Premiere Pro imported videos are green

Forum|Forum|3 years ago
November 10, 2022
4 답변들
4605 조회

Someone please help. All my videos are now green after updating to the current version of Premiere 23.0... I installed an older version 22.6.2 which will allow my projects to work but I want to be able to use the newer version if possible..what is causing all my videos to be solid green..... below are my system information and software version

Premiere Pro v23.0

MacBook Pro (Retina, 15-inch, Mid 2014)

NVIDIA GeForce GT 750M 2 GB

Intel Iris Pro 1536 MB

MacOS Big Sur

이 주제는 답변이 닫혔습니다.

J

john henrik

Participant

Did you ever get this sorted? I have the same problem, with the same macbook pro. I updated from Premiere Pro 2020 to the newest 2023 version today and suddenly hardware acceleration broke, and I cant play back media in Premiere.

Setting it to Software acceleration obviously works, but geez. I want it to work with the discrete GPU.

G

Gishan Hewage

Participant

You can fix the issue Go to File > Project Settings > General - Video rendering and playback - Renderer Value change as per my screenshot.

Nena Cohen

Participant

I want hardware renderer though.

S

Sumeet Kumar Choubey

Community Manager

Hi ryanl43832752,

Sorry about the poor experience. Were you able to solve the issue? If not, in version 23.0, please try disabling hardware accelerated decoding & encoding under Premiere Pro > Preferences > Media & check if it's restoring the preview. Hope it helps.

Thanks,

Sumeet

J

Joseph Naulty

Participating Frequently

So it was an update where this started. Furthermore, hardware acceleration being disabled won't fix it, as premiere pro will become unusable on cpu.

caroline_edits

Community Manager

Disabling hardware acceleration is just a test to see if the error comes from the GPU! If the image displays correctly without the GPU involved (software only mode) then that means we can test different drivers to see what your computer needs. If you'd like, you can share your OS and your GPU model and we can provide a link to the driver for your card! Let us know.