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Vanessa__a
Participating Frequently
June 27, 2022
Question

Premiere pro keep crashing when I was doing captioning for the video

  • June 27, 2022
  • 4 replies
  • 542 views

When I was editing the video, it was working fine till I captioned the video, it kept crashing every time I enter the following line.

Even on the recovery working file, it still keeps crashing. I've sent the report as well but they said that they didn't find anything wrong. 

 

 

- macOS Monterey, version 12.4

- 3.8 GHz Quad-Core Intel Core i5

- 16 GB 2400 MHz DDR4

- Premiere Pro v22.5

 

Does anyone know what is wrong? I couldn't figure out why. 

This topic has been closed for replies.

4 replies

Christian.Z
Community Expert
Christian.ZCommunity Expert
Community Expert
June 29, 2022

maybe the file you are applying the caption to is corrupt?

V
Vanessa__aAuthor
Participating Frequently
June 30, 2022

But when I was editing the video, it was working fine till I add the caption and it suddenly have this problem.. so i don't think the file is having problem? 

V
Vanessa__aAuthor
Participating Frequently
June 29, 2022

Bumping this post, does anyone have the solution to this? 😭😭😭

 

 

My company is chasing me to finish the video by this week.. 😭😭😭😭😭😭

Joost van der Hoeven
Community Expert
Joost van der HoevenCommunity Expert
Community Expert
June 27, 2022

Can you also share the specifications of the footage, you sequence settings and the font you are using for the caption?

 

V
Vanessa__aAuthor
Participating Frequently
June 27, 2022

Footage:

Sequence setting:

Font: Ubuntu Regular 

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
June 27, 2022

Hi Vanessa_a!

Sorry about the crash.  Have you already tried resetting preferences and deleting cache files? 

Could you check if crash reports are saved? https://community.adobe.com/t5/premiere-pro-discussions/faq-where-do-i-find-premiere-pro-crash-logs-on-windows-or-mac/td-p/9200778

 

Let us know.

Thanks,

Kartika

V
Vanessa__aAuthor
Participating Frequently
June 27, 2022

I tried both that you provided and it also crashed again when I open the working file after deleting the media cache and resetting.

 this is what I got after I deleted the media cache.

 

 this is what I got after resetting and opening the working file.

 

As for the crash reports, is this the one? 

 

 

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