Premiere Pro disables Dell XPS Sound Drivers

Question

Hello all - I have been encountering a problem with PP both 25 and the previous version.

I am using a Dell XPS laptop (Intel i9, NVIDIA GEForce RTX 4060, 32 GB RAM) with Cirrus Logic sound driver. And yes, every single driver - and Windows - is completely up to date.

On every other non-Adobe application, the sound driver works perfectly.

However, when I launch PP, within 2 minutes of any use, the sound driver gets disabled. If I close PP though, within 2-5 minutes of exit, the sound driver mysteriously re-appears perfectly.

I had Dell check out the laptop and they are saying that there's no problem with the laptop hardware or software settings.

They think the problem is the Adobe PP software.

Anyone have any thoughts?

Tobias32890314k705 · Answer

Hi everyone,I have the exact same problem:using a DELL XPS 16 9640, Intel i9, NVIDIA GeForce RTX 4060, 32 GB RAM with Cirrus Logic sound card (Cirrus CS42L43 - with the latest drivers from Dell: 6.0.28, A04), Adobe Premiere 2025 (Version 25.2.0 Build 147) and Windows 11 (Home 64bit  10.0 Build 22631).When I start Premiere everything is fine, but after a few minutes of working suddenly the sound stops (whatever I'm doing in Premiere in this moment) and Windows shows that no sound speakers are available. If I’m running the windows problem solver it shows that the sound card is not available. The only way is to restart the computer, then everything is fine again until I start to use Premiere again.I did a lot of updates and tried to deactivate some features of the Cirrus Logic sound card - nothing changed... The problem only occurs in Premiere, each other program works fine with this sound card.Could you please help me?

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