version 6.03 all the presets were there and the problem seemed to be solved.

    Another strange thing I just now noticed is that the above preset does not pick up audio on an mp4 file with a 48,000 sample rate but a Mpeg Audio Layer codec. The mp4 files with the 48,000 Mpeg AAC audio codec work fine, as now do the .mts files with an A52Audio aka AC3 codec. Using the cs6 File tab/Get Properties/file choice, the files that don't get audio don't  show any audio properties. So if using the cs6 properties choice doesn't show any audio information you don't get audio on that clip in cs6. Naturally all these codecs work fine in Windows media player, VLC player, etc. but CS6 reads some but not others. I don't know if there is a preset that will read the Mpeg Audio layer codec, but since it was just a test clip I don't want to go through a bunch of presets to find out. Incidentally, the VLC media player is what I used to show all the audio and video codec information, bitrate, etc. for all the different clips. I also noticed that if cs6 doesn't recognize the audio portion of a video clip, then the Adobe media encoder won't see it either.

    Participant
    August 6, 2013

    Wow thanks I’ll try something like that.

    FidelKaryjCorrect answer
    Participant
    December 17, 2012

    I found the solution for this one!

    If you can  deactivate Premiere - do it, if you can't - uninstall PP.

    Delete content of SLStore, SLcache folders located in Library/Applecation support/Adobe

    Delete  Library/Applecation support/Adobe/Adobe PCD/Cache/cache.db

    reinstall

    the same folders you can find in Windows OS

    Kevin-Monahan
    Community Manager
    Community Manager
    March 6, 2013

    You might want to also try: Help > Deactivate. Quit Premiere Pro. Then Help > Activate.

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    Participant
    May 14, 2012

    I have a Sony HDR-CX520V camcorder (AVCHD) and have had the same issues with missing audio  (using the CS6 Production Premium trial). I get no audio in Premiere or After Effects (both report that the clips have no audio), but (literally) the same video clips load into previous CS versions (CS 5/5.5) with audio without any issues (and still do).

    This Sony camcorder records AVCHD with 5.1 audio. Is the 5.1 somehow contributing to the problem?

    I've seen a few other references to this issue, but no answers or solution...

    Sadly, CS6 looked like a promising tax refund investment and the performance was nice, but this issue is easily a deal breaker.

    Inspiring
    May 15, 2012

    did you guys try adding an audio track of 5.1 to the timeline and then importing the video to the timeline? i dont have any of the sony HD cams, but that seems like a posible solution.

    Participant
    May 15, 2012

    Hmmm... I seemed to have figured this one out on my end...

    My latest camera imports were MTS for some reason, not M2TS as they usually are. CS5.5 reads the MTS without issue, buy CS6 will only read the audio when I rename the files from .MTS to .M2TS. Just changing the file extension fixed my audio problem.