Premiere pro keep crashing when I was doing captioning for the video

New Here ,
Jun 27, 2022 Jun 27, 2022

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When I was editing the video, it was working fine till I captioned the video, it kept crashing every time I enter the following line.

Even on the recovery working file, it still keeps crashing. I've sent the report as well but they said that they didn't find anything wrong. 

 

[1] Screenshot 2022-06-16 at 4.10.09 PM copy.jpg

 

- macOS Monterey, version 12.4

- 3.8 GHz Quad-Core Intel Core i5

- 16 GB 2400 MHz DDR4

- Premiere Pro v22.5

 

Does anyone know what is wrong? I couldn't figure out why. 

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Crash , Editing , Error or problem

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Adobe Employee ,
Jun 27, 2022 Jun 27, 2022

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Hi Vanessa_a!

Sorry about the crash.  Have you already tried resetting preferences and deleting cache files

Could you check if crash reports are saved? https://community.adobe.com/t5/premiere-pro-discussions/faq-where-do-i-find-premiere-pro-crash-logs-...

 

Let us know.

Thanks,

Kartika

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New Here ,
Jun 27, 2022 Jun 27, 2022

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I tried both that you provided and it also crashed again when I open the working file after deleting the media cache and resetting.

Screenshot 2022-06-27 at 4.49.22 PM.jpg

 this is what I got after I deleted the media cache.

 

Screenshot 2022-06-27 at 4.54.03 PM.jpg

 this is what I got after resetting and opening the working file.

 

As for the crash reports, is this the one? 

Screenshot 2022-06-27 at 4.58.01 PM.jpg

 

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Community Expert ,
Jun 27, 2022 Jun 27, 2022

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Can you also share the specifications of the footage, you sequence settings and the font you are using for the caption?

 

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New Here ,
Jun 27, 2022 Jun 27, 2022

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Footage:

Screenshot 2022-06-27 at 11.40.27 PM.jpg

Sequence setting:

Screenshot 2022-06-27 at 11.40.01 PM.jpg

Font: Ubuntu Regular 

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New Here ,
Jun 28, 2022 Jun 28, 2022

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Bumping this post, does anyone have the solution to this? 😭😭😭

 

 

My company is chasing me to finish the video by this week.. 😭😭😭😭😭😭

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Community Expert ,
Jun 29, 2022 Jun 29, 2022

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maybe the file you are applying the caption to is corrupt?

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New Here ,
Jun 29, 2022 Jun 29, 2022

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But when I was editing the video, it was working fine till I add the caption and it suddenly have this problem.. so i don't think the file is having problem? 

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