Premiere pro keep crashing when I was doing captioning for the video

[Vanessa__a]

When I was editing the video, it was working fine till I captioned the video, it kept crashing every time I enter the following line.

Even on the recovery working file, it still keeps crashing. I've sent the report as well but they said that they didn't find anything wrong. 

- macOS Monterey, version 12.4

- 3.8 GHz Quad-Core Intel Core i5

- 16 GB 2400 MHz DDR4

- Premiere Pro v22.5

Does anyone know what is wrong? I couldn't figure out why. 

[Kartika Rawat]

Hi Vanessa_a!

Sorry about the crash.  Have you already tried resetting preferences and deleting cache files? 

Could you check if crash reports are saved? https://community.adobe.com/t5/premiere-pro-discussions/faq-where-do-i-find-premiere-pro-crash-logs-...

Let us know.

Thanks,

Kartika

[Vanessa__a]

I tried both that you provided and it also crashed again when I open the working file after deleting the media cache and resetting.

 this is what I got after I deleted the media cache.

 this is what I got after resetting and opening the working file.

As for the crash reports, is this the one? 

 

[Joost van der Hoeven]

Can you also share the specifications of the footage, you sequence settings and the font you are using for the caption?

[Vanessa__a]

Footage:

Sequence setting:

Font: Ubuntu Regular 

[Vanessa__a]

Bumping this post, does anyone have the solution to this? 😭😭😭

My company is chasing me to finish the video by this week.. 😭😭😭😭😭😭

[Christian.Z]

maybe the file you are applying the caption to is corrupt?

[Vanessa__a]

But when I was editing the video, it was working fine till I add the caption and it suddenly have this problem.. so i don't think the file is having problem?