Premiere Pro is extremely slow in generating thumbnails in icon view

[GabrieleLS]

I'm using Premiere Pro 23.2.0 on a recently built Windows 10 machine (msinfo32 report).

Every time I open a file and enable the "Icon view" in the "Project" panel, I have to wait 5-10 seconds to have the various thumbnails shown. Moreover, whenever I scroll with the mouse, searching for other clips, I have to wait another 5-10 seconds.

I've found that the issue is not present when the "H264/HEVC hardware accelerated decoding" option is disabled.

Here is a video showing the above-described behavior: https://youtu.be/DibqbII1pws

[mayjain]

Hi @GabrieleLS ,

Sorry for the problem. We have added GPU support for thumbnails in the latest beta builds, and we believe thumbnails generation should be quicker and more efficient now. 

Please check out the latest beta build version from the creative cloud and let us know how it goes there.

You can download the latest Beta builds from Creative Cloud --> Beta apps
https://helpx.adobe.com/x-productkb/global/creative-cloud-public-beta.html

If you still face this issue, please share your project files(&media) here https://helpx.adobe.com/creative-cloud/help/share.html and we will check on our end.

Thanks,
Mayjain

[GabrieleLS]

Hello @mayjain, thanks for the update. I'm happy to know you are working on fixing this issue. I will check the new feature as soon as it is officially released.

Gabriele