Premiere Pro Freezes During Export When I Open My Browser

[ForeverTheHob38049905et2p]

I just bought a new computer (i9 Ultra 285K, 64GB RAM, NVIDIA 5070 16GB) to speed up my video exporting process and allow myself to multitask while exporting. However, as of the last week, I've found that if I try to pull up my web browser (Microsoft Edge) during the export, the export time estimation and percentage will freeze. Additionally, when I go to cancel the export, my Premiere timeline scrubbing will remain frozen, and I can only access certain features in Premiere. If I try to close the app, it freezes and stops responding. Even after forcing it to quit, it remains in my task manager and cannot be ended unless I restart my computer.

I have more than enough RAM to accommodate my browsing and exporting at the same time (both processes combined take less than 35%). It's also interesting to me that Premiere itself seems to freeze after cancelling the export--almost as though my browsing shocks it into not or barely responding. I'm wondering if anyone else has the same problem or could offer any solutions.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[Sumeet Kumar Choubey]

Hi there,

We're sorry about the poor experience. Let us know the format of the media you are working with & if you have applied any third-party effects. Does it happen while exporting in any specific format or all of them? Also, does it become nonresponsive only when using Microsoft Edge simultaneously or with other apps as well?

Thanks,

Sumeet

[ForeverTheHob38049905et2p]

Hi Sumeet,

Thanks for offering to help! This has happened with MP4's and MOV's. I don't believe I'm using any third party effects--only transitions like film, cross, or additive dissolve. I've tried exporting to match source (adaptive high bitrate) or at YouTube 1080 and have encountered problems both ways. I've mostly noticed it happening when I pull up Edge simultaneosuly, but thinking back on it, I believe the export freeze first happened when my computer automatically turned its screen off after five minutes of idleness. When I woke the screen back up, Premiere was frozen.

[caroline_edits]

Hey Hob,

I wonder if it's a permissions-related issue! Maybe Premiere thinks it isn't allowed to run in the background. Try right-clicking Premiere in your File Explorer and selecting "Run as Administrator" when you launch. Let us know if this helps.

If it doesn't work, please let us know where you're exporting to on your computer.

Thanks!

Caroline

[ForeverTheHob38049905et2p]

Hi Caroline,

Unfortunately, I've now had the issue occur even without the computer screen going to sleep or opening up Micrsoft Edge. The export freezes at a certain percent, the program monitor in Premiere freezes (everything else appears to function, although if I try exporting again, it freezes at 0%). When I close Premiere, then it freezes and stops responding. After forcing it to close, it still remains open in Task Manager and can't be closed. So I guess its not permissions related after all. Any thoughts?

[caroline_edits]

Lots of thoughts! What do you use to record your footage? Does this happen with all projects or just one in particular?

Have you tried exporting with Software Rendering enabled instead of Hardware Rendering? See screenshot on where to find that in export settings.

Caroline

[ForeverTheHob38049905et2p · Accepted solution]

Hi Caroline,

Since updating some drivers, the issue seems to have resolved itself. If it happens again, I'll come back and troublehsoot some more. Thanks for all your help!

[MyerPj]

I'm wondering about your new build. Specs sound good, but I'm interested in you Windows install. Win11 I assume, is your machine a Dell or HP, some such that windows was pre-installed. Or did you give it a clean install yourself, and remove the bloadware, etc?

[ForeverTheHob38049905et2p]

It's a Cyberpower PC pre-built with Windows already installed, including Co-Pilot and other bloatware.

[MyerPj]

Having bloatware may be the key there, at least I would suspect that. I haven't purchased a built computer for at least this century! 🙂 And previously when I did, I always reinstalled Windows. You may consider that. The sooner the better obviously.

For now, make sure no utility apps are running like HWiNFO (though I've not had problems with that). But also FAN management software, and especially any Head Up software, showing temps, frame speed, fan speed, etc. I almost always use Windows drivers rather than say Intel, stuff like that. You'll be best off if you install a clean windows, then CC Desktop, then PP and see what you have. If you don't mind spending another $100.00 you can buy a 1tb drive, and replace the one in your system and install new Win on that. Then you can go back to your other drive if you don't like the clean install. After you can use one or the other as a media drive, etc.