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New Participant
June 27, 2020
Question

Premiere Pro not loading full media

  • June 27, 2020
  • 1 reply
  • 158 views

 Hi all! Premiere Pro isn't loading my full media. Regardless of how long the original file is, it only uploads 4.28 seconds. This one in particular should have been 7 seconds long. I have other files that are like 30 minutes that are only uploaded as 4.28. Any help would be much appreciated! I have version 14.2.0, a Macbook Pro (2018) and filmed on my iPhone Pro 11. I'm retrieving the video straight from the Photos app.

 

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1 reply

Ann Bens
Community Expert
June 27, 2020

Guessing this file is variable framerate which can cause issues in Premiere.

Convert with Handbrake to constant framerate and try again.