Premiere pro keeps closing when I try to create a new project

[Victoria27661238r2nj]

Hello!

My premiere pro keeps crashing every time I try to create a new project. There is no error message, it just shuts down.

I tried opening older projects it works fine.

I also tried uninstalling it & reinstalling it, the problem persists 

[Bruce Bullis]

Confirming: Opening any existing project is fine, creating a new project makes PPro disappear? 

Does PPro disappear before or after displaying the "add media to project" dialog? In other words; does it disappear before you click OK in the dialog?

[Victoria27661238r2nj]

Yes that's the issue 

It disapears immediatly after displaying the window, I can't even type the name of the project 

[Nariman Sodeifi]

Does any crash dialog come up asking you to submit a crash report?  

[Nariman_PPro]

Also, I wonder if it is trying to access a folder it no longer has access to.  I know it shouldn't have issues like that, but it is a guess.  Have you tried to launch the app and hold the shift key?  It brings up options to disable or reset parts of the app.  I recommend going through the list one at a time to see if one of them solves the problem.  

[Victoria27661238r2nj]

No crash dialog appears.

I tried your tip with the shift key, it didn't resolve the issue 😕

[Nariman Sodeifi]

What version of PPro are you currently using? 
Go into Help > About and see exact version like 24.5.0.72
Would you please share that info here?  

What OS are you running.  Would you please share that info as well?  

Do you recall when this issue started?  
Was it possibly after an update?  Either Premiere Pro (PPro) update or Windows/Mac update?  
Do you have the same problem in older version of Premiere Pro?  

[Kevin-Monahan]

Has this issue been resolved, @Victoria27661238r2nj? Kindly let us know.

Thanks,
Kevin

[Victoria27661238r2nj]

Hello, 

Yes my issue was resolved by running an older version of premiere pro!

Thanks !