Premiere pro does not use GPU

[Diggun]

Hello!

I have Microsoft Surface Book 2 laptop:
CPU - 8650U
GPU1 - Intel620
GPU2- Nvidia 1060GTX 6 Mb
RAM - 16Mb

Windows 10 1903 Build 18362.207

Premiere pro - 13.1.2

Nvidia driver - 430.86 (last)

When i'm using Premiere pro all video are freezing. GPU2 (Nvidia) does not working.

What i have tried:

1. Run as Administrator

2. Maximum performance (battery)

3. Choose CUDA in new project
4. Run apps with Nvidia card
5. Re-Install:
     5.1. Windows
     5.2. Adobe Premiere Pro
     5.3. Nvidia drivers

6. Change the laptop (yes, i have thought that laptop is broken)

Nothing helps ... I'm trying to solve this problem last four months.

Impossible to work in Premiere pro.

[Ann Bens]

Of course it works perfectly, but Pr is a different ballgame.

[Diggun]

https://forums.adobe.com/people/Ann+Bens  wrote

Of course it works perfectly, but Pr is a different ballgame.

I understand this and i think that Pr uses hardware acceleration via DirectX.

I just want to understand why Pr does not work correct  on my laptop.

[nojabe]

Does anyone have any updates?

Although CUDA is selected in the project's settings, the GTXs RAM is not used while editing more than 3 to 5 % (When I play a video file with VLC its 20-25 %!). In addition, HardwareACC is not possible to select when exporting to H.264. I am not an expert but in my understanding Premiere should at least use a bit of the 6GB while editing, right?

I use Windows 10, GeForce GTX1660 with 6GB RAM and 16GB general RAM. Newest NVIDIA Driver installed (maybe I should try Studio instead of Gaming?).

In general setting I chose "Optimize for: Storae" than Performance.

Does anyone have any ideas?

[Michal Timoscuk]

I have same problem :(((((

[Tom1587]

Same here (Windows 10 Pro / Gigabyte X570 AORUS ELITE / AMD Ryzen 9 3950X /  Nvidia GeForce RTX 2060 SUPER / 32 Go ram). Nothing (2% max) on the GPU when displaying in Premiere (fluidity not perfect), and around  25-35% when displaying in VLC (where fluidity is perfect).

[jeanphilt]

same here ryzen 5600x, b550 motherboard, rtx 3070

[OfficialTornadoAlley]

I was able to fix the issue. I used Adobe Media Encoder and exported the footage as Apple ProRes and it works smoothly! Hope this helps!

[Andy 1968]

Not all h.264 is created equal. Some variations are very hard to playback. I imagine Intel's Quick Sync will get revamped soon. That being siad I have a video that may or may not be helpful.

https://youtu.be/pE6t1ryanO4