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Answered

Premiere Pro Media Offline and linking media not working

Forum|Forum|7 years ago
April 4, 2018
6 replies
23561 views

Hello,

I updated to the new version of Premiere and it's saying a majority of my media is offline. When I link the media it then says "the selected file does not contain media used by clip references in one or more sequences. These video clip references will be deleted, and cannot be undone. do you want to continue?" If we click yes it deletes the clip. This makes no sense when the clip we are linking IS the correct clip. Looking in the forum seems that this update has messed up a lot. We have to deliver a final draft to a client- Please send help.

This topic has been closed for replies.

Correct answer thnord

I just updated from OS X El Capitan 10.11.16 to macOS High Sierra 10.13.4 and it solved my issue. My footage is linked up. However, an FYI to mac users, my external hard drive (Seagate passport) was no longer able to mount to my computer after I updated to High Sierra. Fortunately I have a second external hard drive (WD that plugs into the wall for power) and this drive is recognized and mounts immediately. This is where I launched my Premiere project from and it now works. From some searching it seems that this may be an issue with High Sierra and passport external drives or ones that only plug directly into the computer for power

Well that helps validate the current solution we are investigating: Updating your macOS to a newer version (anything later than 10.11) then deleting the media cache (see below) seems to resolve the issue. We are investigating internally to see what we can do about fixing the source of the issue but at least this will give some users a viable solution.

The media cache can be found here:

Mac: /Users/%username%/Library/Application Support/Adobe/Common
Win: \Users\AppData\Roaming\Adobe\Common\

More details can be found here:

https://forums.adobe.com/thread/2152942

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Pandey5E41

Participant

I've been facing kind of a similar issue. I work with a lot of PSD files on Premiere Pro. When I start the project, certain PSD files (which are usually nested) show offline. The program monitor read media offline even though the clips in the timeline are perfectly fine (contrary to the condition where clips are highlighted in red when media is offline and then you can right-click and link media anytime). A solution that I've been offered is to remove the clip from the sequence and the project bin, then proceed to re-import it. This solution works but isn't very practically when you have to do this nearly 100 times every day. Does anyone know what might be causing this problem? Any practical, simpler and faster solution to this maybe?

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brigittemuir153

Participant

I called Adobe tech and the answer was that my offline videos were 32 bit, and the new version of PP is 64 bit, as is everything from now on, so all old footage has to be encoded to that. Then I guess replaced in timeline, but I have not figured out how yet.

If someone knows how to, I'd love to know! This is going to take a lot of time... or stay with earlier version of PP but eventually will have to update :-(

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ald42271955

Participant

The problem is deeper than that.

At 12.1.0 and 12.1.1 it would only read an import SOME XDCAM files; even within the same project.

Using the Media Browser as an import window, you can see that some files appeared as normal video/audio files that you could scrub through. Others showed up as QT icons only, and were identified an imported as "audio only".

Adobe clearly lists XDCAM files on their "protected" list of codecs.

What a mess.

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brigittemuir153

Participant

I am not a technical person, and in the latest version of PP it says my avi files are offline. I can open the project in the previous version of PP 12.0, but surely this is not a long term solution?

I am concerned that the work I do will be lost. Is there an easy way to convert avi files to a format that PP latest version recognises?

With thanks,

Brigitte

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Aurel_Ib

Participant

I am having the same issue...

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cristinac88137928

Participant

Installing an older version of Premiere was my option.

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excited_Genie16B8

Legend

Try Step 2h below. If that doesn't work, try 2i.

Unofficial Premiere Pro Troubleshooting Guide

acovelli

Participant

Yes, it was a Cache issue!

Thank you Jim!

-Al

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excited_Genie16B8

Legend

You're welcome.

acovelli

Participant

I am having the same issue and it has been a major hassle! It's eating up way too many hours while I am trying to deliver a project. I have terabytes of media that I am contending with and this issue only began immediately after upgrading.

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