Premiere Pro Keyboard Shortcuts are Gone When Upgraded to 25.0

[Robert36028542o70p]

I use Premiere Pro Enterprise. When working with PP 24.0 keyboard shortcuts worked fine. But when I upgraded to PP 25.0 I lost all keyboard shortcut functionality. When accessing the keyboard shortcuts panel, the Default was blank.

How can I restore the default some the keyboard shortcuts are functional without having to rebuild shortcuts one-by-one?

[R Neil Haugen · Accepted solution]

Try closing Premiere, then when launching, hold the shift key down. Select dump cache files.

If that works, fine. If not, you may need to uninstall/reinstail 25.x, or you have a folder permissions issue in the OS.

[Robert36028542o70p]

Thank you, Mr. Haugen! Dumping the cache files worked very well.

Thanks again,

RGB

[Robert36028542o70p]

Hello Mr. Haugen,

Hope you help me out again this go around like you did a couple of weeks ago.

For some reason, I lost the functionality of my Premiere Pro 25.x keyboard shortcuts. I launched PP, tried to do a shortcut and and didn't work. I went to Preferences/Keyboard Shortcuts and it was blank.

I went and dumped the cache files as you directed me to do it last go round, but that did not work this time. I then went ahead and uninstalled/re-installed PP, but that did not help either. I once again tried dumping the cache, but again, no luck in getting the shortcuts back.

Any advice you can provide me on what I should do next will be sincerely appreciated.

[Averdahl]

I am on Windows and the keyboard shortcuts file for Pr 24 is located here: C:\Users\UserName\Documents\Adobe\Premiere Pro\24.0\Profile-UserName\Win

When uninstalling Pr 24 that folder and it´s content, iow the .kys-file/s, should still be there. So, you can move the file with a file browser from C:\Users\UserName\Documents\Adobe\Premiere Pro\24.0\Profile-UserName\Win to the new folder for Pr 25 that is C:\Users\UserName\Documents\Adobe\Premiere Pro\25.0\Profile-UserName\Win

When done, launch Pr 25 and press Ctrl+Alt+K and select your shortcuts from the Preset drop down menu in the Keyboard Shortcuts dialog.

The file path on Mac is very similar.

I use Premiere Pro Enterprise. When working with PP 24.0 keyboard shortcuts worked fine. But when I upgraded to PP 25.0 I lost all keyboard shortcut functionality. 

How can I restore the default some the keyboard shortcuts are functional without having to rebuild shortcuts one-by-one?

By @Robert36028542o70p

[Robert36028542o70p]

Averdahl,

I lost my keyboard shortcuts again. Not sure why. I do have the old profile from my 24 version stored on another hard drive. I located the PP 25 profile and replaced it with the PP 24 profile. When I did it nothing happened. But you said to use the Ctr+Alt+K keys to bring up the Preset drop down menu. But I'm on a Mac, so what would the keys be instead?

[Averdahl]

Cmd+Alt+K should do the trick if i remember correctly. 🙂

[christian_2958]

I have the same problem. 

Keyboard shortcuts are empty in 25.1, first time dumping the cache files worked, but after a restart of premier pro, same issue, and now dumping cache files doesn't do anything.

Can somebody help how to fix this?

[Robert36028542o70p]

My short cuts cam back. Unfortunately, I wish I could tell you how it happened, but I can't. I just came in one morning, launched Premiere and noticed the short cuts worked.