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Participant
June 11, 2019
질문

Premiere Pro deleted all of my original video files for good. Over 18 hours of editing and priceless footage I cant just re record.

  • June 11, 2019
  • 14 답변들
  • 16549 조회

So, today I rendered my project using premiere pro. When I watched the final video after export, half of it says media offline. I tried to re link the media only to find that half of my original footage has been permanently deleted off my hard drive.

I haven't deleted any of it myself, its not in my recycle bin it's just gone. Ive tried using an old autosave to fix the problem but the media is still offline, because my files have miraculously disappeared.

What's going on????? Has anybody else had a similar problem and fixed it? I am beyond angry. It is priceless footage that cant be re created WTF!!!!!!!!

Can anyone help me please?

Thanks.

    이 주제는 답변이 닫혔습니다.

    14 답변

    Participating Frequently
    August 9, 2024

    same. 13 hours of editing. and a ton of money spent on this video. and its now gone. only nothing from customer service, its such a big deal to me. adobe, respond to this please. this is rediculous, and you dont care to fix the issue. 

    [Edited by moderator]

    R Neil Haugen
    Legend
    August 9, 2024

    While I understand the need to rant, as I've certainly posted some epic ones on here, you don't give us anything to try to help you with. And quite often, the forum here is fat better at Help than Adobe's Help system.

     

    What's your computer, including the discs that the programs and media are stored on?

     

    Did you have auto-save enabled? Did you make any iterative save-as project copies? And did you follow typical computer safety processes of creating backup copies on other drives?

     

    Have you searched for "hidden" files on your computer?

    Everyone's mileage always varies ...
    Participant
    January 22, 2024

    Possibly unrelated, and I realise this is an old thread, but I just lost ALL of my project files and sequences when I upgraded from Premiere Pro CS 6 to CC

     

    On first launch CC asked to convert project files from previous versions and when it finished this task all of my old project files had disappeared. The folder structure and contents of my User/Documents/Adobe folder where all of my project files and sequences resided appears to have been modified by CC somehow during this conversion process, and all of the old projects files and sequences have been lost.  I have tried recovery apps but no trace of the old files exists whatsoever.  I think the whole folder just gets overwritten immediately by this conversion process.

     

    Also, FWIW, my auto-saved projects are no longer readible in CS6 - I get an error message saying they are corrupted, and they can only be opened in CC now.  

    Participant
    January 5, 2024

    Has this problem been solved yet??? This just happened to me. My Macbook Pro died while I was in a Premiere Pro session and it deleted 4 files from a folder in a bin. The files weren't even in the sequence at the time of my laptop dying. When my laptop powered back on and I reopened the session, Premiere Pro prompted me to search for those specific files and they just vanished from the drive. Absolutely nothing changed but my laptop dying. How could that cause the files to be permenantly wiped from the drive. That makes zero sense is that just an insane bug?

    R Neil Haugen
    Legend
    January 5, 2024

    Premiere doesn't "work" with the file systems. It simply reads them.

     

    So the loss is something within the crash, your system seems to have "lost" it's file record section or something like that. Part of the crash issue, probably. But not "caused" by Premiere.

     

    Another thing that many users don't understand ... Premiere does not duplicate or move your files when you "import" them into Premiere. In Premiere, that "import" action only gets a referernce of the file location on disc in Premiere's metadata for the Project assets. That's all.

     

    Several users have "imported" media into Premiere, then moved or deleted the media from the computer, and were SHOCKED when Premiere couldn't find it anymore.

     

    "It was in my sequence yesterday, where is it NOW?"

     

    Project files and sequences are simply stored metadata ... that's all. Essentially a text file of the assets and effects applied to a group of clips. So their media was wherever they put their media. Premiere had done nothing to it.

    Everyone's mileage always varies ...
    Participant
    April 3, 2023

    This has now happened to me 5 times over the last weeks. Latest version of premiere, latest version of IOS on Mac Book Pro.

    Never ever over my years with software have I been so disapointed as of right now.

    Its always at export. You can see the program freesing up a bit then POFF!

    Participant
    June 3, 2023

    I also still have this issue with my latest Premiere Pro 23.4.0 (Build 56) on Macbook Pro 16" 2023 M2 Max.Some of my files in the sequence became offline, at the importer I still saw the file name but can't import it and it showed "the importer reported a generic error".
    When I looked into the original folder, the file has gone.
    It's a bit weird when I tried to bring back my file from another backup in the same folder but it also showed an error when copying "The Finder can’t complete the operation because some data in “xxxx.MP4” can’t be read or written.
    (Error code -36)". 

    Not sure if this is related to the use of Tuxera with NTFS harddisk?

    Participant
    October 18, 2023

    Hey, the same thing is happening to me right now. Did you find a solution? I thought I was the only one...

    katyaa38071258
    Participant
    January 23, 2021

    Hi! I know this was posted two years ago, but I'm hoping that if someone comes across this page due to the same problem, they will find this answer. 

     

    I recently accidentally deleted a ton of needed footage on premier. I was trying to "offline media" to disconnected my proxies and reconnect the new footage. I accidentally clicked to delete the footage instead of just "offlining" it. I deleted all of the audio files from my computer and hard-drive, and my backup was a couple of states away so completely inaccessible. 

    Solution: Nothing is ever truly deleted off of a hard drive, even if you empty the trash. I downloaded a data recovery program (similar to one that I would use if I accidentally formatted a MAG, card, or hard-drive that I didn't mean to format.) I then ran the hard-drive through that. Usually, there will be a "trash" folder that comes up, and then another folder similar to the trash folder. In the second folder is the stuff that has been "permanently deleted" off the hard drive. I found all of my audio files in there, recovered them, and was good to go. The whole process took about 30 minutes. There was even stuff in that folder that I had deleted a year or two ago which made me realize that you'd be surprised what you're able to recover. The sooner you recover the stuff, the easier and more reliable it is, but as long as you haven't re-written anything over that deleted data, it should still be there. 

    Hope this helps!

    Inspiring
    February 25, 2022

    ...

    Participant
    October 26, 2020

    I have just experienced the same 
    Mac book version 2020 
    After the computer went out of power it asked me to relink the files. after linking and unlinking some times the files that wouldnt be found were deleted from my drive and are now no place to find - im in panic 

    Ann Bens
    Community Expert
    Community Expert
    October 26, 2020

    After the computer went out of power

    Might very well be the cause of the issue.

    I am guessing you did not make a backup.....

    FAQ: When to use "Save A Copy," or "Save As," and ...

    Participant
    January 5, 2024

    So that would make premiere pro the problem right?

    autumnmycat
    Participant
    February 28, 2020

    I'm having a similar problem. I was making a video, and I exported it to MPEG4 but also wanted to do H.264. However, when I went back to export it a second time, I started getting the "file importer detected an inconsistency..." prompt. I looked to see what the problem was, and one of my main video files had been deleted. There are no files in my trash that could be the clip either. It just...disappeared?

     

    I'm running:
    MacOS 10.15.3

    2.9 GHz Dual-Core Intel Core i5

    8 GB 2133 MHz LPDDR3
    Intel Iris Graphics 550 1536 MB
    Premiere Pro 2020 14.0.3

    Participant
    June 23, 2020

    Same thing, original file simply dissapeared during export to H264. File was simply removed from PC (beleive an advanced PC user), tried to find/recover without any luck. It's a huge gap of Adobe, harmful software, will never use this product again.

    Participant
    January 26, 2020

    Just to add I think I suffered from the same problem.

    Just today took a small video from my phone to add some music over it. Tried exporting, had some trouble with good format (I think video was too bad quality), gave up because it wasn't that important. Wanted to try again a minute later. Reopened project, files were missing from the original location, and nowhere to be found.

    Windows 10 Home, 19.9.18362,

    Premiere Pro Version 13.1.5 Build 47

     

    Never heard of a similar problem with windows or some other program for that matter. If this really is a Premiere Pro problem, this better be looked at a.s.a.p.

    R Neil Haugen
    Legend
    January 27, 2020

    Premiere doesn't delete files. One version (available for only a short time then replaced) could. Hasn't been another version with that nasty bug released. I would guess some other mishap occured ... the probability of any current version of Premiere having deleted the file being rather small.

     

    Neil

    Everyone's mileage always varies ...
    Christian.Z
    Community Expert
    Community Expert
    June 12, 2019

    You MIGHT be affected by a virus, some few years back, there was this nasty virus circulating that would rename media files and hides them. The best way to know is to check if the free-space on your drive is still the same. If it is, the drives are still there.

    I'm pretty sure you know how to reveal hidden files on windows (Control Panel --> File Explorer Option (On Icon view) --> View tab --> Show hidden files and folders) And try to see if you can find them then.

    Kevin J. Monahan Jr.
    Community Manager
    Community Manager
    June 11, 2019

    Ben,

    Can you try a search of the media files using the filetype suffix, like ".mov" etc.?

    Is it possible a media drive is ejected?

    Is it possible a media drive is damaged?

    Do you not have any hard backups of your media anywhere?

    Ironically, I just wrote a blog post about backing up footage.

    Let us know.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Ann Bens
    Community Expert
    Community Expert
    June 12, 2019

    Ironically, I just wrote a blog post about backing up footage.

    It still amazes me how many users dont realize how important that is and only start making backups after the fact.