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New Participant
September 26, 2018
Answered

Premiere pro freezing

  • September 26, 2018
  • 2 replies
  • 1053 views

My premiere pro cc is not working. It opens the project then it completely freezes and I can't do anyting!

This topic has been closed for replies.
Correct answer Peru Bob

Try resetting the preferences:

FAQ: How to reset preferences in Premiere Pro?

If that doesn't work, try resetting the Workspaces:

Reset a workspace

Reset the current workspace to return to its original, saved layout of panels.

  1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.

from here:

https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

2 replies

Peru Bob
Peru BobCorrect answer
Adobe Expert
September 26, 2018

Try resetting the preferences:

FAQ: How to reset preferences in Premiere Pro?

If that doesn't work, try resetting the Workspaces:

Reset a workspace

Reset the current workspace to return to its original, saved layout of panels.

  1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.

from here:

https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

premieregal
Inspiring
September 26, 2018

To help us answer, can you provide the following specs?

- CPU

- Operating System

- RAM

- GPU

- Storage (SDD or HDD?)

To help you trouble shoot the freezing problem, I recommend clearing your media cache. Follow these steps here: FAQ: How to clean (delete or trash) media cache files?